API error

  • Resolved stuartwaldner

    (@stuartwaldner)


    5 years, 3 months ago

    My site was hacked and the person who repaired it loaded this plugin on my site to keep it secure. So far, it’s never worked. ??

    I’ve installed Wordfence 7.4.1 on a WP site running WP 5.2.4.

    It will scan my site and send me email notices, but so far I’ve never been able to repair a file. I always get the following API error message: WordFence API error: An error occured trying to open the requested file.

    I’ve reached out to my host and they can’t find a problem (but they might not know where exactly to look).

    I’ve disabled all other plugins and tested it with the twenty-seventeen theme, and get the same error message.

    I’d appreciate any ideas on how to resolve this.

    Thanks,
    Stuart

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  • Hi @stuartwaldner,

    Can you let me know what the path and the name of the file that Wordfence can’t repair?

    For example: /wp-content/plugins/something/some-file.php

    This sounds like an issue with permissions, can you also check if the web host is able to read/write to the document root of your site? (Which is the folder that contains, wp-content, wp-admin)

    Dave

    Hi @stuartwaldner,

    We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

    Please feel free to open another thread if you’re still having issues with Wordfence.

    Thanks,

    Gerroald

Viewing 2 replies - 1 through 2 (of 2 total)
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