API error

Hi @subodhkaushik13,

Thanks for bringing this to our attention. I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!
-OP

System Report: 

WordPress Environment<br><br>WordPress address (URL): https://shopeepie.com<br>Site address (URL): https://shopeepie.com<br>WC Version: 9.0.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.5.5<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.2.20<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 1200<br>PHP Max Input Vars: 1000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.8-MariaDB-ubu2204<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.0.2<br>WC Database Prefix: wp_<br>Total Database Size: 12.87MB<br>Database Data Size: 8.24MB<br>Database Index Size: 4.63MB<br>wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine 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Engine InnoDB<br>wp_amazon_markets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_amazon_orders: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_amazon_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_amazon_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_amazon_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_amazon_stock_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_dgwt_wcas_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + 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Engine InnoDB<br>wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + 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0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wfconfig: Data: 0.11MB + Index: 0.00MB + Engine InnoDB<br>wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine 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Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpr_rucss_used_css: Data: 0.19MB + Index: 0.13MB + Engine InnoDB<br>wp_wt_mgdp_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>apifw_inv_templates: 1<br>attachment: 6<br>custom_css: 1<br>json_consumer: 1<br>nav_menu_item: 135<br>page: 11<br>post: 1<br>productsliderwoo: 1<br>shop_coupon: 6<br>shop_order_placehold: 1<br>size-chart: 10<br>sp_wps_shortcodes: 1<br>wp_navigation: 4<br>wpforms: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? 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and no fatel errors

please check the image of error from the plateform: https://oss.cjdropshipping.com/other/2024/07/02/06/d2b8e5b0-c63b-46bd-9c05-43829d31d71f.jpg

Hi @subodhkaushik13,

Thanks for the additional details. Regarding the notice you’re receiving:

(create platform product failed [happen data_error exception,message=[response error=[just a moment…]]]

This is not a response from a Woo endpoint. Have you tried reaching out the support for the client application you’re using?

If you are still having problems, it’s best to ask for insight related to this on either the?WooCommerce Advanced Facebook group?or the?WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following:

• A local web developer
• Codeable.io
• WooExperts

You can also check our REST API docs here: https://woocommerce.github.io/woocommerce-rest-api-docs/. Please keep in mind the REST API isn’t supported in the core WooCommerce plugin forums.

I wish I could help more, but hopefully, this gets you going in the right direction to get some further insight/information.

-OP

ok thanks