API Key Error

  • Resolved Al-Imran

    (@alimraan)


    9 years, 2 months ago

    Hello,
    While working on this issues. I have got another issue. I deactivated it and then I am getting the message
    Wordfence could not get an API key from the Wordfence scanning servers when it activated. You can try to fix this by going to the Wordfence “options” page and hitting “Save Changes”. This will cause Wordfence to retry fetching an API key for you. If you keep seeing this error it usually means your WordPress server can’t connect to our scanning servers. You can try asking your WordPress host to allow your WordPress server to connect to noc1.wordfence.com.
    Please do assist me to resolve this.

    https://www.ads-software.com/plugins/wordfence/

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    Please try testing the connection to our API servers.

    https://docs.wordfence.com/en/Wordfence_options#Click_to_test_connectivity_to_the_Wordfence_API_servers

    -Brian

    Thread Starter Al-Imran

    (@alimraan)

    Hello,
    I tried testing it and it is working. Means my hosting server is connecting to noc1.wordfence.com.
    Please let me know what to do to resolve this issue.
    Imran

    Plugin Author WFMattR

    (@wfmattr)

    @alimraan: I saw your other message too (here) — in this case, since you are able to connect to the server, it sounds like your site is unable to save the key that it gets.

    First, try turning on the option “Disable config caching”, and see if the error message still appears after that.

    If it does not help, then your database user probably does not have all privileges in your database. Usually you can correct the privileges in phpmyadmin, or another tool that the hosting company provides. If you’re not familiar with database privileges, the hosting company may be able to help.

    -Matt R

    Thread Starter Al-Imran

    (@alimraan)

    Dear WFMattR,
    Let me try your suggestions and will revert you here asap.

Viewing 4 replies - 1 through 4 (of 4 total)
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