API Key not registering

  • Hi there, I also have the same issue as a previous user, I have registered for an API key and got the email to show I had succeeded but it doesn’t appear on the site – the API key field appears blank after saving. I have pages etc in the queue but none of them appear to be connecting and processing. Should the API key show a greyed out or xxx’d version once it’s registered.
    If it helps I have not used an email from the site’s domain but a generic gmail I use for plugin registrations. Would that be an issue?

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  • Plugin Author Pedro

    (@petredobrescu)

    Hello, and thanks for notifying us about this. We can’t reproduce the behavior you described, therefore we need more details to get this debugged:

    • the API key you mention, was just created after installing the ShortPixel Critical CSS plugin? Have you used the link from the plugin settings to generate the API key?
    • can you please check the browser console when saving the API key and tell me if you see any errors? If yes, can you please add a screenshot here (using a service like imgur.com)?
    • can you also try with another browser, as maybe there are some browser extensions interfering with the saving process?

    Thanks, I look forward to getting your reply!

    Thread Starter heresthecavalry

    (@heresthecavalry)

    Hi Pedro, thanks for the reply. I haven’t got a chance to get back to this right now. But I do intend to. I tried with another browser (Opera) and got the same error. There were some console errors but I didn’t have time to screenshot – I will I promise. Meanwhile this is just to say keep this open please, I do mean to work on it.

Viewing 2 replies - 1 through 2 (of 2 total)
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