API Keys keep needing to be recopied

Hi @rjctukan,
Greetings. Hope you are doing well. Really sorry for the inconvenience.

Regarding your query, I am really sorry but it would be great if you could please explain a bit more about the recopy API key issue, actually where you are recopying the API key. It would help me to assist you further.

In our BetterPayment settings, we have global settings for payment methods with API keys. Once you set up the API keys from the WordPress Dashboard -> BetterPayment -> Settings -> Payment it will automatically work for all the BetterPayment widgets. For reference please check this screencast – https://d.pr/v/fZWtEx

Again, I am really sorry for the inconvenience. You can also share a screencast of the issue so that I can check and help you out.

Please feel free to reach out anytime you have issues or queries. We are always here to assist you.

Thanks and Regards.

Hello

Thanks for your reply. So the issues is that the API key is correctly inserted both in the global settings for Better Payment, and in the widgets that are installed on the actual web pages. For some reason, the routing to Stripe is working fine and then some random evenings it stops working. We test it here on all browsers, devices etc. and the user is correct in that it is no longer routing to Stripe. The only fix we have been able to figure out is re copying the exact same Public API key in to the global settings and all of the widgets Stripe settings on the web pages. Then it works again. I have checked with Stripe and there is no issue on their side. We never see any attempted payment for those failed routings as the user never gets past the proceed to payment page.

• This reply was modified 1 year, 2 months ago by rjctukan.

Hi @rjctukan,
Thanks for your details reply.

The issue you mentioned about the routing for Stripe, has never been reported earlier and we never faced it. As you are facing this issue I am really sorry for the inconvenience. It would be great if you could share the exact URL of the issue and also share the Site Health of your website so that we can check and try to reproduce the issue at our and help you out.

You can provide us your Site Health Information from?Dashboard > Tools > Site Health > Info > Copy site info to clipboard
For reference please check this screenshot – https://d.pr/i/KDbAny

And simply just paste it here. This will help us to reproduce this issue on our end. Looking forward to hearing back from you.

Thanks and Regards.

Hello @rjctukan,
Greetings! Hope you are doing well.

We haven’t received any updates regarding the issue mentioned earlier. Could you please let us know if the issue still persists or not? If you are still facing the issue I am here to assist you further.

We would greatly appreciate an update.

Thank you.
Have a good day!

Hello @rjctukan ,

I hope you are doing well.

About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Have a nice day!