• Resolved jord8on

    (@jord8on)


    It seems like there is an issue with the WooCommerce API. When trying to request Customers it returns an error.
    You can test the same with such a link as here –?[link deleted due to private info] See error: https://share.cleanshot.com/VzHvJ4Wv

    I talked to our Hosting provider and they said that we need to reach out to WooCommerce, as well:
    “Yes,  after reviewing the error message, it appears that the error is originating from the WooCommerce plugin. The error message specifies the file and line number where the issue is occurring, which is ‘class-wc-rest-customers-v2-controller.php’ on line 58. To address this issue, you will need to investigate the code in that file and determine the root cause of the problem. The error message indicates that a call was made to the “getTimestamp()” method on a null value. This likely means that the variable being passed to the method is not properly initialized, or that it does not contain the expected data type. To address this issue, you may need to review the code in the affected file and examine the data being passed to the “getTimestamp()” method. Once you have identified the cause of the issue, you can work on implementing any necessary fixes to resolve the error. It’s advisable to contact the plugin vendor and report the error to them so that they can fix the error in code.”

    How can we get this resolved?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @jord8on

    Thanks for reaching out!

    I understand that when trying to request customers, it returns an error, and you’ve already reached out to your hosting provider for assistance.

    Based on the information provided, the error seems to be originating from the WooCommerce plugin, specifically in the class-wc-rest-customers-v2-controller.php file on line 58. The error message indicates that a call was made to the getTimestamp() method on a null value.

    To resolve this issue, please follow the steps below:

    1. First, ensure that you’re using the latest version of WooCommerce. If not, please update the plugin to the latest version.
    2. If the issue persists after updating, I recommend creating a backup of your website and then temporarily disabling all other plugins except for WooCommerce to check for any plugin conflicts. If the issue is resolved, you can enable the plugins one by one to identify the conflicting plugin.
    3. If the issue still persists after disabling other plugins, it’s possible that there’s an issue with the WooCommerce core files. In that case, please reinstall the WooCommerce plugin.

    Please note that reinstalling the plugin will not affect your existing data and settings.

    If the issue persists after trying the above steps, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

    Thread Starter jord8on

    (@jord8on)

    Here is our fatal error logs from today. It looks like there was one when we had a customer place an order a bit ago…

    2023-05-10T01:01:04+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    account
    ====End Log==== 2023-05-10T03:01:06+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    account
    ====End Log==== 2023-05-10T05:01:10+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    account
    ====End Log==== 2023-05-10T07:01:35+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    account
    ====End Log==== 2023-05-10T07:32:49+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67VzAuHfP4g2O2MM7eUaxA",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703967,
    "data": {
    "object": {
    "id": "connected_account_balance_change_from_activity.itemized.1",
    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
    "balance_transaction_id",
    "created_utc",
    "available_on_utc",
    "currency",
    "gross",
    "fee",
    "net",
    "reporting_category",
    "source_id",
    "description",
    "customer_facing_amount",
    "customer_facing_currency",
    "automatic_payout_id",
    "automatic_payout_effective_at",
    "charge_id",
    "connected_account"
    ],
    "livemode": false,
    "name": "Connected account itemized balance change from activity",
    "updated": 1683703944,
    "version": 1
    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
    "id": null,
    "idempotency_key": null
    },
    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:32:50+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W0AuHfP4g2O2DUQaBG4Q",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703968,
    "data": {
    "object": {
    "id": "connected_account_balance_change_from_activity.itemized.2",
    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
    "balance_transaction_id",
    "created_utc",
    "available_on_utc",
    "currency",
    "gross",
    "fee",
    "net",
    "reporting_category",
    "description",
    "connected_account"
    ],
    "livemode": false,
    "name": "Connected account itemized balance change from activity",
    "updated": 1683703944,
    "version": 2
    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
    "id": null,
    "idempotency_key": null
    },
    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:32:51+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W0AuHfP4g2O28TTVEAD6",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703968,
    "data": {
    "object": {
    "id": "connected_account_balance_change_from_activity.itemized.3",
    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
    "balance_transaction_id",
    "created",
    "available_on",
    "currency",
    "gross",
    "fee",
    "net",
    "reporting_category",
    "description",
    "connected_account"
    ],
    "livemode": false,
    "name": "Connected account itemized balance change from activity",
    "updated": 1683703944,
    "version": 3
    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
    "id": null,
    "idempotency_key": null
    },
    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:32:53+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W0AuHfP4g2O2HtJCY4Gh",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703968,
    "data": {
    "object": {
    "id": "connected_account_ending_balance_reconciliation.itemized.1",
    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
    "balance_transaction_id",
    "created_utc",
    "available_on_utc",
    "currency",
    "gross",
    "fee",
    "net",
    "reporting_category",
    "source_id",
    "description",
    "customer_facing_amount",
    "customer_facing_currency",
    "automatic_payout_id",
    "automatic_payout_effective_at",
    "charge_id",
    "connected_account"
    ],
    "livemode": false,
    "name": "Connected account itemized ending balance reconciliation",
    "updated": 1683703944,
    "version": 1
    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
    "id": null,
    "idempotency_key": null
    },
    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:32:55+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W1AuHfP4g2O2aoGB68WZ",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703969,
    "data": {
    "object": {
    "id": "connected_account_ending_balance_reconciliation.itemized.2",
    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
    "balance_transaction_id",
    "created_utc",
    "available_on_utc",
    "currency",
    "gross",
    "fee",
    "net",
    "reporting_category",
    "description",
    "connected_account"
    ],
    "livemode": false,
    "name": "Connected account itemized ending balance reconciliation",
    "updated": 1683703944,
    "version": 2
    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
    "id": null,
    "idempotency_key": null
    },
    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:32:58+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W1AuHfP4g2O2qpwzb6Bl",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703969,
    "data": {
    "object": {
    "id": "connected_account_ending_balance_reconciliation.itemized.3",
    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
    "balance_transaction_id",
    "created",
    "available_on",
    "currency",
    "gross",
    "fee",
    "net",
    "reporting_category",
    "description",
    "connected_account"
    ],
    "livemode": false,
    "name": "Connected account itemized ending balance reconciliation",
    "updated": 1683703944,
    "version": 3
    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
    "id": null,
    "idempotency_key": null
    },
    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:33:02+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W1AuHfP4g2O20QgPEqCG",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703969,
    "data": {
    "object": {
    "id": "connected_account_payouts.itemized.1",
    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
    "payout_id",
    "effective_at_utc",
    "currency",
    "gross",
    "fee",
    "net",
    "reporting_category",
    "balance_transaction_id",
    "description",
    "payout_expected_arrival_date",
    "payout_status",
    "payout_reversed_at",
    "payout_type",
    "payout_description",
    "payout_destination_id",
    "connected_account"
    ],
    "livemode": false,
    "name": "Connected account itemized payouts",
    "updated": 1683703944,
    "version": 1
    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
    "id": null,
    "idempotency_key": null
    },
    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:33:03+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W2AuHfP4g2O2dQ2GBcwq",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703970,
    "data": {
    "object": {
    "id": "connected_account_payouts.itemized.2",
    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
    "payout_id",
    "effective_at_utc",
    "currency",
    "gross",
    "fee",
    "net",
    "reporting_category",
    "balance_transaction_id",
    "description",
    "payout_expected_arrival_date",
    "payout_status",
    "connected_account"
    ],
    "livemode": false,
    "name": "Connected account itemized payouts",
    "updated": 1683703944,
    "version": 2
    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
    "id": null,
    "idempotency_key": null
    },
    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:33:09+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W2AuHfP4g2O2On44i1gr",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703970,
    "data": {
    "object": {
    "id": "connected_account_payouts.itemized.3",
    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
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    "effective_at",
    "currency",
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    "fee",
    "net",
    "reporting_category",
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    "description",
    "payout_expected_arrival_date",
    "payout_status",
    "connected_account"
    ],
    "livemode": false,
    "name": "Connected account itemized payouts",
    "updated": 1683703944,
    "version": 3
    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
    "id": null,
    "idempotency_key": null
    },
    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:33:10+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W2AuHfP4g2O2jQftbB5Y",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703970,
    "data": {
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    "object": "reporting.report_type",
    "data_available_end": 1683676800,
    "data_available_start": 1572307200,
    "default_columns": [
    "balance_transaction_id",
    "created_utc",
    "available_on_utc",
    "currency",
    "gross",
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    "reporting_category",
    "source_id",
    "description",
    "customer_facing_amount",
    "customer_facing_currency",
    "automatic_payout_id",
    "automatic_payout_effective_at",
    "charge_id"
    ],
    "livemode": false,
    "name": "Itemized balance change from activity",
    "updated": 1683703944,
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    }
    },
    "livemode": false,
    "pending_webhooks": 1,
    "request": {
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    "idempotency_key": null
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    }
    ====End Log==== 2023-05-10T07:33:11+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W3AuHfP4g2O2llEoHXMZ",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703971,
    "data": {
    "object": {
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    }
    },
    "livemode": false,
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    "request": {
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    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:33:11+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W3AuHfP4g2O2cgnTZdN8",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703971,
    "data": {
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    },
    "livemode": false,
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    }
    ====End Log==== 2023-05-10T07:33:12+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W3AuHfP4g2O2NV5qJokS",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703971,
    "data": {
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    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:33:12+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W3AuHfP4g2O29xWOD939",
    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703971,
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    "request": {
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    ====End Log==== 2023-05-10T07:33:13+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67W4AuHfP4g2O2mhy8afcA",
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    "api_version": "2020-08-27",
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    ====End Log==== 2023-05-10T07:33:15+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T07:33:16+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T07:33:16+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T07:33:17+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:18+00:00 DEBUG
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    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:19+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:19+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:20+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T07:33:21+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T07:33:21+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T07:33:22+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T07:33:22+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:23+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:24+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:24+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T07:33:25+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T07:33:25+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:26+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:27+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:27+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T07:33:27+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    }
    ====End Log==== 2023-05-10T07:33:28+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703978,
    "data": {
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    ====End Log==== 2023-05-10T07:33:28+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "object": "event",
    "api_version": "2020-08-27",
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    "data": {
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    "livemode": false,
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    ====End Log==== 2023-05-10T07:33:28+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "object": "event",
    "api_version": "2020-08-27",
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    ====End Log==== 2023-05-10T07:33:28+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "api_version": "2020-08-27",
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    "data": {
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    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:33:28+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "object": "event",
    "api_version": "2020-08-27",
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    "data": {
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    ],
    "livemode": false,
    "name": "Itemized payout reconciliation",
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    },
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    "pending_webhooks": 1,
    "request": {
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    "idempotency_key": null
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    "type": "reporting.report_type.updated"
    }
    ====End Log==== 2023-05-10T07:33:29+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "object": "event",
    "api_version": "2020-08-27",
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    "data": {
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    ],
    "livemode": false,
    "name": "Customer payments",
    "updated": 1683703944,
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    }
    },
    "livemode": false,
    "pending_webhooks": 1,
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    "type": "reporting.report_type.updated"
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    ====End Log==== 2023-05-10T07:33:29+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "object": "event",
    "api_version": "2020-08-27",
    "created": 1683703980,
    "data": {
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    }
    ====End Log==== 2023-05-10T07:33:29+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N67WCAuHfP4g2O22gXrY5Jr",
    "object": "event",
    "api_version": "2020-08-27",
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    "data": {
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    ====End Log==== 2023-05-10T07:33:29+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "api_version": "2020-08-27",
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    "data": {
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    ====End Log==== 2023-05-10T07:33:30+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T09:03:01+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    account
    ====End Log==== 2023-05-10T11:04:17+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    account
    ====End Log==== 2023-05-10T12:25:04+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
    "id": "evt_1N6C4WAuHfP4g2O2yHPRqzfh",
    "object": "event",
    "api_version": "2020-08-27",
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    "data": {
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    ====End Log==== 2023-05-10T12:25:04+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "data": {
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    ====End Log==== 2023-05-10T12:25:04+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    "api_version": "2020-08-27",
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    "data": {
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    ====End Log==== 2023-05-10T12:25:05+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T12:25:05+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T12:25:05+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T12:25:05+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T12:25:06+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T12:25:09+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T12:25:09+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
    Incoming webhook failed validation: {
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    ====End Log==== 2023-05-10T12:25:10+00:00 DEBUG
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    ====End Log==== 2023-05-10T15:04:42+00:00 DEBUG
    ====Stripe Version: 7.4.0====
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    ====End Log==== 2023-05-10T15:04:42+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T15:04:43+00:00 DEBUG
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    ====Start Log====
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    ====End Log==== 2023-05-10T15:04:44+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====End Log==== 2023-05-10T17:04:48+00:00 DEBUG
    ====Stripe Version: 7.4.0====
    ====Start Log====
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    ====Stripe Version: 7.4.0====
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    ====Stripe Version: 7.4.0====
    ====Start Log====
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    Thread Starter jord8on

    (@jord8on)

    Here’s the documentation that i’m using to try to migrate our users:

    https://matrixify.app/tutorials/migrate-store-from-wordpress-woocommerce-to-shopify/#3StartanewimportjobfromtheWooCommerceAPIURL

    I used the syntax provided in that article to migrate our Products, and all products and details were transferred without a hitch! So I think something is wrong with using the REST API to grab user data… “customers?role=all”

    Saif

    (@babylon1999)

    Hello @jord8on,

    First, please navigate to WooCommerce > Settings > Advanced > REST API and delete the API keys you shared publicly in the forums. The API keys are as important, if not more, as the site’s password. Anyone who gets a hold of them can bulk edit/delete data from your store.

    As for what you’re describing, it seems similar to what’s mentioned in this report: https://github.com/woocommerce/woocommerce/issues/34894

    The problem is due to the user_registered not have a registered date value.


    Link to image: https://d.pr/i/euc88a

    May I ask how and where the customers were created? Was it through a third-party extension or as the report mentions via the WP-CLI?

    Look forward to hearing back from you.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Moderator note: @jord8on I’ve removed your posts on this topic that contain private API key info. Please don’t post that here. Note that I tried to edit them out, but the size of some of the posts caused the edit to time out.

    Thread Starter jord8on

    (@jord8on)

    Thank you for all the input and assistance here. I’ve removed the API keys. It would be nice if there was a checkbox to request a private comment, here.

    “May I ask how and where the customers were created? Was it through a third-party extension or as the report mentions via the WP-CLI?”

    I migrated with a third party plugin, from an older instance of WP. I can’t remember which tool i used. Probably WP All Export and WP All Import.

    I’ve just decided to move my store to Shopify. I spend 90% of my time troubleshooting different plugins that conflict with each other. It’s been amazing so far.

    Saif

    (@babylon1999)

    I understand how frustrating and lost you may feel at this point. I hope you realize that this is a community support forum, and we do not have backdoor access to your site. As a result, our support is primarily based on trial and error. :?)

    I tried setting the user_registered values of my customers to 0000-00-00 00:00:00 and I can see the same error.


    Link to image: https://d.pr/i/brraw8

    It seems that the import plugin you used to import customers might not have added the user_registered values, or there could have been an issue during the import process.

    Regardless, you can resolve this by adding a user_registered date for your customers.

    If you can access the old database, you can use the actual registration dates for your customers. If that’s not possible, you can input any value as long as the format is correct and the error should be removed.

    Example: 2022-10-04 13:44:42

    I understand that updating each row can be quite tedious. If you have the ability to add SQL queries to your database, you can easily update everything in bulk with just one line of SQL query. Here’s a helpful guide you can use as a starting point.

    I should note interacting with the database may delete data forever and can potentially leave you with an empty site, so if you’re not comfortable doing this on your own, please consider hiring a WooExpert.


    Alternatively, you can try exporting customers using Import Export Suite for WooCommerce and then re-importing them after editing the user_registered column as mentioned in this guide: https://woocommerce.com/document/import-and-export-of-woocommerce-users/

    I should note that all extensions sold on WooCommerce.com have a 30-day refund policy. If the product doesn’t work the way you need it or you think another product would work better, we are more than happy to provide a full refund.

    Hope this helps!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘API not working with “customers”’ is closed to new replies.