API status Not Connected

It looks like this MailChimp plugin for WordPress can not be used on some shared hosting services, such as BlueHost.

I have the same problem that the status is NOT CONNECTED when I try to install my new API key for my MailChimp account. I discovered that this is because my hosting service (BlueHost) provides PHP-cURL version 7.24.0 and they will not upgrade it to anything newer because I have a shared hosting account. They say my PHP-cURL version is only 3 years old.

I guess the only solution is to change my hosting company? It seems strange that MailChimp is incompatible with such a popular hosting service.

Hi,

cURL 7.24 is released on January 24 2012 (and 7.25 in March that year).
For webserver software 4.5 years is a long time!

The solution would indeed be to switch to another hosting provider.

While I understand it seems strange to you that we don’t support 4.5 year old hosting software, to me it honestly seems strange that BlueHost is not willing to update their cURL on at least 1 of their servers and then move clients that ask for this to that server. But of course I don’t know much about the inner workings of BlueHost, I’m sure they have a good reason.

I’m sorry I don’t have better news for you on this.

I’m having the same problem on two of my servers. In my log I see:

Form 3552 > MailChimp API error: 503 Service Unavailable

The problem is definitely something between my server and MailChimp, as also the Easy Digital Downloads Mailchimp plugin has stopped working (but it doesn’t have a log…). All was working up to a few days ago, my host’s cURL has not been downgraded (I don’t have SSH access, but had this plugin working for a couple of years and the host is not upgrading anything). My host is PlusNet (UK).

Do you have any suggestion on changes/tests to get better messages to help us understand what’s going on, as it seems that the problem is quite widespread?

Many thanks!

Hi Marcop68,

I actually don’t think the problem is widespread, with 700.000+ active installs we are bound to have some networking related issues here and there that are out of our control.

Can you please check your cURL version trough this plugin:
https://www.ads-software.com/plugins/wordpress-php-info/
Just install, click on the phpinfo() link and ctrl+f (find): cURL.

Please let me know what version you are on before we look further into this.

Besides the cURL version it could be the firewall on either your hosting providers side or the MailChimp side blocking the call. Especially on shared hosting this can happen as you don’t have control over what other users do on that shared IP.

My provider disabled phpinfo… I’ve tried all day yesterday to have it enabled, but no joy… ?? But, as I said, I had the plugin run for the past two years without a problem. I’ve also enabled the “usage tracking”, so you may already have the cURL version I use.

However, I’m using:
cURL version 7.36.0
cURL SSL version OpenSSL/1.0.1e

Do you have any suggestions on checking whether my site’s IP is blocked on MailChimp side?

I’ll try other things later today.

Hi, I’ve the same problem.
I checked the cURL version with “wordpress php info”:

————————–

cURL support enabled
cURL Information 7.47.1
Age 3
Features
AsynchDNS Yes
CharConv No
Debug No
GSS-Negotiate No
IDN Yes
IPv6 No
krb4 No
Largefile Yes
libz Yes
NTLM Yes
NTLMWB Yes
SPNEGO No
SSL Yes
SSPI No
TLS-SRP No
Protocols dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtsp, smb, smbs, smtp, smtps, telnet, tftp
Host x86_64-pc-linux-gnu
SSL Version OpenSSL/1.0.1e
ZLib Version 1.2.3
————————–
the version of plugin i use is 4.0.3

please help me.

Hi! It may be that the problem is due to the MailChimp account being under “compliance review”. On checking MailChimp’s API documentation here: https://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/, error 503 is “Compliance Related”.

I’ve managed to dump the MailChimp response to the plugin, and it contains a nice HTML message to reach out to MailChimp, with an incident number. Below, the response, obfuscated in the sensitive data:

[29-Aug-2016 13:44:05 UTC] array(6) {
  ["headers"]=>
  object(Requests_Utility_CaseInsensitiveDictionary)#5178 (1) {
    ["data":protected]=>
    array(7) {
      ["server"]=>
      string(6) "Apache"
      ["content-type"]=>
      string(9) "text/html"
      ["etag"]=>
      string(45) ""2c04e24a413fe3bbXXXXXXXXXX46841:1427XXXX35""
      ["vary"]=>
      string(15) "Accept-Encoding"
      ["content-encoding"]=>
      string(4) "gzip"
      ["cache-control"]=>
      string(13) "max-age=86366"
      ["date"]=>
      string(29) "Mon, 29 Aug 2016 13:44:05 GMT"
    }
  }
  ["body"]=>
  string(9768) "<!DOCTYPE html>
<html role='document'>
<head>
<meta charset='utf-8'>
<meta content='en' name='language'>
<meta content='IE=edge' http-equiv='X-UA-Compatible'>
<meta content='width=device-width, initial-scale=1' name='viewport'>
<title>403</title>
<style type='text/css'>
h1{font-family:"Helvetica Neue",Arial,Helvetica,sans-serif;-webkit-font-smoothing:antialiased}h1{text-rendering:optimizeLegibility}h1{letter-spacing:-0.03em;font-size:40px;line-height:1.2;font-weight:bold}p{font-size:16px;line-height:1.6875;font-weight:normal}html,body{background:#f2f2f2;font-family:"Helvetica Neue",Arial,Helvetica,sans-serif;color:#3a3a3a;margin:0;padding:0;text-align:center}a{color:#52bad5;text-decoration:none}a:hover{text-decoration:underline;color:#2c9ab7}h1{margin:0}p{margin:6px 0 0 0}.content{display:inline-block;text-align:left;width:100%;max-width:520px;padding-top:20vmin}.freddie{width:25%;max-width:108px;height:0;padding-bottom:25%;margin:18px auto}.script{width:50%;max-width:216px;margin:18px auto}.message{width:100%;-moz-box-sizing:border-box;-webkit-box-sizing:border-box;box-sizing:border-box;padding:36px;background:#fff;border-bottom:4px solid #dcdcdc}@media screen and (max-width: 520px){.message{padding-left:18px;padding-right:18px}}

</style>
</head>
<body>
<div class='content'>
<a href='/'>
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</a>
<div class='message'>
<h1>Request Blocked.</h1>
<p>We had to block your request because of something that looked suspicious. Please reach out to support: <a href="mailto:[email protected]?subject=Incident Number: 00.24XXXX8.14XXXXXX45.175XXXX3">[email protected]</a>
<br /><br />
<em><span>Reference Number: 00.24XXXX8.14XXXXXX45.175XXXX3</span></em>
</p>
</div>
</div>
</body>
</html>"
  ["response"]=>
  array(2) {
    ["code"]=>
    int(503)
    ["message"]=>
    string(19) "Service Unavailable"
  }
  ["cookies"]=>
  array(0) {
  }
  ["filename"]=>
  NULL
  ["http_response"]=>
  object(WP_HTTP_Requests_Response)#5172 (5) {
    ["response":protected]=>
    object(Requests_Response)#5171 (10) {
      ["body"]=>
      string(9768) "<!DOCTYPE html>
<html role='document'>
<head>
<meta charset='utf-8'>
<meta content='en' name='language'>
<meta content='IE=edge' http-equiv='X-UA-Compatible'>
<meta content='width=device-width, initial-scale=1' name='viewport'>
<title>403</title>
<style type='text/css'>
h1{font-family:"Helvetica Neue",Arial,Helvetica,sans-serif;-webkit-font-smoothing:antialiased}h1{text-rendering:optimizeLegibility}h1{letter-spacing:-0.03em;font-size:40px;line-height:1.2;font-weight:bold}p{font-size:16px;line-height:1.6875;font-weight:normal}html,body{background:#f2f2f2;font-family:"Helvetica Neue",Arial,Helvetica,sans-serif;color:#3a3a3a;margin:0;padding:0;text-align:center}a{color:#52bad5;text-decoration:none}a:hover{text-decoration:underline;color:#2c9ab7}h1{margin:0}p{margin:6px 0 0 0}.content{display:inline-block;text-align:left;width:100%;max-width:520px;padding-top:20vmin}.freddie{width:25%;max-width:108px;height:0;padding-bottom:25%;margin:18px auto}.script{width:50%;max-width:216px;margin:18px auto}.message{width:100%;-moz-box-sizing:border-box;-webkit-box-sizing:border-box;box-sizing:border-box;padding:36px;background:#fff;border-bottom:4px solid #dcdcdc}@media screen and (max-width: 520px){.message{padding-left:18px;padding-right:18px}}

</style>
</head>
<body>
<div class='content'>
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<div class='message'>
<h1>Request Blocked.</h1>
<p>We had to block your request because of something that looked suspicious. Please reach out to support: <a href="mailto:[email protected]?subject=Incident Number: 00.24XXXX8.14XXXXXX45.175XXXX3">[email protected]</a>
<br /><br />
<em><span>Reference Number: 00.24XXXX8.14XXXXXX45.175XXXX3</span></em>
</p>
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Same here
cURL 7.36.0 and no compliance issues know…

Since a couple of hours the plugin doesn’t work anymore (worked great for over a year)

Really hope there’s a solution! Tnx!

I have the same issue. It was working for few years and now suddenly issues.

I have noticed that on my website the status is Not Connected and above message – Service Unavailable.
It is very frustrating.

I’ve heard back from MailChimp and – good news – the problem isn’t with my account, but with Akamai blocking my server’s IP ??

This is what MailChimp suggests: any comments/recommendations (other than asking my hosting provider to sort themselves out with Akamai?):

I took a look at your account and there aren’t any compliance issues. What you are experiencing appears to be an Akamai issue.

If a user or subscriber is using an IP address that is being blocked by Akamai and hits one of our endpoints (any of our hosted sign-up forms, or API endpoints), they will see these kinds of errors. Here are a few things to try to help resolve an Akamai block.

Access the application (make your API requests) from behind a proxy or through a VPN
Access the application (make your API requests) from a different network
If the requests are generated from a web server: Request a new IP from your hosting provider
If accessing the application (or making API requests) from a home or business network: Reach out to your Internet Service Provider and request a change of external IP
Wait it out. Typically blocks of this nature can clear just as quickly as they were implemented, assuming the behavior in question has stopped.

Some more info, which may help people with the same problem.

My domains are on a hosted server, whose IP address has been blacklisted, as another domain there (not one of mine…) is serving trojans, viruses, etc. Personally, I asked my provider to deal with the situation, as it’s now out of my control.

To check if you have the same problem:

1. Find the IP address of your site. This can be done from a command prompt with the command ping example.com (replace example.com with your site). You will get a number, ex. 123.123.123.123
2. From https://www.ip-score.com/ enter this IP address and click “Check”. (other services are available).
3. On the right hand side, you will see a list of results “Blacklist Check”:

Blacklists check:

Spamhaus:Listed

Sorbs.net:Clear

Spamcop:Clear

South Korean NBL:Clear

Barracuda BBL:Clear

4. Check for the “Listed” results (these are in red). In my case, Spamhaus is listing my IP address.
5. Clicking on the “Listed” entry, a new tab will open with a description of where the IP has been listed and information on the reason why it was listed (in my case, there was the URL of a page with trojans).
6. From there, it’s a matter to deal with your provider or follow the instructions (you may have been hacked yourself…)

I would like to see clearer instructions in MailChimp for WP on how to deal with this problem, or even perhaps receive a notification that something is broken in the connection to MailChimp… That would save time and frustration…

You can ask your hosting provider to route MailChimp requests over a proxy or VPN, ask them to change your IP, buy your own private IP from them or move to another hosting provider.

Hope that helps. Let me know if you have any questions.

For other posting “I have the same problem” please note that “Status not connected” can be caused by a number of different issues so it might not necessarily be the same problem.

It is a bit hard for us and you to keep track of all the different support requests in one thread like this as I now don’t know who already went trough what steps and where we are with each individual case.

Please first check the exact error code on the Others tab of the plugin in the log file, with that error code check for more information at https://mc4wp.com/kb/solving-connectivity-issues/

If it is a firewall issue (Akamai firewall) you will have to contact your hosting provider.

If it is cURL version being out of date, you will have to ask you hosting provider to update cURL.

If you still have a problem without a clear solution after checking this documentation please MAKE A NEW THREAD just for you so we can give you personal support for your specific problem.

In that thread please mention:
– The exact error code from the log on the Others page
– What steps you took to debug the problem and what results you got
– what the cURL version is on your hosting soltuion
– If you have SSH access and if so what the result was of manually running cURL command as described on https://mc4wp.com/kb/solving-connectivity-issues/

I will now close this ticket as resolved. I will be glad to help each of you who is still having connectivity problems in your own new thread on this forum. Thank you kindly!

Lap: many thanks, yes, they are all possible options, if the hosting provider were to offer them and if we weren’t running business critical services that can’t afford the downtime and aggravation that a provider move entices.

However, I’m sure a few people will appreciate a notification (the HTML page returned by MailChimp in case of error 503) and perhaps some documentation on mc4wp on what this error means and the steps to take… ??

This is garbage.

Most people here are complaining that the plugin worked for days, months, or years, and then all of a sudden, stopped working.

Mailchimp for WordPress response is garbage.

A. Check cURL — if the plugin was working for years, the cURL was fine. Unless you are suggesting that the hosting provider downgraded the cURL?

B. Check to see if blacklisted – Huh? Now I have to become some .ssh linux expert to figure this out? I spent all day trying to connect via .ssh to no avail. Sorry, we are not all redhat geeks.

C. Change our IP Address / hosting provider / Connect via VPN – What?

D. Just wait it out. Really? That makes a lot of sense. Perhaps it will work again tomorrow, then go down for another week, then work again, then go down.

Unfortunately, you have no answers that help real people. I have yet to see anybody actually recover from this problem, except for one person who said that it magically started working again.

Can you post real solutions from people who actually moved past this issue?

Thank you,