App Deactivated

  • Resolved alpha2

    (@neoseeyou)


    1 year, 4 months ago

    Hello,

    I received an email from meta to tell me that my app doesn’t fully comply with their plateform term and they desactivated my app.

    To bring my app into compliance, i must provide these informations
    =============================
    When reviewing your app, we weren’t able to find any Facebook integration or verify the permission use case that you provided during App Review, but don’t panic – we just need the following information from you:
    ?
    – Your app’s use case for the integration, such as Facebook Login, Invite Friends, Like, Share buttons.
    – Detailed instructions on where we can find and verify the integration/permissions in your app.
    – If applicable, detailed instructions on how we can access your app.
    – If applicable, valid credentials for us to login to your app and test its functionality and use of any Facebook API integration. These credentials should be valid for at least 10 business days. In the event your credentials expire, we will reach out to you requesting new credentials so that we can successfully review your app.
    =============================


    I don’t know exactly how to give them this kind of information using your module.

    Have you ever experienced this problem?

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi alpha2,

    Thanks for your message. I will be happy to help. We have not experienced this before.

    “my app doesn’t fully comply with their plateform term” – which app is this being referred to?
    I don’t think “app” in their sentence is referring to the Pixel Cat plugin.

    Which version of Pixel Cat are you using on your WordPress site?

    Thanks and all the best.

    Thread Starter alpha2

    (@neoseeyou)

    Hello and thank you for your quick reply, i use last version 3.0.0

    I think the app is the app created on meta dashboard for this project

    • This reply was modified 1 year, 4 months ago by alpha2.
    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi alpha2,

    Thanks for your reply.

    Can you go into more details about this please – “I think the app is the app created on meta dashboard for this project”? I am not aware that Pixel Cat needs to create an app to function.

    Maybe you can send us some screenshots. You can use something like this – https://onpaste.com/

    Thanks and all the best.

    Thread Starter alpha2

    (@neoseeyou)

    I think i made a confusion with another app used long time before on our website. You can close this thread (or delete it) sorry to have bothered you

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi alpha2,

    Thanks for getting back to us. No problem at all. Hopefully, you will have no further issues on your website. Sometimes typing out the problem can help you troubleshoot the issue.

    If there is anything else we can help you with, don’t hesitate to let us know.

    All the best.

Viewing 5 replies - 1 through 5 (of 5 total)
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