APP error: Cannot connect to site

Hi @takacszoltan

There was a URL mismatch in our system, but I have now fixed that.

• https://jetpack.com/support/reconnecting-reinstalling-jetpack

Can you please try again to disconnect and reconnect Jetpack?

You can follow these instructions to do that:

1. Go to the Jetpack menu in your WP Admin dashboard
2. Scroll down to find the Connections area.
3. Click Manage site connection.
4. Click Disconnect and follow the prompts to complete the disconnection process.
5. Click Set Up Jetpack button to connect your site to WordPress.com again.

This handy guide explains the full process in more detail: https://jetpack.com/support/reconnecting-reinstalling-jetpack

Let me know how it went!

Hi. I’ve tried. 2 times also.

Reconnected, but still on the app I get the same error.

Cleared cache & Data on mobile, also reinstalled the app, but still I have the same error.

On debug tool I get the following message:

Can not resolve your domain “A record”.

• This reply was modified 3 years, 9 months ago by takacszoltan.

Thank you for your support.

Problem solved. It was an SSL issue, that we fixed thanks to jetpack and hosting company support.

I’m glad that you got this working! I’ll mark this as resolved for now, but if you have any issues in the future, feel free to open a new thread.

@takacszoltan, I’m getting this same error message from the debug tool. What did you have to do with your hosting company to get this resolved?

Thanks,
Will

Hi @takacszoltan –

Could you please start your own thread, as per the Forum Welcome?

https://www.ads-software.com/support/plugin/jetpack#new-post

Thank you!