App freezes after a couple of runs

  • Resolved nickburton

    (@nickburton)


    1 month, 2 weeks ago

    Hi,

    Using the Super PWA plugin I have successfully installed the app for my website from Chrome on my Android mobile phone (Samsung Galaxy S20). However, the app runs ok a couple of times but then it just freezes.

    I have tried clearing the app’s cache and even completely clearing its data but it still freezes.

    If I uninstall it and reinstall it, then the same happens i.e. it works a couple of times but then freezes.

    I am using WordPress 6.7.1 and Android 13 with Samsung’s One UI 5.1.

    Any help gratefully received…!

    Regards, Nick

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Akshay A

    (@akshaycode1)

    Hi,

    Thank you for reaching out to us. The issue might be due to a conflict with other plugins or your theme. Kindly check for conflicts with your plugins and theme. Also, please confirm whether you are using any antivirus or network restriction applications, as they could also be causing the issue.

    Thread Starter nickburton

    (@nickburton)

    I’m using the latest version of the Divi theme (4.27.4) but I can’t disable that as then the website will not ‘work’ at all. I have disabled all plugins apart from Super Progressive Web Apps. I also temporarily disabled my App Protection and Google’s Play Protect Scanning – there are no anti-malware/anti-virus apps on my Samsung device nor any network restrictions. It still freezes up – I’ve noticed that, in fact, I can run it several times in quick session and it seems to be a time-lag after which it freezes, rather than the number of times it is run.

    However, it does seems as though it is something on my phone as installing it on another Samsung device it looks to be ok. I use the ADW Launcher as my home screen app on the device on which the app freezes – could that be an issue?

    .

    Plugin Support Akshay A

    (@akshaycode1)

    Hi,

    Thank you for confirming this. We have checked on our end but did not find any such freezing issue. Could you please confirm if you have checked on other devices as well? Does the freezing issue occur on other devices too?

    I use the ADW Launcher as my home screen app on the device on which the app freezes – could that be an issue? It can sometimes cause a conflict. Kindly check once and let us know.

    Thread Starter nickburton

    (@nickburton)

    Hi, iit looks like it is, indeed, specific to my phone as it seems ok on other devices.

    Thanks.

    Plugin Support Akshay A

    (@akshaycode1)

    yes, it seems the issue is specific to your device. It could be related to the launcher or some setting on the device. Kindly try using a different launcher and check again.

Viewing 5 replies - 1 through 5 (of 5 total)
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