‘App not set up’ error when getting access token

  • Resolved mcxg46

    (@mcxg46)


    2 years, 6 months ago

    I am getting the following error message at the top of my feed:

    Error: Cannot call API for app 1123168491105924 on behalf of user 10212425124796784
Type: OAuthException
Code: 200 **NOTE** This error is only shown to logged in Admins of this WordPress installError: Cannot call API for app 1123168491105924 on behalf of user 10212425124796784
Type: OAuthException
Code: 200 **NOTE** This error is only shown to logged in Admins of this WordPress install

    and the following error message on the Facebook options settings:

    Oh No something’s wrong. Cannot call API for app 1123168491105924 on behalf of user 10212425124796784. Please click the button above to retrieve a new Access Token.

    But when I click the ‘login and get my access token’ button, I get the following error:

    App not set up
    This app is still in development mode, and you don’t have access to it. Switch to a registered test user or ask an app admin for permissions.

    I have your plugin version 2.9.8.4, and I am logged into Facebook as an admin of the page I’m trying to access.

    Can you help?

    Thanks,

    John

    When

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter mcxg46

    (@mcxg46)

    Update…

    I found the slick remix app in my Facebook settings/business integrations.

    It said some permissions had expired. I renewed them all, but it didn’t help.

    I have also tried removing the slick remix app from Facebook and trying to add it again through your plugin, but it didn’t help.

    I have also tried removing your plugin from my wordpress site and adding it again, but it didn’t help.

    Thread Starter mcxg46

    (@mcxg46)

    Update…

    Removed feed from the site and replaced with one from a different plugin, so ignore the ‘page I need help with’ link.

    But if you have a fix, I’d happily go back to using your plugin!

    Plugin Support slickchris

    (@slickchris)

    Hi @mcxg46,

    Thanks for contacting us.

    At the moment, we are experiencing an issue with our Facebook connection, which is affecting both the Facebook and Instagram feeds.

    Our developers have reached out to Facebook and are working on a solution. We hope to have this issue resolved, and have all affected feeds back up within the next 24-48 hours.

    Thank you for your patience and we apologize for the inconvenience this may be causing.

    Plugin Support slickchris

    (@slickchris)

    Hi @mcxg46,

    We very much appreciate your patience. The Facebook and Instagram connections have been restored.

    Please make sure you are running the latest free version of the Feed Them Social plugin, currently 2.9.8.4.

    You may need to reacquire a new Facebook and/or Instagram access token, create a new shortcode and replace your old shortcode.

    Thanks for using SlickRemix plugins!

    Have a great weekend,

    Thread Starter mcxg46

    (@mcxg46)

    That’s great, thanks for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘‘App not set up’ error when getting access token’ is closed to new replies.