Apparently, inexistent support

  • The plugin works almost perfect. I found a small issue, asked for support and the plugin author just decided to mark it as solved when it isn’t, and stopped answering.

    I’d be glad to give 5 stars, but the lack of support makes it 2.

    EDIT: increased to 4 stars as they finally reached out to me

    • This topic was modified 4 years, 6 months ago by Marius L. J..
    • This topic was modified 4 years, 6 months ago by Marius L. J.. Reason: Removed link from review as per our guidelines
    • This topic was modified 4 years, 6 months ago by Gerard Blanco.
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  • Hello Gerard,

    We’re sorry that we marked your query as resolved.

    It was a mistake and then we overlooked your follow up requests. ?User satisfaction is always a number one priority for us and we deeply regret that wasn’t clearly demonstrated to you.
    ?
    We are constantly striving to improve our products and provide the best customer experience possible, so if there’s any additional feedback you could provide that would enable us to serve you, kindly let us know.
    ?
    ?For your information, we are working on UI enhancements and you can expect a dedicated WooCommerce extension in a few weeks.
    ?
    Should you have any further queries, please do not hesitate to get back to us. We’ll be happy to help.

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