Appearing as an unwanted popup

Hi Elle,

The author box appears correctly on that website.

If the shortcode is activated and it’s called from a popup as [starbox] then the author box will be inserted in the shortcode.

Calin

Hi there. I think there is a misunderstanding.

The author box should only appear at the bottom of posts. However, it is additionally appearing as a popup once the page has fully loaded. This then blocks my own Call-To-Action popups from appearing. I have not added it as a popup in its own right.

Here’s a screengrab generated from Chrome Incognito mode: https://snipboard.io/qQviCb.jpg to show how it is appearing.

Thanks

Elle x

I see, can you check on Settings > Starbox to appear only for Posts and Pages and not other post types?

If the popup is loaded as a post type, it may include the author in it.

Or in the popup editor add [starbox id=”off”] to make sure is not loading any author.

Hi again.

I checked the settings and it was already only set to appear on posts. Screengrab here: https://snipboard.io/gjbAzP.jpg I don’t have it set to appear on Pages.

I tried adding your suggested shortcode also. When added inside my theme Builder the shortcode doesn’t appear on the front end but the author box still appears as a popup.
I then tried adding the shortcode outside of the theme’s Builder (just in a normal “block” and the author box still appears as a popup but additionally the shortcode displayed (as text).

I also tried changing the Starbox settings of:
– Show the Starbox with Top Star theme in the global feed of your blog (eg. “/blog” page) under each title of every post
– Add Starbox in the post content or widgets with the shortcode [starbox] or [starbox id=USER_ID]

But it is still showing. Screengrab here: https://snipboard.io/lacNRq.jpg

I also tried disabling the popup I have (which is being overridden by the author box) but still the author box appears as a popup.

I then tried disabling the Starbox plugin – and my correct popup then appears as it should… with no author box popping up. Screengrab here: https://snipboard.io/xMzZBw.jpg

I hope that we can get to the bottom of this. I have an unhappy client.

Elle x

Hi,

You can add the Custom CSS for your theme to make sure the author box is not shown in the popup:

.mfp-wrap .abh_box{
    display: none;
}

Best, Calin

Thanks but that didn’t work either – it then just gave me an empty popup. Screengrab here: https://snipboard.io/wMDyl6.jpg

Don’t worry – I’ll find a different plugin to manage the author box. My client has various promotions going out and I can’t leave her with this.

Regards

Elle x