apple and google pay orders timeout/duplicate
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Hi,
Recently I added square in place of stripe and ever since almost every single apple pay or google pay order has come in twice.
Customers report that their screen freezes or times out and they wind up placing the order twice.
Can someone please let me know how this can be resolved? I don’t see any errors in the log and the server has plenty of power.
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Hey @anjoid,
Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.
Thanks
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Having more issues..
I placed a test order today and used an incorrect cvc. It showed there was a card error after spinning for about 15 seconds and then when I went to add in the correct cvc before I completed inputting the order was completed.
I received 1 email saying payment failed and then another saying the order went through. This has happened to some customers and is very confusing for them.
I would really appreciate it if someone could look into this and get some answers. I’m tempted to switch all my sites back to stripe due to all the bugs in the square plugin and lack of support.
This is the lowest rated plugin I’ve ever used and now I can see why :/
Hi @anjoid !
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
- The topic ‘apple and google pay orders timeout/duplicate’ is closed to new replies.