Apple Pay/ Google Pay no longer active?

Hi there!

Thank you for reaching out, I’m happy to assist.

What you’re describing is quite peculiar. We’ll need a bit more detail to have a look at what might be happening here. Can you please confirm the following:

1. What’s the site address where this issue is taking place?
2. Can you link us to a product you’ve seen the relevant buttons on before?
3. Are you still using the same device/browser with which to access the site? The buttons will only show if you’re using a device/browser in which you have Apple Pay / Google Pay configured.

Let us know the above, then we can take it from there.

Hi,

I probably should have done more digging before posting but thanks for your reply as it gave me the nudge I needed…
Unsure, but it’s possible I had only previously checked on Chrome and that’s where I became aware of the issue.

I can’t for the life of me remember if I also checked on Safari when I first became aware of the issue. Anyway I’ve now checked on Safari (Mac) and the Apple Pay button DOES appear. Same on Safari (mobile).

Where or not that’s never stopped showing – or whether it’s just came back – I do not know for certain.

HOWEVER in Chrome, the Google Pay button doesn’t show.
I’ve tried in Incognito mode as well as in normal mode (both logged in and out of my Google account), but the button doesn’t appear.

I’ve also just checked through this weekends orders and there’s not a single Apple Pay/Google Pay order been placed (quite unusual as customers normally tend to use those options quite often).

Here’s a link to a product on the website in question: 100ml Super-Strength Black Seed Oil

The Google Pay button used to show on ALL product pages, in the basket, and also at checkout. Now it doesn’t seem to appear anywhere, and no config changes have been made.

I’m using the same device/ browser/ etc (Chrome on Mac) that I always have. Tried on my Ipad and iPhone 11 Pro Max also – with the same results (no Google Pay button).

Thanks for your help with this.

…and now, as if by magic, I can see the GPay button on that very product page (also checked others, the basket and checkout).

I currently have the same product page open in two tabs in the same browser (Chrome). One tab was opened when I posted my previous message. The other was opened just after posting my previous message. The GPay button appears on one tab but not the other.

(note: When I view the page source code I cannot see the Google Pay button on the page which is not displaying it).
I would add screenshots here but I’m unsure how.

Hello @jeffreeeeey

That is pretty weird, it makes me think it can be browser cache or a caching plugin on your site.

I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Yes very strange. I’m assuming you’re not seeing the GPay button either?

I’m using WP Supercache but have been since day 1 when the site launched. No config changes since install.

Anyway here’s the System Report you requested:

### WordPress Environment ###

WordPress address (URL): https://theblackseedoil.co/v1
Site address (URL): https://theblackseedoil.co
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.6.1
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: nginx/1.20.1
PHP Version: 7.4.23
PHP Post Max Size: 64 MB
PHP Time Limit: 0
PHP Max Input Vars: 8192
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 8.0.26
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_
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Database Data Size: 266.18MB
Database Index Size: 25.00MB
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### Post Type Counts ###

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

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maintenance.php: maintenance.php

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Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
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exclude-from-search (exclude-from-search)
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Basket: #7 - /basket/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront Child Theme
Version: 1.0.0
Author URL: https://theblackseedoil.co
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 3.8.1
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

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Overrides: storefront-child/woocommerce/emails/email-styles.php

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Product Type: 
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### Action Scheduler ###

Complete: 23,641
Oldest: 2021-08-14 00:00:02 +0100
Newest: 2021-09-13 23:34:33 +0100

Pending: 4
Oldest: 2021-09-13 23:53:35 +0100
Newest: 2021-09-14 17:19:39 +0100

### Status report information ###

Generated at: 2021-09-13 23:53:31 +01:00

Hi @jeffreeeeey
I’ve just viewed your website, and I didn’t see the Apple Pay/ Google Pay buttons.

One thing you can try is adding all your store pages (cart, checkout, my account) to the WP Super Cache exceptions.

Let us know how it goes!

Hi,

In WP Supercache I have the following excluded from being cached:

wp-.*\.php
index\.php
/cart
/basket
/checkout
/review-order
/my-account

This has been the same since day 1, it’s never been changed.

I also haven’t made any changes to the website since this post was created, yet now when I load product pages/the basket page in Google Chrome, the Google Pay button now seems to be appearing (albeit, after a 2-3 second delay).
Same with the Apple Pay button in Safari.

Since no changed have been made on my end, surely this would point towards an external issue?

Hi @jeffreeeeey

In WP Supercache I have the following excluded from being cached

Thanks for that!

I also haven’t made any changes to the website since this post was created, yet now when I load product pages/the basket page in Google Chrome, the Google Pay button now seems to be appearing (albeit, after a 2-3 second delay).
Same with the Apple Pay button in Safari.

Since no changed have been made on my end, surely this would point towards an external issue?

The description about the intermittent issue where the Google Pay buttons for few seconds, indeed tells that it’s most likely related with some caching issue.

Could you please clear caching created out of WP Super Cache and then temporarily disable it?

When it’s disabled, please test on Google Chrome to check the Google Pay button (not in incognito window).

Please make sure that you have a payment detail stored on your Google Chrome setting: https://support.google.com/accounts/answer/9244912?hl=en

I hope that helps!

Let me know how it goes!

Hi Sol J. a11n,
Thanks for your input.

The Cache has been active since day 1 and it automatically clears itself daily (every set period). I also clear it manually after any update is applied to the site.

I have manually cleared the Cache several times when trying to get to the bottom of this payment button issue (but to no avail).

As I mentioned above – the buttons both now appear for me when viewing in Chrome/Safari, so by disabling Caching completely at this point I’m not going to achieve anything, because I’m already seeing the buttons?

What I’m now hoping to understand is why those buttons went away for a few days but have now returned, despite no updates being applied to the website (on my side) during that time.

But I guess the problem now is – since the issue is no longer occurring (for me, anyway) – it’s going to be near impossible to debug?

Ps. I have a Payment card on my Google account. I haven’t updated it nor changed it at any point.

Just after my previous response I took another look and noticed something…

– Caching is set to be disabled for logged-in users.
– I am currently logged in as Admin to the site both on mobile (iPhone 11 Pro Max) and desktop (mac).

– In Chrome on Mac, the Google Pay button DOES appear.
– In Chrome on iPhone, the Google Pay button DOESN’T currently appear.
(It did last night, and no changes have been made to the site since).

– Have just tried Clearing the Cache and then disabling it completely – also cleared browser cache – same issue on Chrome (iPhone) – no Google Pay button appearing.

– In Safari (Mac and iPhone), the Apple Pay button DOES appear.

This issue seems very intermittent.

And I should add that, even on occasion when the Apple Pay/Google Pay buttons DO appear, they seem to load after a 1-3 second delay from full page load (this delay has always occurred for these buttons ever since I began using this plugin).

• This reply was modified 3 years, 2 months ago by Tom.

Hey @jeffreeeeey

To make sure we’re all on the same page and know when the Payment Request buttons should appear. I wanted to clarify a few functionality points:

In Chrome on iPhone, the Google Pay button DOESN’T currently appear.

That is correct. Chrome on iOS won’t show a Payment Request button. It is one of the few popular browser/device combinations – https://stripe.com/docs/stripe-js/elements/payment-request-button?html-or-react=html#chrome

nor on the checkout page.

By default, without customization, the Payment Request buttons won’t appear on the standard WooCommerce checkout page. This functionality was removed some time ago and requires a custom code snippet to return the functionality – https://docs.woocommerce.com/document/stripe/#can-i-show-the-payment-request-button-on-the-checkout-page

What I’d recommend is whenever you feel the Payment Request button SHOULD show on the product or cart page on a specific browser/device combination is load this in a new browser tab – https://stripe.com/docs/stripe-js/elements/payment-request-button – that will load a demo button at the top of the page, or it will load an error message if it won’t load.

So in short, Payment Request button will show on a product page and cart page, with a saved payment method, under the following browser/device combinations:

* iOS – Safari only
* macOS – Safari, Chrome, Edge, (and other chromium-based browsers)
* Android – Chrome, Android browser such as Samsung Internet`

IF the Payment Request button should appear and it is not, then caching, or some variety, or another conflict is causing the button not to display.

And as you hinted at, replicating this is key to diagnosing the problem.

I hope this helps, have a great day!

Thanks,

Hey?@jeffreeeeey,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.