Apple pay, google pay & paypal not showing

Hello @themonoline,

Thank you for reaching out!

Could you please attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

If you could also send us a screenshot showing the issue you’re dealing with, it will help us understand how to best help you.

If you don’t already have a screenshot service installed, here are a few free options: 

• https://snipboard.io
• https://skitch.com/
• https://getcloudapp.com/

Look forward to hearing back from you.

Status report :

 WordPress Environment

WordPress address (URL): https://themonoline.com
Site address (URL): https://themonoline.com
WC Version: 8.2.0
REST API Version: ? 8.2.0
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.6.3
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.9

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 7.6.1
WC Database Prefix: akj_
Total Database Size: 35.70MB
Database Data Size: 30.43MB
Database Index Size: 5.27MB
akj_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
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attachment: 156
bsf_custom_fonts: 1
custom_css: 5
elementor_library: 1
language_switcher: 4
mailpoet_page: 1
nav_menu_item: 18
page: 21
product: 2
product_variation: 8
revision: 364
shop_coupon: 3
shop_order: 4
um_directory: 1
um_form: 5
wp_global_styles: 2
wpcf7_contact_form: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (37)

EasyParcel Shipping Extension: by EasyParcel – 1.1.3
All in One SEO: by All in One SEO Team – 4.4.7.1
Starter Templates: by Brainstorm Force – 3.4.4
Astra Widgets: by Brainstorm Force – 1.2.12
Child Theme Wizard: by Jay Versluis – 1.4
Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.69
Contact Form 7: by Takayuki Miyoshi – 5.8.1
Custom Fonts: by Brainstorm Force – 2.1.0
Elementor: by Elementor.com – 3.16.5
Facebook for WooCommerce: by Facebook – 3.1.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.20.1
Google Listings and Ads: by WooCommerce – 2.5.9
Gutenberg: by Gutenberg Team – 16.7.1
Header Footer Code Manager: by 99robots – 1.1.36
Jetpack: by Automattic – 12.6.2
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.11
Mailchimp for WooCommerce: by Mailchimp – 3.2
Meta Tag Manager: by Pixelite – 3.0.2
Fonts Plugin | Google Fonts Typography: by Fonts Plugin – 3.4.5
OptinMonster: by OptinMonster Popup Builder Team – 2.14.0
Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.4.0
PixelYourSite: by PixelYourSite – 9.4.6
Pre-Orders for WooCommerce: by Bright Plugins – 1.2.14
Reveal IDs: by Oliver Schl?be – 1.6.1
Speed Optimizer - The All-In-One WordPress Performance-Boosting Plugin: by SiteGround – 7.4.2
Ultimate Member: by Ultimate Member – 2.7.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.10

WooCommerce Google Analytics Integration: by WooCommerce – 1.8.6
WooCommerce Payments: by Automattic – 6.5.1
WooCommerce PayPal Payments: by WooCommerce – 2.3.1
WooCommerce Shipping & Tax: by WooCommerce – 2.3.6
WooCommerce Shortcodes: by WooThemes
Claudio Sanches – 1.0.0

WooCommerce: by Automattic – 8.2.0
WooSidebars: by WooCommerce – 1.4.6
WordPress Importer: by wordpressdotorg – 0.8.1
SiteGround Central: by SiteGround – 3.0.1
YITH WooCommerce Wishlist: by YITH – 3.26.0 Inactive Plugins (5)

MailPoet: by MailPoet – 4.31.0
Really Simple SSL: by Really Simple Plugins – 7.1.3
Sidebar Manager: by Brainstorm Force – 1.1.8
Spectra: by Brainstorm Force – 2.7.11
WPForms Lite: by WPForms – 1.8.4 Settings

API Enabled: ?
Force SSL: ?
Currency: SGD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #11 - /home/shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #698 - /account/
Terms and conditions: #426 - /terms-of-use/ Theme

Name: Astra - child
Version: 1.0
Author URL: https://themonoline.com
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.3.1
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ? Templates

Overrides: /home/customer/www/themonoline.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php
/home/customer/www/themonoline.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php
/home/customer/www/themonoline.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php WooCommerce PayPal Payments

Onboarded: ?
Shop country code: SG
WooCommerce currency supported: ?
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
PayPal Vault enabled: ?
ACDC Vault enabled: –
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-12 09:28:02 +08:00
Options: ?
Notes: 149
Onboarding: completed WooCommerce Payments

Version: 6.5.1
Connected to WPCOM: Yes
Blog ID: 210640706
Account ID: acct_1LjjRX2ETfmU9WNQ Action Scheduler

Complete: 914
Oldest: 2023-09-10 16:25:57 +0000
Newest: 2023-10-11 15:35:06 +0000

Failed: 843
Oldest: 2022-09-19 06:56:44 +0000
Newest: 2023-06-01 09:31:15 +0000

Pending: 6
Oldest: 2023-10-11 15:50:06 +0000
Newest: 2023-10-12 14:05:06 +0000 Status report information

Generated at: 2023-10-11 23:42:57 +08:00

I have tried many methods like testing if any plugins complicate the payment gateways and switching to the store theme, but still can’t get the different payment methods to show up. Is there a solution to this?

I can see WooPayments express checkout options working on both cart and checkout pages. Please note there are some device requirements for express checkout options to work.

https://woocommerce.com/document/woopayments/payment-methods/apple-pay/

https://woocommerce.com/document/woopayments/payment-methods/google-pay/

Link to image: https://d.pr/i/MOtL8k

Link to image: https://d.pr/i/6qzT4M

Are you trying to have the button rendered on the single product page as well? If so, please make sure this option is enabled from WooCommerce → Settings → Payments → WooPayments.

Link to image: https://d.pr/i/cvI0k1

Link to image: https://d.pr/i/n9igfN

Let us know how it goes!

I see. I got apple pay to show up now, but I can’t tell if google pay or paypal is working as its not showing. Tested using safari on the iphone.

• This reply was modified 1 year, 5 months ago by themonoline.

Hi @themonoline

I checked your website on Google Chrome, and Gpay is showing on my end.

Please note that both Apple Pay and Google Pay use browser and device-specific technologies. For example, Apple Pay requires Safari on MacOS or iOS, while Google Pay works on Chrome browsers. If you’re using a different browser or device, the buttons may not appear as expected.

However, I didn’t notice PayPal as the payment option on the checkout page. Did you install the WooCommerce PayPal Payments plugin and configure it? If not, please install it and configure it following our guide here: https://woocommerce.com/document/woocommerce-paypal-payments/

I hope this clarifies your concern. If you have any other questions, feel free to ask.