Apple Pay is not showing up anywhere.

Hi @jrnielso – can you confirm whether your site matches the requirements for showing the Apple Pay button as listed here: https://developer.paypal.com/braintree/articles/guides/payment-methods/apple-pay

Thank you!

Hi, yes our site matches all the requirements. The apple button shows at the top when I am logged in as admin but it is just a black button with NO icon and it does nothing when clicked.

Hi @jrnielso,

To enable Apple Pay support, some additional steps are required, as described on the links below:

– https://developer.paypal.com/braintree/docs/guides/apple-pay/configuration/ios/v4
– https://developer.paypal.com/braintree/docs/guides/apple-pay/configuration/javascript/v3#production-environment

Did you have a chance to go through those steps?

Hi Gabriel,
yes I have done these steps you mentioned:
– https://developer.paypal.com/braintree/docs/guides/apple-pay/configuration/ios/v4
– https://developer.paypal.com/braintree/docs/guides/apple-pay/configuration/javascript/v3#production-environment

Apple Pay button shows up sometimes and other times nothing but even when it shows up it does nothing when I click it.

We are a supplement/vitamin shop. Does Apple Pay selectively show based on the products sold or keywords?

Hi @jrnielso,

Thanks for confirming you’ve gone through the additional setup steps.

We are a supplement/vitamin shop. Does Apple Pay selectively show based on the products sold or keywords?

This doesn’t pick or choose what products to appear on, that’s odd you may sometimes see it but other times don’t. When you do see it, is it still the plain black button with no text or icon?

I visited a few products on your site and didn’t ever see an Apple Pay button. From here I’d recommend a few things.

First, are you able to enable debugging for this payment method and then view those logs via WP Admin → WooCommerce → Status → Logs. Choose the most recent Braintree log to view and see if there are any clues there regarding Apple Pay.

After that I’d try a conflict test. This kind of problem could caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce & Braintree
• See if Apple Pay shows up now

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

Let us know what you find after those two steps and we’ll go from there.