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Resolved tstbrice
(@tstbrice)

1 year, 2 months ago

The plugin is great apart from the one thing I have a problem with which is the fact that the Apple Pay does not work.

I have followed all the various troubleshooting listed below and none of it works. The button shows up just fine I actually get the popup with my card etc but when it says ‘processed’ no funds are taken out and the page does not move forward. Stripes message simply says ”payment method required”.

Domain is added to the stripe dashboard and verified its clearly something wrong with the plugin not passing the data correctly or something. Is there a fix to this ? I have noticed alot of comments/posts about it – has a solution been found or can I get support for it paid or free.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Saif
(@babylon1999)

1 year, 1 month ago

Hello @tstbrice,

Thank you for reaching out!

Could you please attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com.

Also, kindly enable Stripe logging by going to WooCommerce > Settings > Payments > Stripe > Advanced Settings > Enable log. After enabling the log, please attempt another purchase. This will generate a log file that can help us better understand the issue.

Link to image: https://d.pr/i/3Hir8B

You can find the logs in WooCommerce > Status > Logs and choose from the drop-down menu the latest Stripe.log option. Make sure to remove any sensitive information from the logs before posting it here. :?)

Look forward to hearing back from you.
Thread Starter tstbrice
(@tstbrice)

1 year, 1 month ago
Woocommerce System support:

` WordPress Environment

WordPress address (URL): https://gamesave.store Site address (URL): https://gamesave.store WC Version: 8.1.1 REST API Version: ? 8.1.1 WC Blocks Version: ? 10.9.3 Action Scheduler Version: ? 3.6.2 Log Directory Writable: ? WP Version: 6.3.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment

Server Info: Apache/2.4.57 (Debian) PHP Version: 8.1.23 PHP Post Max Size: 200 MB PHP Time Limit: 600 PHP Max Input Vars: 2500 cURL Version: 7.64.0 OpenSSL/1.1.1n

SUHOSIN Installed: – MySQL Version: 10.4.20-MariaDB-1:10.4.20+maria~buster-log Max Upload Size: 200 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database

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Shop base: ? Page visibility should be public Cart: #15 – /cart-2/ Checkout: #16 – /checkout/ My account: #16066 – /my-account/ Terms and conditions: #12336 – /terms-and-conditions/ Theme

Name: Porto Child Version: 1.1 Author URL: https://www.portotheme.com/ Child Theme: ? Parent Theme Name: Porto Parent Theme Version: 6.11.0 Parent Theme Author URL: https://www.portotheme.com/ WooCommerce Support: ? Templates

Overrides: porto/woocommerce/archive-product.php porto/woocommerce/cart/cart-empty.php porto/woocommerce/cart/cart-shipping.php porto/woocommerce/cart/cart-totals.php porto/woocommerce/cart/cart.php porto/woocommerce/cart/cross-sells.php porto/woocommerce/cart/mini-cart.php porto/woocommerce/cart/proceed-to-checkout-button.php porto/woocommerce/cart/shipping-calculator.php porto/woocommerce/checkout/form-billing.php porto/woocommerce/checkout/form-checkout.php porto/woocommerce/checkout/form-coupon.php porto/woocommerce/checkout/form-login.php porto/woocommerce/checkout/form-pay.php porto/woocommerce/checkout/form-shipping.php porto/woocommerce/checkout/payment-method.php porto/woocommerce/checkout/payment.php porto/woocommerce/checkout/review-order.php porto/woocommerce/checkout/thankyou.php porto/woocommerce/content-product-cat.php porto/woocommerce/content-product.php porto/woocommerce/content-single-product.php porto/woocommerce/content-widget-product.php /home/527064.cloudwaysapps.com/tqtuvhbtuv/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-footer.php version 3.7.0 is out of date. The core version is 7.4.0 /home/527064.cloudwaysapps.com/tqtuvhbtuv/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-header.php version 4.0.0 is out of date. The core version is 7.4.0 /home/527064.cloudwaysapps.com/tqtuvhbtuv/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-order-details.php /home/527064.cloudwaysapps.com/tqtuvhbtuv/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-order-items.php /home/527064.cloudwaysapps.com/tqtuvhbtuv/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-styles.php version 4.0.0 is out of date. The core version is 7.4.0 porto/woocommerce/global/form-login.php porto/woocommerce/global/quantity-input.php porto/woocommerce/global/wrapper-start.php porto/woocommerce/loop/add-to-cart.php porto/woocommerce/loop/loop-end.php porto/woocommerce/loop/loop-start.php porto/woocommerce/loop/no-products-found.php porto/woocommerce/loop/orderby.php porto/woocommerce/loop/pagination.php porto/woocommerce/loop/rating.php porto/woocommerce/loop/sale-flash.php porto/woocommerce/myaccount/dashboard.php porto/woocommerce/myaccount/downloads.php porto/woocommerce/myaccount/form-add-payment-method.php porto/woocommerce/myaccount/form-edit-account.php porto/woocommerce/myaccount/form-edit-address.php porto/woocommerce/myaccount/form-login.php porto/woocommerce/myaccount/form-lost-password.php porto/woocommerce/myaccount/form-reset-password.php porto/woocommerce/myaccount/lost-password-confirmation.php porto/woocommerce/myaccount/my-account.php porto/woocommerce/myaccount/my-address.php porto/woocommerce/myaccount/my-downloads.php porto/woocommerce/myaccount/my-orders.php porto/woocommerce/myaccount/navigation.php porto/woocommerce/myaccount/orders.php porto/woocommerce/myaccount/payment-methods.php porto/woocommerce/myaccount/view-order.php porto/woocommerce/order/form-tracking.php porto/woocommerce/order/order-details-customer.php porto/woocommerce/order/order-details.php porto/woocommerce/order/order-downloads.php porto/woocommerce/order/tracking.php porto/woocommerce/single-product/add-to-cart/simple.php porto/woocommerce/single-product/add-to-cart/variable.php porto/woocommerce/single-product/meta.php porto/woocommerce/single-product/product-attributes.php porto/woocommerce/single-product/product-image.php porto/woocommerce/single-product/product-thumbnails.php porto/woocommerce/single-product/rating.php porto/woocommerce/single-product/related.php porto/woocommerce/single-product/review-meta.php porto/woocommerce/single-product/review-rating.php porto/woocommerce/single-product/review.php porto/woocommerce/single-product/sale-flash.php porto/woocommerce/single-product/short-description.php porto/woocommerce/single-product/tabs/tabs.php porto/woocommerce/single-product/title.php porto/woocommerce/single-product/up-sells.php porto/woocommerce/single-product-reviews.php

Outdated Templates: ?
Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: customize-store minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-04 15:54:23 +00:00 Options: ? Notes: 27 Onboarding: completed WooCommerce PayPal Payments

Onboarded: ? Shop country code: GB WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: – PayPal Vault enabled: ? ACDC Vault enabled: – Logging enabled: ? Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled Action Scheduler

Canceled: 1 Oldest: 2023-09-05 07:47:10 +0000 Newest: 2023-09-05 07:47:10 +0000

Complete: 90,438 Oldest: 2023-09-03 08:54:25 +0000 Newest: 2023-10-04 08:52:00 +0000

Failed: 16 Oldest: 2022-11-06 12:05:07 +0000 Newest: 2023-10-04 08:21:38 +0000

Pending: 9 Oldest: 2023-10-04 08:57:00 +0000 Newest: 2023-10-09 17:35:17 +0000 Status report information

Generated at: 2023-10-04 08:54:30 +00:00
- This reply was modified 1 year, 1 month ago by Yui.
- This reply was modified 1 year, 1 month ago by tstbrice.
- This reply was modified 1 year, 1 month ago by tstbrice.
Thread Starter tstbrice
(@tstbrice)

1 year, 1 month ago

I have looked in status for the logs regarding the stripe Apple Pay issue but can only see fatal errors and none happen when I attempt the Apple Pay order.

Thread Starter tstbrice
(@tstbrice)

1 year, 1 month ago

Is it possible to get direct support wether thats paid or not I don’t mind since I have data thats private

hrn1995 (woo-hc)
(@aguinaldodarla)

1 year, 1 month ago

Hi @tstbrice

You contact us directly via WooCommerce.com → My Account → Support so that we can take a closer look, and assist you further.

Kindly include the link to this thread, so we can monitor what has already been done.

Cheers!