Apple Pay payment doesn’t trigger

Hi @dobstotev

From what I understand, you’re having an issue with the Apple Pay feature on your WooCommerce store. You’ve set up Apple Pay and Google Pay through Stripe and turned on the fast checkout feature, but orders aren’t being created or charged when you try to make a purchase using Apple Pay.

Let’s start with double-checking all the settings. Make sure your Stripe account is properly linked to your WooCommerce store and that you’ve correctly configured the domain in your Stripe Account Settings. Also, verify that your WooCommerce admin’s Stripe settings have the fast checkout feature for accepting Apple/Google Pay turned on. You can find more details in our guide on ?? Stripe: Setup and Configuration.

Next, let’s test your payment gateway by placing a test order. Stripe offers test card numbers you can use for this. If the test order is successful, it might suggest an issue specifically with Apple Pay. More information on this can be found in our guide on ??Stripe: Simulate payments to test your integration.

If you’re still having trouble, there might be a conflict with a plugin or theme. Try temporarily switching to a default WordPress theme (like Storefront) and disabling all plugins except WooCommerce and Stripe to see if that resolves the issue. If it does, you can then reactivate your theme and plugins one by one to find the source of the conflict. Check out our guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.

If none of these steps work, could you please share your site’s System Status with us? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Also, if there are any fatal error logs, please share those with us as well. You can find them under WooCommerce > Status > Logs.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.

The issue seems specific to Fast Checkout. I am able to create orders via traditional stripe check out by entering a credit/debit card details. I’ve tested that with my real card so it works.

if you are able to give more guidance will start investigating why Apple Pay isnt working but I am seeing the button. I don’t have Google Pay to test that one.

Hi @dobstotev ,

For clarity, are you referring to the Express Checkout feature?

If this is not yet already enabled, would you mind enabling the logging for Stripe by heading to?WooCommerce → Settings →?Payments?→ Stripe?

Next, click “Settings”, scroll down to?Advanced Settings,?and enable “Log error messages”:

Once that is enabled, please try processing the Apple Pay payment again, and then go to?WooCommerce → Status → Logs, select the latest “Stripe” from the dropdown at the top right, and click “View”. Please share those results with us here, redacting any sensitive information.

Additionally, please share a copy of your site’s System Status Report which you can find via WooCommerce → Status. Select Get system report and then Copy for support.

Cheers!

Hey guys, thanks for your replies. I figured it out. It was nothing to do with the Stripe configuration or WooCommerce, my personal apple pay was missing some billing details hence nothing was happening when I press on “pay with Apple Pay” – oddly i would imagine there should have been an error message or something but yeah once i updated my apple pay’s billing details then I was able to fast checkout with it.

Hi @dobstotev

I figured it out. It was nothing to do with the Stripe configuration or WooCommerce, my personal apple pay was missing some billing details hence nothing was happening when I press on “pay with Apple Pay” – oddly i would imagine there should have been an error message or something but yeah once i updated my apple pay’s billing details then I was able to fast checkout with it.

I’m so thrilled to know that you’ve successfully resolved the Apple Pay issue on your WooCommerce store! It’s indeed intriguing that no error message popped up to signal the absence of billing details in your Apple Pay account. Although this could have simplified the troubleshooting process, I’m pleased to see that you managed to sort it out.

Thank you for sharing this valuable information. It could certainly assist other users facing the same problem. It’s crucial to fill out all the required information in the payment methods for Express Checkout.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

We’d be thrilled if you could spare a few minutes to leave us a review at ?? https://www.ads-software.com/support/plugin/woocommerce/reviews.

Cheers!