Apple Pay payment method issue

Hello,

I understand that the Apple Pay button is not visible at checkout, and add to cart page.

For this option to be visible to your customers, they will need to configure a payment method on their browsers, and they will need to use a compatible device. More information is below:

— Set up Apple Pay.

— Devices compatible with Apple Pay.

To learn more, please check out our documentation:
https://woocommerce.com/document/stripe/#apple-pay

I hope this provides clarity. Feel free to let us know if you have any further questions.

yes, I have configuration with this follow documentation.
I have checked with safari browser bot not display

Hello,

I understand what you are saying. To check better, can you please share a copy of your site’s System Status? You can find it by navigating to WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Then be sure to include the report in your response.

### WordPress Environment ###

WordPress address (URL): https://www.ferrogioielli.com
Site address (URL): https://www.ferrogioielli.com
WC Version: 6.8.2
REST API Version: ?6.8.2
WC Blocks Version: ?8.0.0
Action Scheduler Version: ?3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: -
WP Memory Limit: 256 MB
WP Debug Mode: -
WP Cron: ?
Language: it_IT
External object cache: -

### Server Environment ###

Server Info: nginx / 1.21.4
PHP Version: 7.4.30
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL / 1.1.1f

SUHOSIN Installed: -
MySQL Version: 5.5.5-10.5.12-MariaDB-1: 10.5.12 + maria ~ focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Dimensione totale database: 105.18MB
Dimensione dati database: 68.95MB
Dimensione indice database: 36.23MB
wp_woocommerce_sessions: Dati: 0.17MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_actions: Dati: 1.02MB + indice: 1.02MB + motore InnoDB
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wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_logs: Dati: 1.02MB + indice: 0.56MB + motore InnoDB
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wp_icl_languages_translations: Dati: 0.20MB + indice: 0.17MB + motore InnoDB
wp_icl_locale_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_message_status: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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wp_icl_node: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_reminders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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wp_icl_string_packages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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wp_icl_string_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_string_translations: Dati: 2.52MB + indice: 1.94MB + motore InnoDB
wp_icl_translate: Dati: 3.52MB + indice: 0.33MB + motore InnoDB
wp_icl_translate_job: Dati: 0.09MB + indice: 0.05MB + motore InnoDB
wp_icl_translations: Dati: 0.22MB + indice: 0.55MB + motore InnoDB
wp_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_translation_downloads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_translation_status: Dati: 7.22MB + indice: 0.09MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_options: Dati: 5.03MB + indice: 0.33MB + motore InnoDB
wp_pmxi_files: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_pmxi_hash: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_pmxi_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_pmxi_images: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_pmxi_imports: Dati: 1.48MB + indice: 0.00MB + motore InnoDB
wp_pmxi_posts: Dati: 0.03MB + indice: 0.00MB + motore InnoDB
wp_pmxi_templates: Dati: 0.14MB + indice: 0.00MB + motore InnoDB
wp_postmeta: Dati: 27.52MB + indice: 16.75MB + motore InnoDB
wp_posts: Dati: 3.42MB + indice: 0.72MB + motore InnoDB
wp_pum_subscribers: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
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wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_term_relationships: Dati: 0.25MB + indice: 0.11MB + motore InnoDB
wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_usermeta: Dati: 0.17MB + indice: 0.06MB + motore InnoDB
wp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 0.11MB + indice: 0.16MB + motore InnoDB
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woof_query_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woo_shippment_provider: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_wpcc_cashondelivery: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yikes_easy_mc_forms: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_indexable: Dati: 2.52MB + indice: 0.81MB + motore InnoDB
wp_yoast_indexable_hierarchy: Dati: 0.06MB + indice: 0.08MB + motore InnoDB
wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
wp_yoast_seo_links: Dati: 0.02MB + indice: 0.03MB + motore InnoDB

### Post Type Counts ###

acf-field: 174
acf-field-group: 8
attachment: 1891
customize_changeset: 2
nav_menu_item: 97
page: 41
popup: 5
popup_theme: 8
post: 3
product: 792
product_variation: 72
reviews: 7
revision: 979
shop_order: 22
shop_order_refund: 1
wp_global_styles: 1
wpcf7_contact_form: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.5.9
Advanced Custom Fields PRO: by Delicious Brains – 5.12.3
Brands for WooCommerce: by BeRocket – 3.7.0.4
Classic Editor: by Contributori WordPress – 1.6.2
Honeypot for Contact Form 7: by Nocean – 2.1.1
Contact Form 7 Multilingual: by OnTheGoSystems – 1.1.0
Contact Form 7: by Takayuki Miyoshi – 5.6.3
GTM4WP: by Thomas Geiger – 1.16.1
GDPR Compliance for Mailchimp: by YIKES
Inc. – 1.3.7

Facebook for WooCommerce: by Facebook – 2.6.23
FG PrestaShop to WooCommerce Premium: by Frédéric GILLES – 4.21.1
Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.11.4

Popup Maker: by Popup Maker – 1.16.8
ShoppingCart Plus: by Theme Freesia – 1.0.8
SMTP Mailer: by naa986 – 1.1.4
User Role Editor: by Vladimir Garagulya – 4.63.1
Cash on Delivery Charges for WooCommerce: by Codevyne Creatives – 2.2.2
Monitoraggio avanzato della spedizione per WooCommerce: by zorema – 3.4.7
Advanced Woocommerce Product Gallery Slider: by UnikInfotech – 2.0.0
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.28

WooCommerce Google Analytics Integration: by WooCommerce – 1.5.14
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce Payments: by Automattic – 4.8.1
WooCommerce PayPal Payments: by WooCommerce – 1.9.4
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.5.3
WooCommerce: by Automattic – 6.8.2 (aggiornamento alla versione 7.0.0 disponibile)
Yoast SEO: by Team Yoast – 19.8
WPML String Translation: by OnTheGoSystems – 3.2.2
Easy Forms for Mailchimp: by YIKES
Inc. – 6.8.6

YITH WooCommerce Wishlist: by YITH – 3.12.0

### Inactive Plugins (10) ###

Duplicate Page or Post: by wpdevart – 1.5.4
Klarna Checkout for WooCommerce: by Krokedil – 2.8.5
OTGS Installer: by OnTheGoSystems – 3.0.3
Popup Maker WP: by Popup Maker – 1.2.7
Soisy Pagamento Rateale: by Soisy – 5.7.5
WooCommerce Stripe Gateway: by WooCommerce – 6.7.0
WP All Import - ACF Add-On: by Soflyy – 3.3.6
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.1
WP All Import Pro: by Soflyy – 4.7.3
WPML All Import: by OnTheGoSystems – 2.3.0

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 2.4.8

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /digital-store/
Carrello: #7 - /carrello/
Pagamento: #8 - /pagamento/
Il mio account: #9 - /mio-account/
Termini e condizioni: #334 - /termini-e-condizioni/

### Theme ###

Name: Ferro Gioielli
Version: 1.0.0
Author URL: https://childtheme-generator.com/
Child Theme: ?
Parent Theme Name: ShoppingCart
Parent Theme Version: 1.2.0
Parent Theme Author URL: https://themefreesia.com
WooCommerce Support: ?

### Templates ###

Archive Template: Il tuo tema ha il file woocommerce.php
non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poiché woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.

Overrides: ferro-gioielli/woocommerce/archive-product.php
ferro-gioielli/woocommerce/cart/cart-empty.php
ferro-gioielli/woocommerce/cart/cart.php
ferro-gioielli/woocommerce/cart/mini-cart.php
ferro-gioielli/woocommerce/checkout/cart-errors.php
ferro-gioielli/woocommerce/checkout/form-billing.php
ferro-gioielli/woocommerce/checkout/form-checkout.php
ferro-gioielli/woocommerce/checkout/form-coupon.php
ferro-gioielli/woocommerce/checkout/form-login.php
ferro-gioielli/woocommerce/checkout/form-pay.php
ferro-gioielli/woocommerce/checkout/form-shipping.php
ferro-gioielli/woocommerce/checkout/order-receipt.php
ferro-gioielli/woocommerce/checkout/payment-method.php
ferro-gioielli/woocommerce/checkout/payment.php
ferro-gioielli/woocommerce/checkout/review-order.php
ferro-gioielli/woocommerce/checkout/terms.php
ferro-gioielli/woocommerce/checkout/thankyou.php
ferro-gioielli/woocommerce/content-single-product.php
ferro-gioielli/woocommerce/order/order-details-customer.php
ferro-gioielli/woocommerce/product-searchform.php
ferro-gioielli/woocommerce/single-product/add-to-cart/external.php
ferro-gioielli/woocommerce/single-product/add-to-cart/grouped.php
ferro-gioielli/woocommerce/single-product/add-to-cart/simple.php
ferro-gioielli/woocommerce/single-product/add-to-cart/variable.php
ferro-gioielli/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
ferro-gioielli/woocommerce/single-product/add-to-cart/variation.php
ferro-gioielli/woocommerce/single-product/price.php
ferro-gioielli/woocommerce/single-product/product-image.php
ferro-gioielli/woocommerce/single-product/product-thumbnails.php
ferro-gioielli/woocommerce/single-product/related.php
ferro-gioielli/woocommerce/single-product/short-description.php
ferro-gioielli/woocommerce/single-product/stock.php
ferro-gioielli/woocommerce/single-product/tabs/additional-information.php
ferro-gioielli/woocommerce/single-product/tabs/description.php
ferro-gioielli/woocommerce/single-product/tabs/tabs.php
ferro-gioielli/woocommerce/single-product/title.php

### Klarna Payments Request Log ###

2022-10-12 11:18:45: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:18:44: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:18:44: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:16: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:16: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:12: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:12: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:07: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:07: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:04: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:04: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:04: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 11:09:04: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 10:49:18: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-10-12 10:49:18: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

### Klarna Countries ###

Production Countries: IT
Test Countries: No countries selected

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-10-12 14:58:51 +02:00
Options: ?
Notes: 84
Onboarding: completed

### WooCommerce Payments ###

Version: 4.8.1
Connected to WPCOM: Sì
Blog ID: 208010826
Account ID: -

### Action Scheduler ###

Completed: 2,701
Oldest: 2022-09-11 15:27:05 +0200
Newest: 2022-10-12 14:26:32 +0200

Waiting: 3
Oldest: 2022-10-12 19:05:09 +0200
Newest: 2022-10-13 04:20:11 +0200

### Status report information ###

Generated at: 2022-10-12 14:33:45 +02: 00

Any update sir regarding this issue

Hi there @manishmaheshwari ??

Apple pay button not showing checkout, product cart page

Thank you for providing us with the System Status Report. From there, it is apparent that this is about a plugin conflict, as there are more than one plugins that can offer Apple Pay functionality.
Namely:
* Payment Plugins for Stripe WooCommerce: by Payment Plugins
* WooCommerce Payments: by Automattic – 4.8.1

and in the (currently) inactive plugin list:

WooCommerce Stripe Gateway: by WooCommerce – 6.7.0

Therefore, kindly note that this forum is for the WooCommerce Stripe Payment Gateway plugin and if you would like to troubleshoot its functionality, can you please perform a conflict test on your site and let us know of your findings?

Here are some steps you can follow:

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Storefront or Twenty Twenty theme.
2. Try to reproduce the problem: Check whether you still encounter the issue!

If the problem is resolved, it’s a theme conflict. If not, which should be the case here, continue to the next steps.

3. Temporarily deactivate all plugins except WooCommerce and WooCommerce Stripe Payment Gateway. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Please let us know how that goes.

• This reply was modified 2 years, 5 months ago by anastas10s. Reason: typos

Hi there @manishmaheshwari ??

Any update sir regarding this issue

Could you follow the troubleshooting instructions provided above and let us know if your issue persists, please?

I have move staging site and check with theme change and plugin deactivate but not working. please check

https://staging-ferrogioielli.kinsta.cloud/

### WordPress Environment ###

WordPress address (URL): https://staging-ferrogioielli.kinsta.cloud
Site address (URL): https://staging-ferrogioielli.kinsta.cloud
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.4
PHP Version: 7.4.25
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-1:10.5.12+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wp_
Dimensione totale database: 68.49MB
Dimensione dati database: 42.51MB
Dimensione indice database: 25.98MB
wp_woocommerce_sessions: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wp_icl_locale_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_message_status: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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wp_icl_string_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_string_translations: Dati: 2.52MB + indice: 1.86MB + motore InnoDB
wp_icl_translate: Dati: 1.52MB + indice: 0.09MB + motore InnoDB
wp_icl_translate_job: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_translations: Dati: 0.14MB + indice: 0.34MB + motore InnoDB
wp_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_translation_downloads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_translation_status: Dati: 2.52MB + indice: 0.02MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wp_pmxi_hash: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
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wp_pmxi_images: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_pmxi_imports: Dati: 1.48MB + indice: 0.00MB + motore InnoDB
wp_pmxi_posts: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_pmxi_templates: Dati: 0.14MB + indice: 0.00MB + motore InnoDB
wp_postmeta: Dati: 15.48MB + indice: 10.73MB + motore InnoDB
wp_posts: Dati: 2.47MB + indice: 0.53MB + motore InnoDB
wp_pum_subscribers: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_termmeta: Dati: 0.09MB + indice: 0.06MB + motore InnoDB
wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_term_relationships: Dati: 0.14MB + indice: 0.08MB + motore InnoDB
wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_usermeta: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
wp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 0.08MB + indice: 0.13MB + motore InnoDB
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woof_query_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woo_shippment_provider: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_wpcc_cashondelivery: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yikes_easy_mc_forms: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB

### Post Type Counts ###

acf-field: 346
acf-field-group: 16
attachment: 756
nav_menu_item: 108
page: 39
popup: 3
popup_theme: 8
post: 1
product: 529
product_variation: 61
reviews: 7
revision: 709
shop_order: 12
shop_order_refund: 1
wp_global_styles: 1
wpcf7_contact_form: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.5.8
Advanced Custom Fields PRO: by Delicious Brains – 5.12.3
Brands for WooCommerce: by BeRocket – 3.7.0.4
Honeypot for Contact Form 7: by Nocean – 2.1.1
Contact Form 7 Multilingual: by OnTheGoSystems – 1.1.0
Contact Form 7: by Takayuki Miyoshi – 5.6.1
GDPR Compliance for Mailchimp: by YIKES
Inc. – 1.3.7

FG PrestaShop to WooCommerce Premium: by Frédéric GILLES – 4.21.1
Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.11.4

Popup Maker: by Popup Maker – 1.16.7
SMTP Mailer: by naa986 – 1.1.4
Cash on Delivery Charges for WooCommerce: by Codevyne Creatives – 2.2.2
Monitoraggio avanzato della spedizione per WooCommerce: by zorema – 3.4.4
Advanced Woocommerce Product Gallery Slider: by UnikInfotech – 2.0.0
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.24

WooCommerce Google Analytics Integration: by WooCommerce – 1.5.12
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce: by Automattic – 6.7.0 (aggiornamento alla versione 7.0.0 disponibile)
WP All Import Pro: by Soflyy – 4.7.3
WPML All Import: by OnTheGoSystems – 2.3.0
WPML String Translation: by OnTheGoSystems – 3.2.1
Easy Forms for Mailchimp: by YIKES
Inc. – 6.8.6

YITH WooCommerce Wishlist: by YITH – 3.10.0

### Inactive Plugins (13) ###

Classic Editor: by WordPress Contributors – 1.6.2
Duplicate Page or Post: by wpdevart – 1.5.4
Klarna Checkout for WooCommerce: by Krokedil – 2.8.4
OTGS Installer: by OnTheGoSystems – 3.0.3
Popup Maker WP: by Popup Maker – 1.2.7
ShoppingCart Plus: by Theme Freesia – 1.0.8
Soisy Pagamento Rateale: by Soisy – 5.6.5
WooCommerce Payments: by Automattic – 4.5.1 (aggiornamento alla versione 4.8.1 disponibile)
WooCommerce PayPal Payments: by WooCommerce – 1.9.1 (aggiornamento alla versione 1.9.4 disponibile)
WooCommerce Stripe Gateway: by WooCommerce – 6.5.0
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.5.3
WP All Import - ACF Add-On: by Soflyy – 3.3.6
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.1

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 2.4.8

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /digital-store/
Carrello: #7 - /carrello/
Pagamento: #8 - /pagamento/
Il mio account: #9 - /mio-account/
Termini e condizioni: #334 - /termini-e-condizioni/

### Theme ###

Name: Ferro Gioielli
Version: 1.0.0
Author URL: https://childtheme-generator.com/
Child Theme: ?
Parent Theme Name: ShoppingCart
Parent Theme Version: 1.1.8 – 1.2.0 è disponibile
Parent Theme Author URL: https://themefreesia.com
WooCommerce Support: ?

### Templates ###

Archive Template: Il tuo tema ha il file woocommerce.php
non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poiché woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.

Overrides: ferro-gioielli/woocommerce/archive-product.php
ferro-gioielli/woocommerce/cart/cart-empty.php
ferro-gioielli/woocommerce/cart/cart.php
ferro-gioielli/woocommerce/cart/mini-cart.php
ferro-gioielli/woocommerce/checkout/cart-errors.php
ferro-gioielli/woocommerce/checkout/form-billing.php
ferro-gioielli/woocommerce/checkout/form-checkout.php
ferro-gioielli/woocommerce/checkout/form-coupon.php
ferro-gioielli/woocommerce/checkout/form-login.php
ferro-gioielli/woocommerce/checkout/form-pay.php
ferro-gioielli/woocommerce/checkout/form-shipping.php
ferro-gioielli/woocommerce/checkout/order-receipt.php
ferro-gioielli/woocommerce/checkout/payment-method.php
ferro-gioielli/woocommerce/checkout/payment.php
ferro-gioielli/woocommerce/checkout/review-order.php
ferro-gioielli/woocommerce/checkout/terms.php
ferro-gioielli/woocommerce/checkout/thankyou.php
ferro-gioielli/woocommerce/content-single-product.php
ferro-gioielli/woocommerce/myaccount/dashboard.php
ferro-gioielli/woocommerce/myaccount/downloads.php
ferro-gioielli/woocommerce/myaccount/form-add-payment-method.php
ferro-gioielli/woocommerce/myaccount/form-edit-account.php
ferro-gioielli/woocommerce/myaccount/form-edit-address.php
ferro-gioielli/woocommerce/myaccount/form-login.php
ferro-gioielli/woocommerce/myaccount/form-lost-password.php
ferro-gioielli/woocommerce/myaccount/form-reset-password.php
ferro-gioielli/woocommerce/myaccount/lost-password-confirmation.php
ferro-gioielli/woocommerce/myaccount/my-account.php
ferro-gioielli/woocommerce/myaccount/my-address.php
ferro-gioielli/woocommerce/myaccount/my-downloads.php
ferro-gioielli/woocommerce/myaccount/my-orders.php
ferro-gioielli/woocommerce/myaccount/navigation.php
ferro-gioielli/woocommerce/myaccount/orders.php
ferro-gioielli/woocommerce/myaccount/payment-methods.php
ferro-gioielli/woocommerce/myaccount/view-order.php
ferro-gioielli/woocommerce/order/order-details-customer.php
ferro-gioielli/woocommerce/single-product/add-to-cart/external.php
ferro-gioielli/woocommerce/single-product/add-to-cart/grouped.php
ferro-gioielli/woocommerce/single-product/add-to-cart/simple.php
ferro-gioielli/woocommerce/single-product/add-to-cart/variable.php
ferro-gioielli/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
ferro-gioielli/woocommerce/single-product/add-to-cart/variation.php
ferro-gioielli/woocommerce/single-product/price.php
ferro-gioielli/woocommerce/single-product/product-image.php
ferro-gioielli/woocommerce/single-product/product-thumbnails.php
ferro-gioielli/woocommerce/single-product/related.php
ferro-gioielli/woocommerce/single-product/short-description.php
ferro-gioielli/woocommerce/single-product/stock.php
ferro-gioielli/woocommerce/single-product/tabs/additional-information.php
ferro-gioielli/woocommerce/single-product/tabs/description.php
ferro-gioielli/woocommerce/single-product/tabs/tabs.php
ferro-gioielli/woocommerce/single-product/title.php

### Klarna Payments Request Log ###

No Klarna Payment errors: 

### Klarna Countries ###

Production Countries: IT
Test Countries: No countries selected

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-10-12 14:58:51 +02:00
Options: ?
Notes: 81
Onboarding: completed

### Action Scheduler ###

Completato: 66
Oldest: 2022-09-12 03:10:34 +0200
Newest: 2022-10-12 16:40:51 +0200

In attesa: 2
Oldest: 2022-10-13 14:31:55 +0200
Newest: 2022-10-13 14:31:55 +0200

### Status report information ###

Generated at: 2022-10-12 16:56:21 +02:00

• This reply was modified 2 years, 5 months ago by manishmaheshwari.

please check and provide solution sir

Hello,

Thanks for the info.

Be sure to update your WooCommerce and Stripe Payment gateway plugins, they will need to be updated to run properly.

How To Update WooCommerce

When running the conflict test, please be sure to disable all plugins, except WooCommerce and WooCommerce Stripe Gateway.

I can see this plugin is active: Payment Plugins for Stripe WooCommerce Please be advised this plugin is not supported by us.

And this is the one we support: WooCommerce Stripe Gateway You will want to activate this one.

Once the plugins are updated, run the conflict test again:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please let us know if that worked for you.

I have not deactivate all plugin some functionality regarding this plugin without woo commerce and stripe. front blank page i have customise code some data get using branding . Please check again

https://staging-ferrogioielli.kinsta.cloud/prodotto/collana-pendente-oro-bianco-con-diamanti-fancy-color/

can provide another things you can check

Hi there @manishmaheshwari ??

I have not deactivate all plugin some functionality regarding this plugin without woo commerce and stripe. front blank page i have customise code some data get using branding . Please check again

It is true that I cannot see the Apple Pay button on the page from the staging site you are sharing with us.

As it is also true that in the latest System Status report you are sharing with us, the WooCommerce Stripe Gateway plugin that we support is still in the inactive list of plugins. Therefore, not in use at the moment.

In order to be able to validate the situation, kindly go ahead with deactivating the Payment Plugins for Stripe WooCommerce plugin and subsequently activate and set up the WooCommerce Stripe Gateway that we support.

If, instead, you would rather continue with having the Payment Plugins for Stripe WooCommerce plugin activated and in use, feel free to get in touch with its support, via this direct link or via email.

I hope that helps. Let us know how that goes.

can we provide credentials by email can you check ?

Hello,

We are unable to receive credentials in this forum, my apologies.

Link to image: https://snipboard.io/LmgOhB.jpg

May I ask, as a first step, on your staging site, please switch your theme temporarily to Storefront. Does this make a difference?

If the staging site has custom code included, can you please deactivate it?

Sorry for asking again, were all plugins except WooCommerce and Stripe Payment gateway deactivated on the staging site? If so, please check if the issue is still present. Please confirm.

Let us know.