Apple pay shows but doesnt’ work

  • Resolved tiph84

    (@tiph84)


    3 months, 1 week ago

    Hi,

    I settled apple pay with Woocommerce and Stripe gateway.
    I authenticated the domain on stripe and accepted apple pays on stripe and woocommece stripe plugin.

    I can see the button on checkout page but when i click on it nothing happens…the screen gets grey and nothing happens…

    I tried deactivating all mu plugins and cache but it did not solve anything…

    What could i do ?

    please fin final stripe log :

    2024-12-17T07:40:28+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== account ====End Log==== 2024-12-17T09:42:16+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== account ====End Log==== 2024-12-17T11:11:55+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== payment_methods request: Array ( [customer] => cus_RPQFvgoUQgbO9Z [type] => card [limit] => 100 ) ====End Log==== 2024-12-17T11:11:55+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== payment_methods response with stripe-version: 2024-06-20 ====End Log==== 2024-12-17T11:42:42+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== account ====End Log==== 2024-12-17T13:42:50+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== account ====End Log==== 2024-12-17T14:20:03+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== payment_methods request: Array ( [customer] => cus_RKczz5klPsZno3 [type] => card [limit] => 100 ) ====End Log==== 2024-12-17T14:20:04+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== payment_methods response with stripe-version: 2024-06-20 ====End Log==== 2024-12-17T14:25:40+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== account ====End Log==== 2024-12-17T14:25:42+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== webhook_endpoints/we_1QWbffAe3vHB3kctAdnXJqdc request: Array ( ) ====End Log==== 2024-12-17T14:25:42+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== webhook_endpoints/we_1QWbffAe3vHB3kctAdnXJqdc response with stripe-version: 2024-06-20 ====End Log==== 2024-12-17T14:34:58+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== account ====End Log==== 2024-12-17T14:35:01+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== webhook_endpoints/we_1QWbffAe3vHB3kctAdnXJqdc request: Array ( ) ====End Log==== 2024-12-17T14:35:01+00:00 Débogage ====Stripe Version: 9.0.0==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== webhook_endpoints/we_1QWbffAe3vHB3kctAdnXJqdc response with stripe-version: 2024-06-20 ====End Log====

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @tiph84

    Thanks for reaching out. I understand you’re having trouble with the Apple Pay button on your checkout.

    Based on the Stripe logs you shared, everything looks normal on that end. It might be a JavaScript issue, but I currently couldn’t test it since your site is under “coming soon” mode.

    To move forward, here are a few things you can check:

    1. Check for JavaScript errors: On the page where apple pay is setup, open your browser’s developer tools and go to the “Console” tab. Look for any JavaScript errors. If you find any, please share them as they might point us to the cause of the issue.
    2. Test Apple Pay in the right environment: Apple Pay doesn’t work in local environments or over unsecured connections. Make sure you’re testing on a live site with an SSL (HTTPS) connection.
    3. Check Safari settings: Make sure Safari settings allow websites to check if Apple Pay is set up. Go to Safari > Preferences > Privacy, and ensure “Allow websites to check if Apple Pay is set up” is enabled.

    Let us know how it goes.

Viewing 1 replies (of 1 total)
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