ApplePay only showing on private window

Hi @dmeijide,

Looking at your site today using Safari on macOS the ApplePay and GooglePay buttons are both displaying in a non-private window.

Image Link: https://cloudup.com/cxHqOTm6NYY

Thank you for your answer.

Here is a screenshot right now using Safari on macOS:
https://ibb.co/qprF2gf

Also, screenshots using appetize.io tool to see it on several iOS devices:
https://ibb.co/8jF6hMK
https://ibb.co/4swgxZ7

I tested it on all iOS devices and tablets and it does not appear. But, when you access a private tab:
https://ibb.co/b5G9N6W

Hi @dmeijide,

I’m afraid I’ve not been able to replicate Apple Pay not displaying on your site on macOS or iOS devices. Below is a screenshot captured today from my iPhone 8 Plus using Safari.

Image Link: https://cloudup.com/cJBN7PW-pUs

Thank you for your answer.

We aren’t able to see it on any device we have tried.

Here a recent screenshot:

https://ibb.co/Xk1jg38

We are going to ask to MacOs an iOS users if they are having this issue to have an idea why we are experiencing this.

We asked several users on different countries and they aren’t able to see it. We are going to keep asking.

https://ibb.co/B21w55X

Hey @dmeijide,

It’s worth noting that if ApplePay was not supported in a country it would not display for the customer. You can find a list of supported countries on Apple’s website below.

https://support.apple.com/en-gb/HT207957

We are checking from UK and Spain so, it’s not about country support.

Hey @dmeijide,

We are checking from UK and Spain so, it’s not about country support.

In that case, it seems like something you’re going to have to investigate further as to why the ApplePay buttons are not displaying for you but are displaying for ourselves.

Hey there!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.