Application Form Fields Dissapeared

Hello @houben0321,

Can you please email us at [email protected] with your WordPress login details so we can further look into this.

Thanks & Regards,

I have the same issue. This happens in the backend. Changed the global fields names and suddenly they disappeared. The same with Default Feature List.

It is labeled resolved. But it wasn’t really.

After I found the root of the problem. I tried to use html in the fields. It looks like it works but then after some time it gives troubles in showing all the form fields.

@houben0321

We did not hear back from you for last two weeks, so we consider it resolved.

@houben0321 & @paulovsky,

Sorry for the inconvenience. Please share the scenario with the fields name that you have added in settings. So we can reproduce this issue at our end. Currently, all set with the settings fields.

Thank you all for reaching us out. Please let us know if you need our further assistance.

Here are two screenshots

https://prnt.sc/kqh8j6
https://prnt.sc/kqh87r

This happened as soon as I changed the default “Name” field name to “Your Name”. There are no errors on the inspector console and the html code seems blank.

Hello @paulovsky,

We have tested this at our end, by changing field name for Default Feature List or Default Application Form Fields didn’t disappear. There is a possibility that any custom script written in any of your activated theme or plugin which may cause this conflict.

Just to locate the issue please deactivate all plugins one by one and switch to any default twenty’s theme.

Let us know if the issue still persists. Thank you for reaching us out.

I’ve used the troubleshooting mode to deactivate all plugins and themes and unfortunately, the problem is still there.

Next, I created a new install in a separate environment and made a screen recording. Here’s what I did to replicate the issue:

– Changed the “Name” field to “Your Name”
– Saved, refreshed. No problems.
– Changed the “Email” field to “Your Email”.
– Saved, refreshed: all fields disappeared.

Here’s my recording: https://www.dropbox.com/s/y908gn4bv9tr4bv/fields%20errors.mov?dl=0

Hello @paulovsky,

We tested this at our end on Safari web browser of MAC OS and We are unable to locate this issue. Here is Screencast link: https://drive.google.com/file/d/1hdHjUuATQ7kSQhzVBJx7EXsuJj3ce1OF/view?usp=sharing

For adding a New Feature or Application Field you have to click on Add Field before clicking on Save Changes(as shown in above screencast).

For personalized support please email us at [email protected]. Thank you for reaching us.