Appointment not saving

  • The Appointments plugin was working really well for several months but recently when you go to schedule an appointment and click submit an error pops up with the text, “appointment could not be saved please contact site administrator”

    How do I fix this? I really don’t want to have to switch to a different plugin.

    Thanks!

    https://www.ads-software.com/plugins/appointments/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey there fcvolunteer,

    How are you doing today?

    We definitely wouldn’t want you to switch to a different plugin. Would you mind posting link to your booking page so I can take a look?

    Do you remember what was the last thing you did when this started happening? Install a plugin, switched a theme, updated anything?

    Please advise,
    Bojan

    Thread Starter fcvolunteer

    (@fcvolunteer)

    Hi Bojan,

    Thanks for your reply. Here’s a link to the page. I don’t remember making any changes we just had some customers tell us that it wasn’t working and we checked and they were right.

    Thanks!

    Hey there fcvolunteer,

    There are some JS errors in the console that could prevent our plugin from working properly.

    Can you please test for conflict by using default WordPress theme like Twenty Fifteen and deactivating all other plugins as displayed in the following flowchart to know which theme/plugin is conflicting if any.

    https://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png

    Please let me know if you find anything.

    Cheers,
    Bojan

    Thread Starter fcvolunteer

    (@fcvolunteer)

    Hi Bojan,

    Thanks for the suggestion. I went ahead and deactivated all plugins and switched to the default WP theme and I still got the same error.

    Now what?

    Thanks!

    Rochel

    Hey there Rochel,

    Sorry for the delay ??

    Sorry this didn’t help, the alert is usually displayed when appointment can’t be saved to the database for any reason.

    First you’d want to check if the table is in the database, the one that you’re looking for is wp_app_appointments.

    If there is a table there this would have to be debugged by a developer, using something like this https://codex.www.ads-software.com/Debugging_in_WordPress#SAVEQUERIES

    Which would help us to determine why the appointment is not saved.

    Best regards,
    Bojan

Viewing 5 replies - 1 through 5 (of 5 total)
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