Arbitrary generated ticket number

  • Resolved webfantastic

    (@webfantastic)


    1 year ago

    Hi!

    Now any user can see the number of requests by end-to-end numbering of tickets. This is not very good, since such numbering gives out how long ago the site was created or how many requests are received. How can I generate random numbers containing 6 digits, or at least start numbering tickets not 1, 2, 3, 4…, but from a certain number 545554

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  • Hello webfantastic(@webfantastic)

    Currently fluent support does not allow to set or generate any random number for the tickets. In that case you can do a work around, may be you can login to your cpanel or you can find a way to run SQL Query and set the auto increment number a bit bigger. For example 6000, in that case the system will create tickets from 6000. Here is the query for example your tickets table name is wp_fs_tickets the query will be ALTER TABLE wp_fs_tickets AUTO_INCREMENT = 6000;

    Fluent support store all tickets to the fs_tickets table, you need to find the table prefix and make sure you find the correct table.

    Thanks and Regards

    Russel

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