ASE Hide admin notices not compatible with Updraft backup before updates options

@cswebdesigns thanks for reporting this. I do not have access to UpdraftPlus Premium, and since it’s not allowed here in wp.org forum to ask for login credentials, I’ll need to set up a test site myself and perform the troubleshooting process there.

Please consider uploading the plugin zip via https://wetransfer.com/ and send me the link at https://bowo.io, so I can install it on my test site. Thanks.

As I said in my first reply, it’s not allowed to share login credentials here in wp.org forum.

Ok, the Premium plugin download is free available here: https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/ in step 2 “download this plugin”.

But you will need a license for it (that’s why I offered you mine temporary).

• This reply was modified 6 months, 1 week ago by Christian Strasser.

Yes. It’s basically very difficult to support a free plugin in this wp.org forum when it comes to compatibility with premium/paid plugins. Forum moderators once told me, “you can simply say, you’ve reached the limit of support being provided for your free plugin”.

The alternative is of course, for me to purchase the license for said pro/premium plugin to support your free use of the free plugin. Does that make sense to you? ??

@cswebdesigns

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

• https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.