Ashe Pro – a nightmare to get support

  • Resolved lhk

    (@lhk)


    4 years, 3 months ago

    I’m host and webmaster. One of my clients bought Ashe Pro. I installed it, but it won’t activate (the licence key is correct) and I can’t access the Pro Support (user email and password are both correct). The support email works like treacle (one email over two days) and obviously doesn’t understand enough English to grasp the situation. So let’s hope someone is monitoring this forum…

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @lhk

    At first, thank you for upgrading to the pro version.

    For the Ashe Pro theme-related questions, please contact us via this email address: [email protected]

    Kind Regards, Vako

    Thread Starter lhk

    (@lhk)

    Which I did, to no avail so far unfortunately.

    Hi @lhk

    Can you please share the email address you used during the email contact, we will check and will remind our tech support to answer.

    Our apologies for the inconvenience, I believe that there was some issue with the email delivery, it may be somehow was dropped to the spam folder.

    Kind Regards

    Thread Starter lhk

    (@lhk)

    I’ll send you another email.

    Hi @lhk

    We need to identify your requests with the email address, please sahre here the email address you used during the conversation and we will check.

    Kind Regards

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please DO NOT share your email here. Thanks. We try to keep personal stuff like that out of the forums.

    Theme Author WP Royal

    (@wproyal)

    Ok Steven we got it,

    @lhk Please send it here

    https://wp-royal.com/contact/ and please include this forum topic URL in the email and we will try to identify you this way.

    Kind Regards,
    Nick

Viewing 7 replies - 1 through 7 (of 7 total)
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