Ashe pro theme active but not showing in customize screen

  • Resolved johnirvine

    (@johnirvine)


    8 months, 1 week ago

    I purchased ashe pro, installed it, went into pro themes and selected style 3, when I went into my dashboard to customize it only pieces of the them show up, the entire theme should show but it doesn’t , need help please

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @johnirvine

    At first, thank you for choosing our theme and service and sorry for the late reply, we were off for while.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind Regards

Viewing 1 replies (of 1 total)
  • The topic ‘Ashe pro theme active but not showing in customize screen’ is closed to new replies.