Asking for admin rights to see a client side bug?
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I don’t know when this started but it became more and more disturbing. Why they need admin rights to my site when the error can be seen from any browser as simple user?
More and more plugin developers are asking for it, as there is not GDPR regulation and many sensitive data on the sites, and can give access to everybody as they ask for.
Please setup a test environment by yourself if you need it and stop disturbing the clients with giving you admin right on their sites.
In this particular case pissed me off for an error where the Postal Code can not be calculated if you enter the number 1 (ONE) as the street number (Country, County, City and Street name being corect filled in advance).
Have told them about the issue even with prescreens from the Chrome browser in developer mode. Have explained that it can be reproduced in any client browser as user and not need any admin right to see the bug.
Just put the Chrome browser in developer mode and check the box to break on any uncatched error. Open the cart page and fill the address information puting number 1 (ONE) as street number. This will triger the error and the debugger will stop on it. Then you just move the breakpoint to the beginning of the function and refresh the page. Analize the data, execute the function step by step and you can see where is the error and how can be fixed.
So please, just stop wasting the others time with the incompetence of the commercial department and just pass the tickets to the developers, because in 90% of the time the errors can be reproduced and solved without the need of site admin access.
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