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Resolved pantaraoul
(@pantaraoul)

6 years, 9 months ago

Good morning

I write to you to report a problem that has occurred to me since you updated your plug-in from version 1.3.67 onwards I hoped it would be resolved with the new updates but obviously the problem is only mine or I do not know

I try to explain myself to the best and I apologize as of now as I am using google translator to communicate with you.
In the photo gallery I can no longer find the function of sorting files by name, alt / title or description that was previously present and very useful to me.
Also while before the plug-in opened a popup that allowed you to choose between the various options and attributes, now it opens in full screen but you do not clearly see the whole screen and this makes it difficult to use. I have the screenshots available of the situation before and after the update
Thank you so much for all the support you can give me.
cordially

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Contributor Photo Gallery Support
(@photogallerysupport)

6 years, 9 months ago

Hi,

Could you please provide screenshots? It will help us to understand your request better.

Thank you in advance! Have a nice day!

Thread Starter pantaraoul
(@pantaraoul)

6 years, 9 months ago

so it was with the old version of the plug-in with the ability to sort the photos by simply clicking on the favorite column
https://www.classense.ra.it/wp-content/uploads/2018/06/Fondo-foto-old.jpg
and now it is no longer possible
https://www.classense.ra.it/wp-admin/upload.php?item=4509
and this was the screen to manage the settings
https://www.classense.ra.it/wp-admin/upload.php?item=4512
and this is what you see now where you can not view the entire screen even if you reduce the side menu on the left
https://www.classense.ra.it/wp-admin/upload.php?item=4511
thank you very much for helping

Thread Starter pantaraoul
(@pantaraoul)

6 years, 9 months ago

so it was with the old version of the plug-in with the ability to sort the photos by simply clicking on the favorite column
https://www.classense.ra.it/wp-content/uploads/2018/06/Fondo-foto-old.jpg
and now it is no longer possible
https://www.classense.ra.it/wp-content/uploads/2018/06/Fondo-foto-new.jpg
and this was the screen to manage the settings
https://www.classense.ra.it/wp-content/uploads/2018/06/Gallery-old.jpg
and this is what you see now where you can not view the entire screen even if you reduce the side menu on the left
https://www.classense.ra.it/wp-content/uploads/2018/06/Gallery-new.jpg
thank you very much for helping
sorry I was wrong links ??

Plugin Contributor Photo Gallery Support
(@photogallerysupport)

6 years, 9 months ago

Hi,

Please be informed that the first one is not an issue, and it has been changed in our current version. So, it should be like that.

Please note that second one is an issue which will be fixed in our upcoming version. However, you can make the correction by adding the below-written code in wp-content/plugins/photo-gallery/photo-gallery.php file’s line: 819:

tbWindow.css({'top': 0, 'left': 0, 'z-index': 1000500, 'margin-left': '0'});

and also in line:817 the following :

jQuery('#TB_title').last().hide();

We hope it will help.

Thank you! Have a nice day!

Thread Starter pantaraoul
(@pantaraoul)

6 years, 9 months ago

Thank you in the meantime for the valuable information on how to display the screen entirely and not to create problems await the next version.
But on how to sort the images I do not see how to click on the columns to be able to reorder according to my preferences (example Alt / Title)
Probably I’m wrong, but I do not know what!:(
Can you explain how to do it?
thank you very much for your patience.
Plugin Contributor Photo Gallery Support
(@photogallerysupport)

6 years, 9 months ago
Hi,

Please note that can change the ordering of the Galleries from the shortcode option. Click the icon of Photo Gallery in the post/page, then navigate Gallery > Order by > here are several options for ordering. Please also check the following record.

Thank you! Have a nice day!
- This reply was modified 6 years, 9 months ago by Photo Gallery Support.
Thread Starter pantaraoul
(@pantaraoul)

6 years, 9 months ago

Thanks for the kind reply but maybe I explained myself badly. I have seen that when viewing from the page / post it is possible to do the sorting that one prefers…
but I would need this sorting to be possible even when loading the gallery as in the old version (see the old version)
https://www.classense.ra.it/wp-content/uploads/2018/06/Fondo-foto-old.jpg
now (see the new version)
https://www.classense.ra.it/wp-content/uploads/2018/06/Fondo-foto-new.jpg
I can not put them in order, for example, for name of the file and so I do not know if I uploaded all the photos that I needed especially if there are errors loading.
It is possible to sort among the galleries by title or author but not the images inside the single gallery if not just when you go to view them on the page or post.
Also today I loaded the plug-in update … but the display problem I had reported
https://www.classense.ra.it/wp-content/uploads/2018/06/Gallery-new.jpg
unfortunately was not solved ??
Sorry again for the trouble. In any case I congratulate you for the excellent work you have done so far and I hope soon to see my problems solved.
Yours sincerely

Plugin Contributor Photo Gallery Support
(@photogallerysupport)

6 years, 9 months ago

Hi,

We need to have a closer look at the described issue.
Please contact our support team using the following email address:[email protected]
Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

Thanks, have a nice day!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘# Asking for support after update 1.3.67 version’ is closed to new replies.

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