Aspect ratio

Hello @parplatare,

Apologies, but it seems that the site has some console errors.
The site is trying to load a NextGEN Gallery Script but is not loading correctly.
You can deactivate any cache plugins or purge any endurance cache on your side and test again.

On the other hand, NextGEN Gallery shouldn’t change the ratio of other photographs, but perhaps you are using NextGEN Gallery to open your images with our Lightbox effect?
Please check if the option “You can apply these effects to:” is set to “NextGen Images”. More information here: https://www.imagely.com/docs/lightbox-effects/

If the problem persists, we can recommend re-installing the plugin and checking for conflicts.

Please, keep us posted. We are happy to help!

Thank you Gabyimegely
I have deactivated all plugins. The problem persists

How do I purge any endurance cache on my side?

I have also checked the Lightbox. It only applied to NextGen

Hi @parplatare

You can clear the cache in case of using any caching plugins ( feel free to ignore this step in case that you aren’t using such a plugin )

Now I hope that you wouldn’t mind if I will step back a bit to the original question and please feel free to correct me if I am wrong. From what it appears, you are mentioning that the images added using different images management system have now a wrong aspect ratio after updating NextGen Gallery plugin.

Since we haven’t heard of any similar reports and it doesn’t seem like NextGen’s styles are applying to the images from the page that you have mentioned, I am wondering if you have tried to temporarily deactivate NextGen Gallery plugin to see if the images will render correctly.

Thanks Mihai
You are right
After reactivating NextGen pictures uploaded by WordPress standard tool Block/Gallery/picture went corrupt.

When I deactivate NextGen all nextGen uploaded pictures disappear and the other pictures are still corrupt.

The problem is the same in different web browsers (firefox, chrome, eplorer, edge etc..) including my my android telephone.

Hello @parplatare,

So this problem doesn’t seem to be directly linked with our plugin.
Our advice is to reach up to the support team of the tool you use to upload those images.
You can also try to deactivate the theme and see if that solves the problem.