Assign Zendesk Field ID to default fields or hide default fields

  • Resolved nilzzon

    (@nilzzon)


    4 years, 8 months ago

    Is it possible to assign a zendesk field id to a default field from the plugin (Name / Email)? Is there a way to hide the default fields and use only custom fields? Thank you.

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  • Plugin Author pipdig

    (@pipdig)

    Hi Nils,

    The feature you have described is not possible directly. However, there is 2 workarounds I can think of:

    1. I don’t know if this is possible, however you could try setting up a Zendesk Trigger/Automation to copy the email to the custom field when the ticket is received. Zendesk Support will be able to confirm this.

    2. You could use something like jQuery to copy the email to a hidden field when the form is submitted on your site. For example https://stackoverflow.com/questions/5896287/jquery-passing-value-from-one-input-to-another. Then you would just need to create a hidden field in the plugin options.

    Hopefully that helps to find a solution

Viewing 1 replies (of 1 total)
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