Assigning Agents to Departments

Hi:

That topic refers to a paid extension that is close to being released. It is not part of the core plugin.

Thanks for the reply.

Can you give me a date for the release and the cost? Is it a one time fee?

Hello:

There is no release date yet or pricing set yet. The price, when set, will cover the use of the plugin for as long as you like; however, it will only cover support and automatic updates for 1 year.

Which one is that pro plugin?

Hello @shameenali:

The link to the add-on is here: https://getawesomesupport.com/addons/smart-agent-assignment/

I hope this helps!