Assistance Needed: Cyrillic Characters in Image URLs Causing Issues with Faceboo

  • Resolved Andonia

    (@andonia)


    1 month ago

    Hello,

    I’m encountering an issue when uploading my product feed to the Facebook Catalog. Many of the items appear without images, and I suspect this is due to the presence of Cyrillic characters in the image URLs.

    For example, some of our product image URLs are in Latin characters, such as:
    https://work-wear.bg/wp-content/uploads/2025/01/stormer-tymno-sinio-vodozashtitno-nametalo.jpgThese load correctly in the catalog.

    However, URLs with Cyrillic characters, like:
    https://work-wear.bg/wp-content/uploads/2021/02/камуфлажни-работни-панталони-емертон-с-права-кройка-множество-джобове.jpg

    do not display in the catalog. It seems Facebook is unable to process the non-ASCII parts of these URLs.

    Is there a script or piece of code I can implement on my website to automatically convert the non-ASCII portions of the URLs into their percent-encoded equivalents? This would ensure that Facebook can correctly load all product images, regardless of the characters in the URLs.

    Thank you in advance for your assistance!

    Best regards,
    Andoniya

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @andonia ,

    I don’t think that’s currently possible, the naming of the files is mostly due to the admin/user so it’s not possible to convert the file names on the fly.

    You could try using the rules and filters to force change the URL. Easiest way around this is to ensure that the file names are compliant towards to the marketing platform.

    Thread Starter Andonia

    (@andonia)

    I see…Ok, thank you for your quick response.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.