Astra Is way over-rated, unstable and buggy

  • I wish I knew how Astra managed to get such a high rating. I purchased Astra Pro 3 months ago and have had endless problems with it, that their support and tech people find impossible to resolve. Maybe it’s great and “super fast” (and yes it truly is, super fast) if you load a bare-bones site but anything beyond that presents you with a scrambled page at a super fast 400 milliseconds every couple of minutes and editing becomes super slow and I mean super slow. The customizer only customizes when it feels like it and Astra appears to have problems with a multitude of highly rated and necessary plugins. I tried, I tried really hard and I really wanted Astra to work, for 3 months but, today I had enough. I’m installing something else. Anything else, as long as Astra is GONE out of my life forever.

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  • Hello @nevillevj

    I’m sorry to hear about the difficulties you’ve experienced with Astra Pro. We appreciate your feedback and take your concerns seriously. Our aim is to provide a reliable and efficient theme, and we apologize for any inconvenience caused during your time with Astra.

    We understand that you’ve encountered performance issues and faced challenges with our support team. We continuously strive to improve our theme and provide timely assistance to our customers, and it’s regrettable to hear that we fell short of your expectations in this regard. We apologize for any frustration caused by the difficulties you faced while resolving your concerns.

    Regarding the speed of Astra, we designed it to deliver optimized performance. However, we acknowledge that every website is unique and can have specific requirements and configurations that may affect performance. To address the specific issues you mentioned, such as page scrambling, slow editing, and compatibility problems with plugins, we would appreciate more details about your setup and the plugins you were using. This information would help us investigate and address any potential conflicts or compatibility issues that might have arisen during your experience.

    We value your feedback and understand your decision to move on from Astra. But before you move, can I request one more chance so that we can make things right for you? Please contact our support center with the details of your issues and site health information. I’m sure we can find a solution.

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