Sorry for the delay due to the weekend and Sale period which might have caused the delay.
I can see we have responded and followed up last week, please feel free to get back to us on the ticket so that we can help you out further. ??
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We would need some more details, can you help us with a screencast of the issue.
As if you are using the theme with Sidebar and required widgets from the Appearance > Widgets.
In the meanwhile, do check for the relevant settings of the page if it has Sidebar enabled.
Looking forward to hearing from you.
Regards,
Suman