Astra Theme + Woocommerce Issue

  • Resolved SmarterWebsites

    (@smarterwebsites)


    1 year, 2 months ago

    Getting this error.

    I have to comment out line 10 and that has sorted the issue.

    Anybody having the same issue?


    An eCommerce toolkit that helps you sell anything. Beautifully.

    Version 8.2.1 | By Automattic | View details

     This plugin failed to load properly and is paused during recovery mode.

    An error of type E_ERROR was caused in line 10 of the file /home/westbagc/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/patterns/featured-category-cover-image.php. Error message: Uncaught Error: Class "Automattic\WooCommerce\Blocks\Patterns\PatternsHelper" not found in /home/westbagc/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/patterns/featured-category-cover-image.php:10 Stack trace: #0 /home/westbagc/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockPatterns.php(180): include() #1 /home/westbagc/public_html/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Blocks\BlockPatterns->register_block_patterns() #2 /home/westbagc/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #3 /home/westbagc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #4 /home/westbagc/public_html/wp-settings.php(643): do_action() #5 /home/westbagc/public_html/wp-config.php(101): require_once('/home/westbagc/...') #6 /home/westbagc/public_html/wp-load.php(50): require_once('/home/westbagc/...') #7 /home/westbagc/public_html/wp-admin/admin-ajax.php(22): require_once('/home/westbagc/...') #8 {main} thrown

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey @smarterwebsites,

    Thanks for reaching out!

    It looks like you are encountering the above error on your site, and commenting out line 10 resolves the issue, is this correct?

    To clarify, is this error only present when WooCommerce core and the Astra theme are simultaneously activated (essentially indicating a compatibility issue)?

    If so, I’d suggest reaching out to the Astra theme developers for further help with this as they may have a workaround or fix. Here is a direct link to their support page:

    On the other hand, if the issue is still present when only WooCommerce core is active and a default theme set, such as Storefront, please can you share a copy of your sites System Status Report so that we can take a closer look at your sites current environment.

    You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

    Cheers!

    Thread Starter SmarterWebsites

    (@smarterwebsites)

    I tested with default WP 2024 theme but still having same issue.

    ` WordPress Environment

WordPress address (URL): https://westbag.com.au
Site address (URL): https://westbag.com.au
WC Version: 8.2.1
REST API Version: ? 8.2.1
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.7.0
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_AU
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.13
PHP Post Max Size: 16 MB
PHP Time Limit: 900
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.44
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.2.1
WC Database Prefix: wpli_
Total Database Size: 44.10MB
Database Data Size: 41.59MB
Database Index Size: 2.51MB
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amn_mi-lite: 3
attachment: 88
custom_css: 2
customize_changeset: 37
fl-builder-template: 10
fl-theme-layout: 16
nav_menu_item: 6
page: 29
ph-website: 1
post: 1
product: 26
project-huddle: 1
revision: 181 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (33)

ManageWP - Worker: by GoDaddy – 4.9.17
Gravity Forms: by Gravity Forms – 2.8.0
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
All In One WP Security: by All In One WP Security & Firewall Team – 5.2.5
Smarter Web Pro: by Brainstorm Force – 4.5.2
Astra Bulk Edit: by Brainstorm Force – 1.2.8
Astra Hooks: by Brainstorm Force – 1.0.2
Beaver Builder Plugin (Agency Version): by The Beaver Builder Team – 2.7.4.1
Beaver Themer: by The Beaver Builder Team – 1.4.9
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.17
PowerPack for Beaver Builder: by IdeaBox Creations – 2.34.4
Broken Link Checker: by WPMU DEV – 2.2.3
Call Now Button: by NowButtons.com – 1.4.2
Classic Editor: by WordPress Contributors – 1.6.3
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.11.1
Dashboard Welcome for Beaver Builder: by IdeaBox Creations – 1.0.8
Duplicate Page: by mndpsingh287 – 4.5.3
ELEX WooCommerce Product Price Custom Text (Before & After Text) and Discount: by ELEXtensions – 3.0.0
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.21.96
Gravity Forms Akismet Add-On: by Gravity Forms – 1.0
InstallActivateGo.com Copyright Current Date Shortcodes: by InstallActivateGo.com – 2.0.0
Really Simple SSL: by Really Simple Plugins – 7.2.0
Rank Math SEO: by Rank Math – 1.0.208.1
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Show Page URL: by Smarter Websites – 1.0.0
Simple Local Avatars: by 10up – 2.7.7
User Switching: by John Blackbourn & contributors – 1.7.2
White Label CMS: by www.videousermanuals.com – 2.7
WooCommerce: by Automattic – 8.2.1 (update to version 8.4.0 is available)
Wordfence Security: by Wordfence – 7.11.0
WP Activity Log: by Melapress – 4.6.1
YITH WooCommerce Catalog Mode: by YITH – 2.27.0
YITH WooCommerce Wishlist: by YITH – 3.26.0 Inactive Plugins (6)

Better Search Replace: by WP Engine – 1.4.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.23.0
Minimal Coming Soon & Maintenance Mode: by WebFactory Ltd – 2.37
Video User Manuals: by Video User Manuals Pty Ltd – 2.5.12
WordPress Importer: by wordpressdotorg – 0.8.1
WP Rocket: by WP Media – 3.15.3 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php Must Use Plugins (1)

ManageWP - Worker Loader: by GoDaddy – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Shop base: ? Page not set
Cart: #14072 - /cart/
Checkout: #14073 - /checkout/
My account: #14074 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Smarter Child Theme
Version: 1.0.0
Author URL: https://www.smarterwebsites.com.au/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.5.2
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-02 07:40:48 +08:00
Options: ?
Notes: 65
Onboarding: completed Action Scheduler

Complete: 65
Oldest: 2023-11-19 23:40:22 +0000
Newest: 2023-12-20 08:38:16 +0000

Failed: 8
Oldest: 2022-09-16 04:30:04 +0000
Newest: 2023-11-02 07:58:42 +0000

Pending: 1
Oldest: 2023-12-21 08:28:55 +0000
Newest: 2023-12-21 08:28:55 +0000 Status report information

Generated at: 2023-12-21 08:48:35 +08:00
`
    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello SmarterWebsites

    Thanks for contacting WooCommerce support.

    We understand your concern about the error message indicating that a plugin failed to load properly. Here are some steps we suggest you to take to get this sorted:

    1. Update your WooCommerce plugin to the latest version, which is currently 8.4.0. This could resolve the issue if it is related to an outdated version of the plugin.
    2. Before updating WooCommerce plugin, check the compatibility of any other plugins you have installed that are dependent on WooCommerce.
    3. Before making any changes or updates, we highly recommend you to create a full backup of your site. This is a good safety measure to ensure that you can restore your site to its current state if required.

    Please let us know how you go with these steps, or if you have any further queries. ??

    Thread Starter SmarterWebsites

    (@smarterwebsites)

    Hi Zubair,

    I did update it all plugins and themes but still didn’t resolved the issue.

    I have sent a ticket to Astra, hopefully they’ll be able to sort it.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hi SmarterWebsites

    Thank you for you reply.

    I understand that updating the WooCommerce plugin to the latest version did not resolve the problem.

    To further pinpoint the source of this issue, could you deactivate all other plugins, leaving only WooCommerce active, and switch the theme to?Storefront?

    After that, please can you share a copy of your sites System Status Report so that we can take a closer look at your sites current environment.
    You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Download for Support.

    Also, share a copy of the fatal error log. You can find this under WooCommerce > System Status > Logs.

    Looking forward to your response. ??

    Howdy,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Astra Theme + Woocommerce Issue’ is closed to new replies.