At checkout the orders are going to Failed Status despite the payment being ok?

  • Resolved allmyhoney

    (@allmyhoney)


    1 year, 9 months ago

    Hi there, I have the same issue as outlined here: https://www.ads-software.com/support/topic/order-fails-with-payment-error-but-payment-is-authorized/?view=all#post-16516204

    Basically when an order is made the status of the order goes to Failed when infact the payment is taken from the user on Revolut business. Issue only started yesterday infact and when I switch to other payment gateways like Stripe and PayPal all works fine with the checkout.

    Also note when the user clicks checkout on the checkout page they are never brought to the confirmation page of woocommerce they are just left on the checkout page which of course means the user tries to pay again assuming the order has failed when infact the order has gone through and the payment is actually in Revolut so its a serious issue as I end up with double payments, lots of refunds and confused customers.

    I am running the latest version of woocommerce 7.4 and also revolut plugin 4.2

    Any help would be much appreciated.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hello,

    Thank you for contacting us. Could you please share your website URL at [email protected] so that I can take a quick look and investigate this? Please mention in the email, the link to the thread you opened.

    Kind regards,

    Cornel, Revolut Business

    Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hello,

    Thank you for following up with us. There has been a small bug with our widget that has now been solved. This was in relation to our widget, not the plugin itself so no update is required from your side.

    Kind regards,

    Cornel

Viewing 2 replies - 1 through 2 (of 2 total)
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