attachments attaching but unviewable

  • Resolved Alex

    (@amunoz)


    8 years, 3 months ago

    I can upload attachments (and so can users), and I can see those attachments on the tickets and access them in the media browser. However, if I click on the attachment from within the support system and the ticket they are attached to, the files cannot be accessed.

    Any idea how to resolve this? It was working at some point when this was setup several months ago, but now it seems no longer to be doing what it should. Could this be a 4.6 issue?

    https://www.ads-software.com/plugins/awesome-support/

Viewing 6 replies - 1 through 6 (of 6 total)

  • Exact same issue here.

    Anyone has any ideas?

    Plugin Author julien731

    (@julien731)

    When you say “the files cannot be accessed”, could you please let me know what happens? Do you get an error message?

    Thread Starter Alex

    (@amunoz)

    When I click on the file link from within the admin pages, a new tab opens, but nothing shows. If the attachment is a zip, it shows as downloading but with ZERO bytes transferred and it eventually times out. If the attachment is an image file, i just get a black X in the top left corner and no image shows. The URL mapping is broken. If I go into the media browser directly and click on the attachment url, I can download zips and look at image files just fine.

    Thread Starter Alex

    (@amunoz)

    this is how this looks like

    (links seems not to post. Send me a PM and I’ll send you the screenshot)

    Has anyone resolves this issue yet. Am having the very same experience this end with attachments.

    Julien you mind assisting here. We are testing your plugin. Cannot view any attachments from the admin side?
    No matter format they are in. have to login to cpanel and go to the uploads folder to view the attachments.

Viewing 6 replies - 1 through 6 (of 6 total)
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