Attachments don't load – Result in blank page

I have the same your problem, I reported in another post.

Are you using iThemes Security?

No, I’m not using any plugin for safety.

No, I’m not using iThemes Security. Or any kind of security.
Attachments worked until I enabled “Agents can see all tickets”.
Now, supervisors, managers or agents (assigned or not) can’t access attachments.

I can not see them, either as administrator or as a user

@julien Liabeuf any news on what I should do for this problem?

Strangely we seem to have lots of reports of this issue lately. We’re currently working on version 3.3 and I think this might solve the problem. Version 3.3 should be released next month. Unfortunately, I’m going to ask for your patience until it is released. I realize this is a very annoying issue but we currently don’t have the resources to investigate and release a hotfix for the current version because of the drastic changes in the codebase for version 3.3.

Would the changes in 3.3 also affect the functionality of the custom fields? I mean, is it gonna be a pain to configure?

Might I also note, the attachments don’t work AFTER migration. The attachments still load fine on the website that resides in the original server (before the migration). Any idea what that might be? The URL of the website changed as well after migration.

I solved my problem, though in a very cheap way, and I do not recommend it, since it exposes the url to the uploads directory.

In the file awesome-support/includes/file-uploader/class-file-uploader.php, on line 466 where it says
<li><a href="<?php echo $link; ?>" target="_blank"><?php echo $name; ?></a> <?php echo $filesize; ?></li>

change $link to $attachment[‘url’]

@demaiomassimo89 please try it and see if it works in your case so I can mark the topic as resolved.

Hi sotirissmix,
Yes great, I made the change and it works!
Thanks!

Glad to hear it. Marking this topic as solved.

I still had this issue with version 3.3.4 of the plugin and tried @sotirissmix ‘s suggestions which worked perfectly for me too.

Can the author confirm this will be put into the next update please?

Thanks