Attempt to deactivate plugin results in critical error

  • Resolved srshaw3

    (@srshaw3)


    9 months, 3 weeks ago

    Before doing updates I attempted to deactivate this plugin and the site displays a critical error message. Apparently it recovers, as the site is still available, but the plugin remains activated. I can repeat this process at will, but never get the plugin deactivated.

    This process does not go away if I apply updates first without deactivating this plugin.

    The email received by the admin account due to the critical error includes a link that creates the critical error again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author A2 Hosting

    (@a2hosting)

    Hello,

    Sorry to hear about your issues with A2 Optimized. If you have a A2 Hosting account, could you please open a ticket for this through your client portal so support can take a look at your site directly?

    If not, could you please post any error messages, specifically the file and line where the error is being reported?

    Thank you!

    Thread Starter srshaw3

    (@srshaw3)

    Thank you, I did that yesterday as well.

    Plugin Author A2 Hosting

    (@a2hosting)

    Thank you, I was able to locate your ticket. It looks like there is another plugin that is the source of the errors, and A2 Optimized was successfully deactivated. The support agent will provide some mitigation options for the other plugin if you wish to continue using it.

Viewing 3 replies - 1 through 3 (of 3 total)
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