Attendee registration field sets not updating

  • Resolved joycegrace

    (@joycegrace)


    1 year, 2 months ago

    Hello,

    Create a fieldset and applied the fieldset to my tickets.

    The fieldset included a checkbox question of “How did you hear about us?”

    I later decided I don’t want that question in the fieldset.

    So I went into Tickets > Ticket Fieldsets and clicked on the ticket fieldset I created.

    I expanded the question and I clicked on “Delete this field.”

    Then I clicked on “Update” on the fieldset page.

    You can see that on this page, the field is definitely not there: https://cloudup.com/c3QInUfFGk8

    I have done a hard refresh on the editing page to ensure it is not there.

    Then I went to my tickets page, and I selected to add tickets, then checkout.

    My attendee registration page continues to show the question that I have deleted.

    Why is this?

    Please note: I do NOT have a caching plugin enabled. I have cleared WP Engine cache, even though it is on a WP Engine staging site.

    Event Tickets Version 5.6.4

    Event Tickets Plus Version 5.7.4

    WP Core, plugins and themes are all up to date.

    I am using a page called “Attendee registration” and it contains this shortcode in it [tribe_attendee_registration]

    I have set this page to be the attendee registration page in the settings: https://cloudup.com/cACR5GKaNO9

    • This topic was modified 1 year, 2 months ago by joycegrace.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter joycegrace

    (@joycegrace)

    The reason I am posting here even though we have enabled Event Tickets Plus is because we have a non-profit license. If you are unwilling to help with this, I thought to still post it here in case the community can help or if it should be a bug report.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Thanks for reaching out.

    I have attempted to replicate the issue that you have described and I can confirm that I have experienced the same thing. It appears that the fieldsets function as a template that can be applied to a ticket. Once applied, you can make any necessary changes or additions to the fields from within the ticket. Any modifications made to the Fieldsets (located in Tickets > Fieldsets) will not have any effect on the Fieldsets that have already been applied to a ticket.

    Let me check with the team if this is the expected behavior, and I’ll get back to you once I know more.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    I just received a confirmation from one of our developers. Please see below.

    Ticket field sets are like copy paste thing but they are not connected forever. So, initially you can apply a fieldset from saved ones but the applied fieldset will work on it’s own for that ticket.

    If they want to change something for that specific ticket then they need to edit it directly from the ticket editor fieldset option.

    The Tickets Settings > Fieldsets are like templates but not connected like global values.

    I hope this helps, and please let me know if you have further questions or concerns.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    It seems like this thread has been quiet for a bit, so we’ll go ahead and mark it as resolved. However, if any further questions or concerns come up, please don’t hesitate to start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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