Attn: Mods – This forum is problematic.

[StartupWP]

A mod actually helped before cleaning up some of the topics in here, appreciated.

We offer full support for both the free and pro versions here already:

https://startupwp.com/forum/

This forum is unmonitored and extraneous, causes confusion and duplication for users/customers.

If possible, could you please delete all topics except for:

https://www.ads-software.com/support/topic/find-the-official-support-forum-at-startupwpcomforum
(that helps guide users to the correct destination)

And then just close this forum to new topics altogether?

Thank You

[esmi]

It is not the general policy to edit or delete forum posts. When a post is made and people contribute answers to an issue, that then becomes part of the community resource for others to benefit from. Deleting posts removes this added value. In extreme circumstances, the moderation team might be persuaded to remove sensitive information but this is not an extreme case.

The only thing I can suggest is that you use the “Stick topic” functionality on here on https://www.ads-software.com/support/topic/find-the-official-support-forum-at-startupwpcomforum

I’d also suggest subscribing to the https://www.ads-software.com/support/rss/theme/startupwp feed so that you are notified of any new posts without actually needing to monitor the forums manually.

If I see any posts here, I can try to direct people towards https://startupwp.com/forum/ and I’m sure other forum regulars will do the same if they can but we can’t really stop people from posting. Or close this dedicated forum down.

[StartupWP]

Thank you. I don’t have privileges to make a topic sticky. So, can you do me a favor then?

Can you go ahead and make this topic a sticky and close it:

https://www.ads-software.com/support/topic/please-use-the-official-support-forum-at-startupwpcomforum

Also, it’s not appearing on https://www.ads-software.com/support/theme/startupwp for some reason.

Then can you just go ahead and delete:

https://www.ads-software.com/support/topic/theme-startupwp-please-read-before-asking-for-help

and

https://www.ads-software.com/support/topic/find-the-official-support-forum-at-startupwpcomforum

As they’re just redundant/duplicate topics.

I think that will overall be the best solution and adheres to policy. I’ll go ahead and subscribe to the forum as well just to catch any topics that might still pop up from time to time.

Thanks for your help.

[Jan Dembowski]

Then can you just go ahead and delete:

Please see above regarding deletion of topics.

As to making that one sticky I don’t believe that the theme support forums have that capability at this time. Or to put it differently, I’m not seeing the option to do that either.

[StartupWP]

@jan – Of course I read thoroughly before replying. I’m talking about deleting useless duplicate topics, not unique topics that help anyone.

I can’t imagine any mod on any forum in the world thinking that 3 duplicate topics (with no replies) from the same user are of any use to anyone. Clearly the exception to the rule. Of course two of them should be deleted.

Wouldn’t you agree?

Thanks

[StartupWP]

Also, RSS feeds are generally really inconvenient compared to email notifications, so if it helps anyone I found a very friendly, easy to use app that will deliver new feed updates by email:

https://blogtrottr.com/

Thanks

[esmi]

I don’t believe that the theme support forums have that capability at this time

@jan: What about the Stick topic (to front)] option (bottom of the page)? I thought plugin authors had access to this for their own forums?

[StartupWP]

@esmi – That’s an option for mods only, not themes authors. However, maybe that is the case for plugin authors?

In any case, thanks for helping. I know you ladies and gentlemen don’t get paid for your efforts and this is your personal time.

[Jan Dembowski]

@jan: What about the Stick topic (to front)] option (bottom of the page)? I thought plugin authors had access to this for their own forums?

Ha! Missed that link. Plugin forums have it in the side bar to the right. I’m trying that right now…

That was a short ride. It stuck the topic to the front of “Themes and Templates” *clicks unstick real quickly* Have I mentioned how cool I think the plugin forums are…? ??

@startupwp looks like that option is not (yet) available for the theme forums…

[StartupWP]

Hey, no worries. Plugin authors deserve the good stuff. Their projects are generally a wee bit more complex :).

[esmi]

Sorry – my bad. I was thinking of plugins… ??

[esmi]

Not much of a help but I’ve started adding links to my own forum to the Help screen and Theme Options page in the back end of WP to try and direct support traffic.