Attributes are used in orders, that don’t exist for this product

Hello @plantme,

Thank you for reaching out!

Now, in the last seven days this happened twice again. I can’t seem to find anything these orders have in common, that only these orders have.

That’s unusual. Did you notice any patterns in these orders?

Could you please attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

Look forward to hearing back from you.

Hi Saif,

I have to correct myself, it happened once and then once again – so just twice overall. The third mistake was another mistake.

Find below the system report:

WordPress Environment

WordPress address (URL): https://plantme-store.de
Site address (URL): https://plantme-store.de
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: ?

Server Environment

Server Info: Apache
PHP Version: 8.0.27
PHP Post Max Size: 150 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.11.4-MariaDB-1:10.11.4+maria~deb11-log
Max Upload Size: 150 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.2
WC Database Prefix: gowp_
Datenbank-Gesamtgr??e: 130.17MB
Datenbank-Datengr??e: 93.97MB
Datenbank-Indexgr??e: 36.20MB
gowp_woocommerce_sessions: Daten: 2.02MB + Index: 0.05MB + Engine InnoDB
gowp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
gowp_woocommerce_order_items: Daten: 0.23MB + Index: 0.09MB + Engine InnoDB
gowp_woocommerce_order_itemmeta: Daten: 3.52MB + Index: 4.03MB + Engine InnoDB
gowp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
gowp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_actionscheduler_actions: Daten: 14.02MB + Index: 9.70MB + Engine InnoDB
gowp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_actionscheduler_logs: Daten: 6.02MB + Index: 5.03MB + Engine InnoDB
gowp_cmplz_cookiebanners: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_cmplz_cookies: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
gowp_cmplz_services: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_comments: Daten: 1.52MB + Index: 0.58MB + Engine InnoDB
gowp_gla_attribute_mapping_rules: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_gla_budget_recommendations: Daten: 0.22MB + Index: 0.14MB + Engine InnoDB
gowp_gla_merchant_issues: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_gla_shipping_rates: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
gowp_gla_shipping_times: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_automations: Daten: 0.03MB + Index: 0.00MB + Engine InnoDB
gowp_mailpoet_automation_runs: Daten: 0.03MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_automation_run_logs: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_automation_run_subjects: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_mailpoet_automation_triggers: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_mailpoet_automation_versions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_custom_fields: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_dynamic_segment_filters: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_feature_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_forms: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_mailpoet_log: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_mailpoet_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_newsletters: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
gowp_mailpoet_newsletter_links: Daten: 0.13MB + Index: 0.13MB + Engine InnoDB
gowp_mailpoet_newsletter_option: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_newsletter_option_fields: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_newsletter_posts: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_newsletter_segment: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_newsletter_templates: Daten: 3.28MB + Index: 0.00MB + Engine InnoDB
gowp_mailpoet_scheduled_tasks: Daten: 0.17MB + Index: 0.14MB + Engine InnoDB
gowp_mailpoet_scheduled_task_subscribers: Daten: 2.52MB + Index: 0.41MB + Engine InnoDB
gowp_mailpoet_segments: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_mailpoet_sending_queues: Daten: 3.52MB + Index: 0.03MB + Engine InnoDB
gowp_mailpoet_settings: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_statistics_bounces: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_mailpoet_statistics_clicks: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
gowp_mailpoet_statistics_forms: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_statistics_newsletters: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_mailpoet_statistics_opens: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB
gowp_mailpoet_statistics_unsubscribes: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
gowp_mailpoet_statistics_woocommerce_purchases: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
gowp_mailpoet_stats_notifications: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_mailpoet_subscribers: Daten: 0.13MB + Index: 0.33MB + Engine InnoDB
gowp_mailpoet_subscriber_custom_field: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_subscriber_ips: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_subscriber_segment: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
gowp_mailpoet_subscriber_tag: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_mailpoet_tags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_user_agents: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_user_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_options: Daten: 11.09MB + Index: 0.17MB + Engine InnoDB
gowp_postmeta: Daten: 7.38MB + Index: 6.69MB + Engine InnoDB
gowp_posts: Daten: 3.42MB + Index: 0.38MB + Engine InnoDB
gowp_rank_math_analytics_gsc: Daten: 1.47MB + Index: 3.53MB + Engine InnoDB
gowp_rank_math_analytics_inspections: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
gowp_rank_math_analytics_objects: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_rank_math_internal_links: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
gowp_rank_math_internal_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_rank_math_redirections: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_rank_math_redirections_cache: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_snippets: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_term_relationships: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_usermeta: Daten: 1.52MB + Index: 0.41MB + Engine InnoDB
gowp_users: Daten: 0.05MB + Index: 0.05MB + Engine InnoDB
gowp_user_registration_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_wc_admin_notes: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
gowp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wc_customer_lookup: Daten: 0.08MB + Index: 0.06MB + Engine InnoDB
gowp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_wc_order_product_lookup: Daten: 0.22MB + Index: 0.27MB + Engine InnoDB
gowp_wc_order_stats: Daten: 0.11MB + Index: 0.08MB + Engine InnoDB
gowp_wc_order_tax_lookup: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
gowp_wc_product_attributes_lookup: Daten: 0.08MB + Index: 0.05MB + Engine InnoDB
gowp_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_wc_product_meta_lookup: Daten: 0.08MB + Index: 0.09MB + Engine InnoDB
gowp_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_woocommerce_gzd_shipmentmeta: Daten: 1.52MB + Index: 0.53MB + Engine InnoDB
gowp_woocommerce_gzd_shipments: Daten: 0.14MB + Index: 0.05MB + Engine InnoDB
gowp_woocommerce_gzd_shipment_itemmeta: Daten: 1.52MB + Index: 0.92MB + Engine InnoDB
gowp_woocommerce_gzd_shipment_items: Daten: 0.17MB + Index: 0.25MB + Engine InnoDB
gowp_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
gowp_wpam_actions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_affiliates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_affiliates_fields: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_creatives: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_impressions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_messages: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_paypal_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_tracking_tokens: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_tracking_tokens_purchase_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpam_transactions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpforms_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpmailsmtp_debug_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_wpml_mails: Daten: 25.52MB + Index: 0.00MB + Engine InnoDB
gowp_wpmm_subscribers: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 395
custom_css: 1
jb_store_css: 10
mailpoet_page: 1
mkl_pc_configuration: 1
nav_menu_item: 15
page: 25
post: 4
product: 30
product_variation: 305
revision: 154
shop_coupon: 49
shop_order: 596
shop_order_refund: 20
user_registration: 2
wp_global_styles: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (32)

WP Affiliate Manager: von wp.insider
wpaffiliatemgr – 2.9.26

Botiga Pro: von aThemes – 1.2.6
Code Snippets: von Code Snippets Pro – 3.4.2
Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 6.5.2
GTM4WP: von Thomas Geiger – 1.16.2
Facebook for WooCommerce: von Facebook – 3.0.27
Google Language Translator: von Translate AI Multilingual Solutions – 6.0.19
Site Kit von Google: von Google – 1.104.0
Health Check & Troubleshooting: von Die www.ads-software.com-Community – 1.6.0
Jetpack Boost: von Automattic – Jetpack Site Speed-Team – 1.9.4
Jetpack: von Automattic – 12.3
Rechtstexte-Schnittstelle der IT-Recht Kanzlei: von IT-Recht Kanzlei – 1.0.5
MailPoet: von MailPoet – 4.20.1
Performance Lab: von Das WordPress-Performance-Team – 2.4.0
Product Configurator for WooCommerce: von Marc Lacroix – 1.2.50
Redis Object Cache: von Till Krüss – 2.4.3
Rank Math SEO: von Rank Math – 1.0.119.1
Germanized für WooCommerce: von vendidero – 3.13.3
Product configurator for WooCommerce addon - Advanced description: von Marc Lacroix – 1.0.3
Product configurator for WooCommerce addon - Conditional logic: von Marc Lacroix – 1.2.7
Product configurator for WooCommerce addon - Extra price: von Marc Lacroix – 1.1.9
Product Configurator for WooCommerce addon - Variable Products: von Marc Lacroix – 1.0.11
Product configurator for WooCommerce addon - Form builder: von Marc Lacroix – 1.1.24
Product configurator for WooCommerce addon - Multiple choice: von Marc Lacroix – 1.0.9
Product Configurator for WooCommerce addon - Save your design: von Marc Lacroix – 1.1.11
Product Configurator for WooCommerce addon - Stock management: von Marc Lacroix – 1.1.14
WooCommerce-Zahlungen: von Automattic – 6.1.1
WooCommerce PayPal Payments: von WooCommerce – 2.1.0
WooCommerce: von Automattic – 7.8.2
WP Mail Logging: von WP Mail Logging Team – 1.12.0
WP Mail SMTP: von WP Mail SMTP – 3.8.0
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: von Themeisle – 2.6.8

Inactive Plugins (1)

Google Listings and Ads: von WooCommerce – 2.4.11

Dropin Plugins (1)

object-cache.php: Redis Object Cache Drop-In

Must Use Plugins (1)

Health Check Troubleshooting Mode: von – 1.9.0

Settings

API Enabled: –
Force SSL: ?
Currency: EUR (€)
Currency Position: right_space
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 4
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop-Basis: #7 - /shop/
Warenkorb: #8 - /shop/warenkorb/
Kasse: #9 - /shop/kasse/
Mein Konto: #10 - /shop/mein-konto/
Allgemeine Gesch?ftsbedingungen: #14 - /agb/

Theme

Name: Botiga
Version: 2.1.0 (Update auf Version 2.1.1 ist verfügbar)
Author URL: https://athemes.com
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: DE
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: ?

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-17 13:53:36 +02:00
Options: ?
Notes: 27
Onboarding: completed

WooCommerce Payments

Version: 6.1.1
Connected to WPCOM: Ja
Blog ID: 203645054
Account ID: acct_1KdBFF2HHAoamWwy

MailPoet

Sending Method: MailPoet
Send all site's emails with: Standard-WordPress-Versandmethode
Task Scheduler method: Action Scheduler
Cron ping URL: https://plantme-store.de?mailpoet_router&endpoint=cron_daemon&action=ping

Action Scheduler

Canceled: 7
Oldest: 2023-06-23 18:45:52 +0200
Newest: 2023-06-26 21:14:15 +0200

Complete: 21.752
Oldest: 2023-06-19 21:28:08 +0200
Newest: 2023-07-17 08:44:56 +0200

Failed: 110
Oldest: 2022-09-06 09:44:04 +0200
Newest: 2023-06-26 09:31:45 +0200

Pending: 8
Oldest: 2023-07-17 08:46:55 +0200
Newest: 2023-07-18 03:38:23 +0200

Status report information

Generated at: 2023-07-17 08:46:58 +02:00
`

Thank you for sharing the logs!

I couldn’t find any recent reports about this, nor was able to replicate it on my test site.

The issue might be related to the Product Configurator plugins you’re using (just a guess).

I suggest cloning your site to a staging environment and try placing orders with all plugins disabled expect WooCommrece.

If you’re not able to replicate the issue with a clean install, then you can confidently approach the plugin author with your findings.

Most hosting companies include staging solutions in their plans, but you can also use a plugin like WP Stage if needed.

Let us know how it goes!

So, for a long time this did not happen again. Now on a different product, where there should’ve been attributes (exactly one) there did nothing show up. Woocommerce imported the mother product and not the child variant into our erp.

Here’s a picture what woocommerce imported into our erp. In the orders tab of woocommerce its is just displayed as the mother product: https://nowtransfer.de/c4156b9c1004

The Product Configurator Plugin does not run anymore right now and is deactivated.

This issue is coming up so sporadically, that you can’t even test it.
I hope anyone might have an answer to what to do.

Best regards

Hi there @plantme ??

So, for a long time this did not happen again. Now on a different product, where there should’ve been attributes (exactly one) there did nothing show up. Woocommerce imported the mother product and not the child variant into our erp.

Thank you for reaching back, with further details on this.

From what I gather:

• The issue re-appeared, on a single product, after about half a year
• The Product Configurator plugin is no longer installed on the store
• This is a variation product (as mother, and child products are mentioned), where the variation did not import in the ERP solution connected to the store

Just to clarify:

• Are there any similarities product-wise, with the two products reported showcasing this issue, or otherwise?
• Do the products appear as expected on the WooCommerce side, or otherwise?
• What attributes were you expecting to see, and which ones appeared instead?

To get an idea of how your site is configured at the moment, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

Looking forward to hearing from you!

Hey @anastas10s

thanks for replying so quickly. I pasted the report down below.

Yes both products on which this happened are variable products.
The similarities are limited to that they are in fact variable. They do share an attribute as well which we call “Farbe” meaning color. The product on which this appeared now, has no other attributes. The product where this happened half a year ago has a second attribute.

In every other order except the three I mentioned in this post, the attributes are shown normally and are sent to our erp.
I do need to mention, that this is not a thing with the erp. When I checked Woocommerce > orders there was also the mother product in the order and not the child. Here it did not show any attributes as well as in the order confirmation our client received. Woocommerce sent attributes to our erp though.

I expected to see “Farbe: Schwarz” (meaning color: black) What I got was:
“Farbe:
farbe:
Gr??e:
Gr??e:”

“Farbe: schwarz” should have also been in the woocommerce backend in the orders tab. Every other order with this specific child variant (or any other child of that mother in fact) have never shown this issue.

We do not use “Gr??e” as an attribute in this product. Also this product does not have 4 attributes.
We use english words as title-forms, the names in our erp are just the names of the attributes.

Interestingly in our wordpress statistics last year there were products in most popular (which apparently got sold) called “JPPNF“. We do not have a product that is called like this. I dont’t know if this is related.

Love to hear from you.

` WordPress Environment

WordPress address (URL): https://plantme-store.de<br>Site address (URL): https://plantme-store.de<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: de_DE<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.2.13<br>PHP Post Max Size: 150 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.74.0<br>OpenSSL/1.1.1w

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attachment: 387<br>custom_css: 1<br>customize_changeset: 13<br>jb_store_css: 10<br>mailpoet_page: 1<br>mkl_pc_configuration: 1<br>nav_menu_item: 18<br>page: 26<br>post: 4<br>product: 39<br>product_variation: 338<br>revision: 170<br>shop_coupon: 73<br>shop_order: 1354<br>shop_order_refund: 29<br>user_registration: 2<br>wp_global_styles: 2 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (24)

WP Affiliate Manager: von wp.insider<br>wpaffiliatemgr – 2.9.33

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advanced-cache.php: advanced-cache.php Must Use Plugins (1)

Health Check Troubleshooting Mode: von – 1.9.1 Settings

API Enabled: –<br>Force SSL: ?<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator:<br>Decimal Separator: ,<br>Number of Decimals: 4<br>Taxonomies: Product Types: composite (composite)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop-Basis: #7 - /shop/<br>Warenkorb: #8 - /shop/warenkorb/<br>Kasse: #9 - /shop/kasse/<br>Mein Konto: #10 - /shop/mein-konto/<br>Allgemeine Gesch?ftsbedingungen: #14 - /agb/ Theme

Name: Botiga<br>Version: 2.1.8<br>Author URL: https://athemes.com<br>Child Theme: ? – Wenn du WooCommerce mit einem Theme<br>das du nicht selbst entwickelt hast<br>an eigene Bedürfnisse anpasst<br>dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 6.9.1<br>Connected to WPCOM: Ja<br>WPCOM Blog ID: 203645054<br>Account ID: acct_1KdBFF2HHAoamWwy<br>Payment Gateway: Aktiviert<br>Test Mode: Deaktiviert<br>UPE: Aktiviert (deferred_intent)<br>UPE Enabled APMs: card<br>WooPay: Nicht berechtigt<br>Apple Pay / Google Pay: Aktiviert (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Deaktiviert<br>Public Key Encryption: Deaktiviert<br>Auth and Capture: Aktiviert<br>Documents: Aktiviert<br>Logging: Aktiviert WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: DE<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-14 13:53:36 +01:00<br>Options: ?<br>Notes: 28<br>Onboarding: completed MailPoet

Sending Method: MailPoet<br>Send all site's emails with: Standard-WordPress-Versandmethode<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://plantme-store.de?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Canceled: 12<br>Oldest: 2023-11-19 10:56:13 +0100<br>Newest: 2023-12-12 17:38:33 +0100

Complete: 17.742<br>Oldest: 2023-11-12 15:44:30 +0100<br>Newest: 2023-12-13 15:40:26 +0100

Failed: 130<br>Oldest: 2022-09-06 09:44:04 +0200<br>Newest: 2023-11-30 15:48:36 +0100

Pending: 9<br>Oldest: 2023-12-13 15:42:26 +0100<br>Newest: 2023-12-19 17:38:35 +0100 Status report information

Generated at: 2023-12-13 15:40:32 +01:00<br>`

Hello @plantme,

Just to confirm, are the variation IDs not available as well, or is it just the variation name/title that’s missing?

Could you please share a screenshot of how things look on the WooCommerce side from WooCommerce → Orders? :?)

Look forward to hearing back from you.

Hi @babylon1999,
in the order the ID of the parents is being displayed. We only know what a customer ordered, by asking them.
Here’s picture of how it looks and what it is supposed to look like: https://nowtransfer.de/57e1c663f0b4

Hi there @plantme ??

Thank you for reaching back, clarifying things further.

in the order the ID of the parents is being displayed. We only know what a customer ordered, by asking them.
Here’s picture of how it looks and what it is supposed to look like

While investigating this further, I went ahead with visiting the page at https://plantme-store.de/produkt/geschenkset/, and something odd happened. The product’s image gallery was shifting, and multiplying, every time I selected a different color. Below, I am attaching a screenshot, for reference.

From what I gather, the issue appears to be rooted deeper. With how products are set up (utilizing additional plugins, in doing so, for example), and then displayed on the front-end. Theme compatibility might also come into play. Those factors would affect the whole checkout process.

In order to isolate the culprit, it is best to test with only WooCommerce active, per the conflict test steps outlined here, and take it from there. Step by step.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Hey @anastas10s!
Thank you for the quick reply.
I have since found the issue of the duplicate pictures (these are not shown, when being logged into the admin account) which seems to have gone away with updating all plugin and refreshing the cache.

I hope this will also resolve the issue, with only the parent ID showing up in an order. If this should ever happen again, I will let you know.

Thanks so much for your help and all the great responses pushing me in the right direction.

Best regards ??

Hey @plantme,

That’s great to hear!

Since this has been resolved, feel free to create a new topic if you need any further help. ??

Also, if you have a minute, we’d love it if you could leave us a review:

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Cheers!