Attributes not showing on the product page after Woocomerce update

  • Resolved ranakamransl

    (@ranakamransl)


    5 years, 6 months ago

    i just updated the site yesterday to latest woocommerce 3.6.2
    none of my products attributes are showing on the page now. We have hundreds of products and all of them have attributes displaying of products in the additional information tab in woocommerce.
    i can see he attributes in the database but on the website.
    what would be the fix?

    here is the system report : 

    
### WordPress Environment ###

WordPress address (URL): https://oemalloywheels.com
Site address (URL): https://oemalloywheels.com
WC Version: 3.6.2
Log Directory Writable: ?
WP Version: 5.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: ?
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.17
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 6200
cURL Version: 7.64.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.9-MariaDB-log
Max Upload Size: 512 MB
Default Timezone is UTC: ? Default timezone is Europe/London - it should be UTC
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.2
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 59.41MB
Database Data Size: 55.47MB
Database Index Size: 3.94MB
wp_woocommerce_sessions: Data: 12.17MB + Index: 0.35MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.04MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_cmnb_history: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB
wp_comments: Data: 0.06MB + Index: 0.04MB
wp_easy_pie_contacts: Data: 0.00MB + Index: 0.00MB
wp_easy_pie_cs_entities: Data: 0.00MB + Index: 0.00MB
wp_easy_pie_cs_subscribers: Data: 0.00MB + Index: 0.00MB
wp_easy_pie_emails: Data: 0.00MB + Index: 0.00MB
wp_gglcptch_whitelist: Data: 0.02MB + Index: 0.02MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 2.21MB + Index: 0.08MB
wp_postmeta: Data: 34.29MB + Index: 1.67MB
wp_posts: Data: 1.65MB + Index: 0.59MB
wp_revslider_css: Data: 0.09MB + Index: 0.00MB
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.01MB + Index: 0.00MB
wp_revslider_slides: Data: 0.03MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
wp_rg_form: Data: 0.00MB + Index: 0.00MB
wp_rg_form_meta: Data: 0.04MB + Index: 0.00MB
wp_rg_form_view: Data: 0.09MB + Index: 0.04MB
wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB
wp_rg_lead: Data: 0.03MB + Index: 0.01MB
wp_rg_lead_detail: Data: 0.05MB + Index: 0.08MB
wp_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB
wp_rg_lead_meta: Data: 0.00MB + Index: 0.00MB
wp_rg_lead_notes: Data: 0.00MB + Index: 0.00MB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
wp_social_users: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.02MB + Index: 0.02MB
wp_terms: Data: 0.02MB + Index: 0.04MB
wp_term_relationships: Data: 0.13MB + Index: 0.24MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB
wp_toolset_post_guid_id: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Catalogues: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Catalogue_Items: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Categories: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Custom_Fields: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Fields_Meta: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Items: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Item_Images: Data: 0.00MB + Index: 0.00MB
wp_UPCP_SubCategories: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Tagged_Items: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Tags: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Tag_Groups: Data: 0.00MB + Index: 0.00MB
wp_UPCP_Videos: Data: 0.00MB + Index: 0.00MB
wp_usermeta: Data: 0.05MB + Index: 0.04MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.05MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_wdm_bidders: Data: 0.00MB + Index: 0.00MB
wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB
wp_wfConfig: Data: 0.84MB + Index: 0.01MB
wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
wp_wfFileMods: Data: 3.57MB + Index: 0.55MB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB

### Post Type Counts ###

aiosrs-schema: 2
aoc_popup: 4
attachment: 7189
blocks: 8
case_studies: 9
custom_css: 1
customize_changeset: 1
featured_item: 9
nav_menu_item: 49
oembed_cache: 14
page: 16
pdf_lv: 1
portfolio: 28
post: 5
product: 643
revision: 1
scheduled-action: 118
shop_coupon: 3
shop_order: 84
shop_order_refund: 6
staff: 8
testimonials: 3
ultimate-auction: 16
woo_discount: 1
wp-types-group: 1
wpcf7_contact_form: 5
yith-wcbm-badge: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (21) ###

Gravity Forms: by rocketgenius – 2.0.2.3
All In One SEO Pack: by Michael Torbert – 2.12.1
API KEY for Google Maps: by GeoDirectory – 1.2.0
Disable Gutenberg: by Jeff Starr – 1.8.1
Duplicate Page: by mndpsingh287 – 3.5
Google XML Sitemaps: by Arne Brachhold – 4.1.0
Nextend Social Login: by Nextendweb – 3.0.20
Popup anything on click: by WP OnlineSupport – 1.4.2
Quick Contact Form: by aerin – 6.19
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.1.5

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.0
woo-inquire-us-and-disable-add-to-cart-button: by themelocation – 1.3
Ultimate WordPress Auction Plugin: by Nitesh Singh – 4.0.4
WooCommerce Table Rate Shipping |  VestaThemes.com: by Bolder Elements – 4.0.3 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.6.2
WooSidebars: by WooCommerce – 1.4.5
WP Fastest Cache: by Emre Vona – 0.8.9.3
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.3.3

Schema Pro: by Brainstorm Force – 1.1.13
Smush: by WPMU DEV – 3.2.0.1
YITH WooCommerce Badge Management: by YITH – 1.3.16

### Inactive Plugins (6) ###

Contact Form 7: by Takayuki Miyoshi – 5.1.1
WooCommerce Admin Custom Order Fields: by WooThemes / SkyVerge – 1.6.1 – Not tested with the active version of WooCommerce
WooCommerce Blocks: by Automattic – 2.0.1
WooCommerce Print Invoice & Delivery Note: by Tyche Softwares – 4.4.8 – Not tested with the active version of WooCommerce
WPFront Notification Bar: by Syam Mohan – 1.7.1
YITH WooCommerce Wishlist: by YITH – 2.2.10

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1749 - /shop/
Cart: #1357 - /cart/
Checkout: #1354 - /checkout/
My account: #1351 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome
Version: 3.6.2
Author URL: https://www.uxthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0
flatsome/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0
flatsome/woocommerce/checkout/form-checkout.php version 3.0.0 is out of date. The core version is 3.5.0
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/orderby.php version 2.2.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0
flatsome/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0
flatsome/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
flatsome/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1
flatsome/woocommerce/single-product/rating.php version 3.1.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php version 1.6.4 is out of date. The core version is 3.5.0
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 117
Oldest: 2019-05-09 16:25:27 +0100
Newest: 2019-05-09 17:22:22 +0100

Pending: 1
Oldest: 2019-05-16 17:08:42 +0100
Newest: 2019-05-16 17:08:42 +0100

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter ranakamransl

    (@ranakamransl)

    bump?

    Thread Starter ranakamransl

    (@ranakamransl)

    any help please?

    Stef

    (@serafinnyc)

    Why not just revert back until someone chimes in?

    Try disabling WC before doing that and turning it back on.

    I thought I saw a solution but the ones I have seen were all plugin issues. Yoast was conflicting on one post.

    I’ll see if I find anything else.

    Thread Starter ranakamransl

    (@ranakamransl)

    Hi stef
    unfortunately i don’t have old backup of the site.
    i tried downgrading WC but the issue remains there.

    Stef

    (@serafinnyc)

    I didn’t mean the site I meant WC. Horace, after reviewing your system report you have outdated templates so Id start there. Make sure your templates are updated. Your using child theme so make sure parent theme is up to date as well.

    Thread Starter ranakamransl

    (@ranakamransl)

    Hello
    i have updated the theme but still attributes are coming up.
    tried adding a fake attribute as i read in a forum to add one and delete it and they will come back but there is no success. ??
    any suggestion?

    Thread Starter ranakamransl

    (@ranakamransl)

    i can see the attributes in the database.
    anyway to export them to the backend of the website?

    Stef

    (@serafinnyc)

    I’ve had to do a fake attribute one time and they came back too.

    You don’t want to export and reimport. You’ll just create duplicates or conflicts.

    Thread Starter ranakamransl

    (@ranakamransl)

    what do you suggest? to get them back to the backend or products section from database?

    Stef

    (@serafinnyc)

    I’ve had success with what I said initially and from also deactivating WC and then activating.

    Thread Starter ranakamransl

    (@ranakamransl)

    Hello
    good news is they are back
    what i did is :
    i made same name attributes in the backend
    once i saved the attributes.
    And after saving i did a refresh and boom all are back on the pages!
    Thank you for the help ??

    Stef

    (@serafinnyc)

    Great. Glad I could help. Please click resolved.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Attributes not showing on the product page after Woocomerce update’ is closed to new replies.