attributes not showing with variable products

  • Hi,
    since the upgrade to WooCommerce 2.5.1 the product attributes no longer show up on customer confirmation e-mails etc. You can see/select the attributes on the frontend, the attribute name shows up in the confirmation mail but not the actual value.
    This is happening on all the sites I run and have done the latest WC2.5.1 update.
    I have also removed the bw combat code re. stock management as I thought it would be linked to it. But still the issue remains.
    We need to have the attributes working as now we have to contact each customer to enquire what there selection was.

    Help?

    thanks, Daniela.

    https://www.ads-software.com/plugins/woocommerce/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Is it just the emails affected, or are they also not visible in the backend?

    System status report? https://www.ads-software.com/support/topic/before-posting-gather-the-following-details?replies=4

    Thread Starter kiwiAMS

    (@kiwiams)

    No, the moment you select the value and add the product to the cart, you are unable to see what you have selected. It seems like a single product is added instead of the variable product.

    here is an img of the order screen of one of the sites where you can read “Diameter” and next to it used to be the selected value.
    https://www.mohio.net/files/order-items-attribute-value-missing.jpg

    System report below.

    Do you need the system reports from the other site as well?

    thanks!
    Daniela.

    ### WordPress Environment ###

    Home URL: https://nextstep3d.com
    Site URL: https://nextstep3d.com
    WC Version: 2.5.1
    Log Directory Writable: ? C:\domains\nextstep3d.com\wwwroot/wp-content/uploads/wc-logs/
    WP Version: 4.4.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Microsoft-IIS/8.5
    PHP Version: 5.4.35
    PHP Post Max Size: 768 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.6.21
    Max Upload Size: 768 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 2.5.1
    :
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_termmeta: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?

    ### Active Plugins (26) ###

    Adminer: by Frank Bültge – 1.4.3
    BackUpWordPress: by Human Made Limited – 3.4.2
    Category Post list Widget: by Stark Mrunmai And Stark. – 1.1
    Custom Post Templates: by Simon Wheatley – 1.5
    Features: by WooThemes – 1.5.0
    Image horizontal reel scroll slideshow: by Gopi Ramasamy – 11.8
    Quform: by ThemeCatcher – 1.7.5
    Quick Page/Post Redirect Plugin: by anadnet – 5.1.7
    WPML Multilingual CMS: by OnTheGoSystems – 3.3.6
    Smart FAQ: by brooksX – 1.4
    TinyMCE Advanced: by Andrew Ozz – 4.2.8
    User Role Editor: by Vladimir Garagulya – 4.22
    WooCommerce Custom Product Tabs Lite: by SkyVerge – 1.4.0
    WooCommerce iDeal via Sisow Gateway: by WooThemes – 2.1.2
    WooCommerce Multilingual: by OnTheGoSystems – 3.7.7
    WooCommerce: by WooThemes – 2.5.1
    WooSidebars: by WooThemes – 1.4.3
    WooThemes Helper: by WooThemes – 1.5.9
    WordPress Importer: by wordpressdotorg – 0.6.1
    Yoast SEO: by Team Yoast – 3.0.7
    WP Maintenance Mode: by Designmodo – 2.0.3
    Wordpress Page Widgets: by CodeAndMore – 2.9
    WPML Media: by OnTheGoSystems – 2.1.18
    WPML String Translation: by OnTheGoSystems – 2.3.6.1
    WPML Translation Management: by OnTheGoSystems – 2.1.5
    WPML Widgets: by Jeroen Sormani – 1.0.4

    ### Settings ###

    Force SSL: –
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2

    ### API ###

    API Enabled: ?
    API Version: 3.1.0

    ### WC Pages ###

    Shop Base: #1698 – /winkel/
    Cart: #321 – /winkelwagen/
    Checkout: #1799 – /afrekenen/
    My Account: #311 – /mijn-account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: nextStep3D
    Version: 0.1.1
    Author URL: https://mohio.net/
    Child Theme: ?
    Parent Theme Name: Canvas
    Parent Theme Version: 5.9.16
    Parent Theme Author URL: https://www.woothemes.com/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: nextstep3d/woocommerce/cart\cart-totals.php

    Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Are both sites running WPML?

    Thread Starter kiwiAMS

    (@kiwiams)

    yes

    Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Can you do a test on one of your sites without WPML and see if thats affecting the variations. Attributes get pulled by ID, and since WPML duplicates posts it could create a discrepancy.

    Thread Starter kiwiAMS

    (@kiwiams)

    I did the test on another site without WPML and it didn’t happen.
    A couple of hours ago WPML updates came, done them, and it all seems to work fine again.

    thanks for the tip!

    Daniela

Viewing 6 replies - 1 through 6 (of 6 total)
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