ATUM Inventory-controlled variable product stock not syncing
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We have imported all of our products, variations included, into Zettle POS without any problems. Nice!
However, upon selling products through Zettle in our shop, Woocommerce inventory stock is not updated…
Most of our products are variable products where stock is calculated by the amount of raw materials through the Atum Product Levels plugin.
Example: I sell 100g of Tea XYZ through Zettle POS; XYZ raw material stock level in WOO should change from e.g. 5000 to 4900. But it doesn’t change…
Do you have any advice on how to check what is going wrong?
Kind regards,
Simon
The page I need help with: [log in to see the link]
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Hello @oldteaseller
thank you for reaching out to us, we will try to help you resolve this issue.
Often this issue is caused by conflicts with other plugins, so a good first step would be to disable all other plugins (except for WooCommerce and Zettle) and test the sync from Zettle to WooCommerce again. Before you disable the other plugins, make sure you have a good backup of your site and verify that the stock sync (Z–>WC) does not work when you manually change the stock in Zettle, so you can verify the issue when you have disabled all other plugins.If that does not give you any progress, we would like to take a look but will need your system report and you Zettle logs. You can copy the logfiles from here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “zettle-pos-integration-\[…\]” in the dropdown and click on view.Kind regards,
JoostThank you for your quick reply. I will make tests this week and get back to you with my findings.
Kind regards,
Simon
I am now having the exact same issue
I have deactivated every lug in and had no luck
Here is my system report:
### WordPress Environment ### WordPress address (URL): https://greencornerhydroponics.co.uk Site address (URL): https://greencornerhydroponics.co.uk WC Version: 5.7.1 REST API Version: ? 5.7.1 WC Blocks Version: ? 5.7.2 Action Scheduler Version: ? 3.2.1 WC Admin Version: ? 2.6.5 Log Directory Writable: ? WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.24 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 2500 cURL Version: 7.65.0 OpenSSL/1.0.2k-fips SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.14-MariaDB-log Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? wp_remote_get() failed. Contact your hosting provider. ### Database ### WC Database Version: 5.7.1 WC Database Prefix: 4a_ Total Database Size: 49.45MB Database Data Size: 32.97MB Database Index Size: 16.48MB 4a_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB 4a_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 4a_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 4a_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB 4a_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 4a_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB 4a_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB 4a_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 4a_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 4a_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 4a_woocommerce_shipping_zone_methods: 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4a_zettle_woocommerce_id_map: Data: 0.27MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 2782 blocks: 8 custom_css: 1 customize_changeset: 1 featured_item: 8 nav_menu_item: 82 page: 82 post: 11 product: 512 product_variation: 1007 revision: 346 shop_coupon: 2 shop_order: 14 wpcf7_contact_form: 5 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (4) ### All-in-One WP Migration: by ServMask – 7.48 Maintenance: by WebFactory Ltd – 4.03 WooCommerce: by Automattic – 5.7.1 (update to version 5.8.0 is available) PayPal Zettle POS: by PayPal – 1.5.0 ### Inactive Plugins (15) ### Code Snippets: by Code Snippets Pro – 2.14.2 Codisto Channel Cloud: by Codisto – 1.3.63 Codisto Channel Cloud: by Codisto – 1.3.63 Contact Form 7: by Takayuki Miyoshi – 5.4.2 Duplicate Page: by mndpsingh287 – 4.4.5 Facebook for WooCommerce: by Facebook – 2.6.5 Google Listings and Ads: by WooCommerce – 1.5.0 Nextend Social Login: by Nextendweb – 3.1.1 PW WooCommerce Bulk Edit: by Pimwick LLC – 2.89 Really Simple SSL: by Really Simple Plugins – 5.1.1 WooCommerce Stripe Gateway: by WooCommerce – 5.6.0 WooCommerce Table Rate Shipping: by Bolder Elements – 4.2.1 WP-Lister Lite for eBay: by WP Lab – 3.0.5 WP All Import: by Soflyy – 3.6.2 YITH WooCommerce Wishlist: by YITH – 3.1.1 ### Must Use Plugins (1) ### StackCache: by Stack CP – ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . 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Parent Theme Name: Flatsome Parent Theme Version: 3.13.3 Parent Theme Author URL: https://www.uxthemes.com/ WooCommerce Support: ? ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Action Scheduler ### Complete: 2,484 Oldest: 2021-09-23 10:55:15 +0100 Newest: 2021-10-23 14:32:28 +0100 Failed: 14 Oldest: 2021-10-15 14:25:26 +0100 Newest: 2021-10-20 16:03:42 +0100 Pending: 3 Oldest: 2021-10-23 16:18:51 +0100 Newest: 2021-10-24 04:00:00 +0100 ### PayPal Zettle POS ### Onboarding state: onboarding-completed Price sync: yes Initial sync collision strategy: wipe First import: 5:42 am 16 October 2021 Number of products syncing: 503 PayPal Zettle VAT: 0 PayPal Zettle currency: GBP PayPal Zettle country: GB PayPal Zettle language: en PayPal Zettle time zone: Europe/London PayPal Zettle contact email: [email protected] PayPal Zettle taxation mode: INCLUSIVE PayPal Zettle taxation type: VAT PayPal Zettle customer mode: LimitedCompany ### Status report information ### Generated at: 2021-10-23 14:34:21 +01:00
Do you need anything else?
Thanks
AdamYes, the same with me.
I also recently tried deactivating all other plugins (except, woo, izettle, and ATUM) without any luck.
Products whose stock is calculated by the amount of ATUM raw materials (through the Bill of Materials function) do not sync at all – no matter what I try.
Single products do often sync, but in strange ways. If I sell one single product through iZettle, Woo inventory stock changes are made seemingly at random – sometimes inventory is reduced by either none or one, two, or three items. Even though our iZettle website correctly registers just a single reduction in stock (which then, however, becomes overwritten by the wrong Woo-inventory stock level shortly after).
Any help will be much appreciated!
- This reply was modified 3 years, 1 month ago by oldteaseller.
Please find below my system report and izettle log for today:
### WordPress Environment ### WordPress address (URL): https://www.io-te.dk Site address (URL): https://www.io-te.dk WC Version: 5.8.0 REST API Version: ? 5.8.0 WC Blocks Version: ? 5.9.1 Action Scheduler Version: ? 3.3.0 WC Admin Version: ? 2.7.2 Log Directory Writable: ? WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: da_DK External object cache: ? ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.24 PHP Post Max Size: 32 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.79.1 OpenSSL/1.1.1l SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve Max Upload Size: 24 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.8.0 WC Database Prefix: www_ Total databasest?rrelse: 556.55MB Database datast?rrelse: 539.02MB Database indexst?rrelse: 17.53MB www_woocommerce_sessions: Data: 1.02MB + Index: 0.05MB + Engine InnoDB www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB www_woocommerce_order_itemmeta: Data: 0.20MB + Index: 0.23MB + Engine InnoDB www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_woocommerce_shipping_zone_locations: Data: 0.05MB + Index: 0.03MB + Engine InnoDB 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Index: 0.00MB + Engine InnoDB www_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wflogins: Data: 0.09MB + Index: 0.03MB + Engine InnoDB www_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB www_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB www_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB www_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wpml_mails: Data: 1.02MB + Index: 0.00MB + Engine InnoDB www_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_zettle_woocommerce_id_map: Data: 0.05MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 1088 carousels: 1 custom_css: 3 elementor_library: 29 gift_card: 28 izettle_purchase: 731 jetpack_migration: 2 nav_menu_item: 105 oembed_cache: 2 page: 56 polylang_mo: 2 product: 161 product_variation: 102 revision: 2 shop_order: 161 sp_wps_shortcodes: 1 wcpcsu-custom-post: 1 wcps: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (37) ### Query Monitor: af John Blackbourn – 3.7.1 WPML Multilingual CMS: af OnTheGoSystems – 4.4.12 AddQuicktag: af Frank Bültge – 2.6.1 Appointment Hour Booking: af CodePeople – 1.3.25 ATUM Product Levels: af Stock Management Labs? – 1.6.9 ATUM Inventory Management for WooCommerce: af Stock Management Labs? – 1.9.5 Classic Editor: af WordPress Contributors – 1.6.2 GDPR Cookie Consent: af WebToffee – 2.0.6 Easy WP SMTP: af wpecommerce alexanderfoxc – 1.4.7 Elementor: af Elementor.com – 3.4.6 Google Listings and Ads: af WooCommerce – 1.5.1 LiteSpeed Cache: af LiteSpeed Technologies – 4.4.3 Mailchimp for WooCommerce: af Mailchimp – 2.5.3 Make Column Clickable Elementor: af Fernando Acosta – 1.3.1 My Custom Functions: af Space X-Chimp – 4.51 Shipmondo til WooCommerce: af Shipmondo – 4.0.9 Rank Math SEO: af Rank Math – 1.0.74 Shortcode in Menus: af Gagan Deep Singh – 3.5.1 Simple Banner: af Ryan Petersen – 2.10.6 Easy Updates Manager: af Easy Updates Manager Team – 9.0.10 Sucuri Security - Auditing, Malware Scanner and Hardening: af Sucuri Inc. – 1.8.30 WC Hide Shipping Methods: af Rynaldo Stoltz – 1.5 Widget Options: af Widget Options Team – 3.7.9 WooCommerce PensoPay: af PensoPay – 6.2.1 Variation Swatches for WooCommerce: af Emran Ahmed – 1.1.19 WooCommerce Multilingual: af OnTheGoSystems – 4.12.1 WooCommerce PDF Invoices & Packing Slips: af Ewout Fernhout – 2.10.1 WooCommerce Shipping & Tax: af WooCommerce – 1.25.19 Woocommerce Side Cart Premium: af XootiX – 3.0 WooCommerce: af Automattic – 5.8.0 Wordfence Security: af Wordfence – 7.5.6 MailChimp for WordPress Multilingual: af OnTheGoSystems – 0.0.3 WPML String Translation: af OnTheGoSystems – 3.1.10 WPML Translation Management: af OnTheGoSystems – 2.10.8 Tilpasset faneblade for WooCommerce: af YIKES Inc. – 1.7.7 YITH WooCommerce Gift Cards Premium: af YITH – 3.6.1 PayPal Zettle POS: af PayPal – 1.5.0 ### Inactive Plugins (5) ### Akismet Anti-Spam: af Automattic – 4.2.1 Health Check & Troubleshooting: af The www.ads-software.com community – 1.4.5 UpdraftPlus - Backup/Restore: af UpdraftPlus.Com DavidAnderson – 1.16.62 WP Mail Logging: af Wysija – 1.9.9 WPML Media: af OnTheGoSystems – 2.6.5 ### Dropin Plugins (3) ### db.php: Query Monitor Database Class maintenance.php: maintenance.php object-cache.php: object-cache.php ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: af – 1.7.2 ### Settings ### API Enabled: ? Force SSL: – Currency: DKK (DKK) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) gift-card (gift-card) grouped (grouped) product part (product-part) raw material (raw-material) simple (simple) variable (variable) variable product part (variable-product-part) variable raw material (variable-raw-material) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop basisside: ? Sidens synlighed skal v?re offentlig Kurv: #314 - /basket/ Checkout: #315 - /checkout/ Min konto: #11048 - /min-konto-2/ Vilk?r og betingelser: #5614 - /vilkaar_betingelser/ ### Theme ### Name: Storefront Child Version: 1.0.0 Author URL: Child Theme: ? Parent Theme Name: Storefront Parent Theme Version: 3.9.1 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 1.535 Oldest: 2021-09-22 16:21:42 +0200 Newest: 2021-10-23 15:41:01 +0200 Failed: 471 Oldest: 2021-01-24 01:56:49 +0100 Newest: 2021-10-21 11:25:20 +0200 Pending: 5 Oldest: 2021-10-23 16:10:30 +0200 Newest: 2021-10-25 15:47:20 +0200 ### PayPal Zettle POS ### Onboarding state: onboarding-completed Price sync: yes Initial sync collision strategy: merge First import: 0:31 13. oktober 2021 Number of products syncing: 58 PayPal Zettle VAT: 25 PayPal Zettle currency: DKK PayPal Zettle country: DK PayPal Zettle language: da PayPal Zettle time zone: Europe/Copenhagen PayPal Zettle contact email: [email protected] PayPal Zettle taxation mode: INCLUSIVE PayPal Zettle taxation type: VAT PayPal Zettle customer mode: Partnership ### Status report information ### Generated at: 2021-10-23 16:08:08 +02:00
izettle log:
2021-10-23T13:34:40+00:00 INFO Received Webhook: InventoryBalanceChanged 2021-10-23T13:34:40+00:00 INFO Attempting to update stock of product 8849 with an amount of 0 2021-10-23T13:34:41+00:00 INFO Attempting to update stock of product 8848 with an amount of -1 2021-10-23T13:34:41+00:00 INFO Attempting to update stock of product 10179 with an amount of 0 2021-10-23T13:34:41+00:00 INFO Attempting to update stock of product 10178 with an amount of -1 2021-10-23T13:35:41+00:00 INFO Received Webhook: InventoryBalanceChanged 2021-10-23T13:35:41+00:00 INFO Attempting to update stock of product 8849 with an amount of 0 2021-10-23T13:35:42+00:00 INFO Attempting to update stock of product 8848 with an amount of -1 2021-10-23T13:35:43+00:00 INFO Attempting to update stock of product 10179 with an amount of 0 2021-10-23T13:35:44+00:00 INFO Attempting to update stock of product 10178 with an amount of -1 2021-10-23T13:36:45+00:00 INFO Received Webhook: InventoryBalanceChanged 2021-10-23T13:36:45+00:00 INFO Attempting to update stock of product 8849 with an amount of 0 2021-10-23T13:36:45+00:00 INFO Attempting to update stock of product 8848 with an amount of -1 2021-10-23T13:36:45+00:00 INFO Attempting to update stock of product 10179 with an amount of 0 2021-10-23T13:36:46+00:00 INFO Attempting to update stock of product 10178 with an amount of -1 2021-10-23T13:37:49+00:00 INFO Received Webhook: InventoryBalanceChanged 2021-10-23T13:37:49+00:00 INFO Attempting to update stock of product 8849 with an amount of 0 2021-10-23T13:37:50+00:00 INFO Attempting to update stock of product 8848 with an amount of -1 2021-10-23T13:37:50+00:00 INFO Attempting to update stock of product 10179 with an amount of 0 2021-10-23T13:37:50+00:00 INFO Attempting to update stock of product 10178 with an amount of -1
Hello @oldteaseller
the idea behind the request is to deactivate all other plugins (except for WooCommerce and Zettle) to see if the issue is with the plugin or a conflict with another plugin. For this you really also need to deactivate ATUM, otherwise the outcome does not help us.
If the problem exists without ATUM, we need to take a closer look into your environment. If it does not exists without ATUM active, we need to take a look into ATUM and see if there is anything we can do to resolve the ATUM conflict. Please see if you can still do this.@thegreencorner you should probably not follow this thread, since you do not even have ATUM in your active plugin list. Please open a new thread here or open a ticket with our service desk following these instructions: https://zettle.inpsyde.com/docs/request-support/
Kind regards,
Joost
- The topic ‘ATUM Inventory-controlled variable product stock not syncing’ is closed to new replies.