Hi kikidokids,
Thanks for reaching out, we are here to help you.
In auction FREE plugin, the timer is displayed only on the
auction detail page not on the listing page
so on your given URL, the timer will not be displayed. https://kikidokids.com/product-category/auction/
Now regarding the auction detail page, for example –
https://kikidokids.com/product/beige-turban-copy/
It’s not displaying timer on your site.
The timer is displayed using the countdown javascript.
and uses the HTML element classes.
We have debugged the issue and it looks like,
the product details are displayed in “<script>” tag
In which it parses as a string not as an HTML element
and hence countdown javascript could not find the
HTML element classes and does not display the timer.
There is no issue with auction FREE plugin.
For more ideas, please refer to the screenshot – https://prnt.sc/51TANaqAc9Ew
To resolve the issue, follow the below steps —
1) Remove the product details from the ” <script> ” tag with the help of your site developer and make sure it is loaded as the default structure.
2) If you have no idea, how the ” <script> ” tag comes then deactivate one by one plugin on your site and then check for the issue.
Note:- The auction plugin is based Woocommerce plugin so don’t deactivate woocommerce plugin.
3) If the problem persists in step 2 then switch to any other WordPress core theme like theme 2023, or theme 2024, and then check for the issue.
After following the above steps, if you face the same issue again then
please post your query here
We will check and let you know.
Thank You
