Auspost Plugin Showing Wrong Prices

Hi sTEVE!

Thank you for reaching out.

To know more about your site setup and point you in the right direction, kindly provide us your System Status; you can find it via WooCommerce → Status. Select Get system report and then Copy for support. Once you do this, you can paste your response here.

Thanks!

Thank you Juan, below is a copy of the system status

### WordPress Environment ###

WordPress address (URL): https://championtails.com/wp
Site address (URL): https://championtails.com
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 5000
cURL Version: 7.84.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 5.6.51
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: wpqk_
Total Database Size: 37.23MB
Database Data Size: 28.02MB
Database Index Size: 9.21MB
wpqk_woocommerce_sessions: Data: 2.38MB + Index: 0.08MB + Engine MyISAM
wpqk_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqk_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqk_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_woocommerce_order_items: Data: 0.41MB + Index: 0.23MB + Engine MyISAM
wpqk_woocommerce_order_itemmeta: Data: 2.78MB + Index: 1.83MB + Engine MyISAM
wpqk_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqk_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqk_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_actionscheduler_actions: Data: 0.24MB + Index: 0.13MB + Engine MyISAM
wpqk_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqk_actionscheduler_logs: Data: 0.19MB + Index: 0.14MB + Engine MyISAM
wpqk_aioseo_cache: Data: 0.22MB + Index: 0.01MB + Engine MyISAM
wpqk_aioseo_notifications: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
wpqk_aioseo_posts: Data: 0.14MB + Index: 0.02MB + Engine MyISAM
wpqk_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqk_comments: Data: 0.52MB + Index: 0.21MB + Engine MyISAM
wpqk_ewwwio_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_metaseo_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqk_mp_timetable_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_ngg_pictures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_options: Data: 4.76MB + Index: 0.64MB + Engine MyISAM
wpqk_postmeta: Data: 6.98MB + Index: 4.13MB + Engine MyISAM
wpqk_posts: Data: 1.31MB + Index: 0.35MB + Engine MyISAM
wpqk_prli_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_prli_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_prli_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_prli_link_metas: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpqk_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_revslider_sliders: Data: 0.14MB + Index: 0.00MB + Engine MyISAM
wpqk_revslider_slides: Data: 5.29MB + Index: 0.01MB + Engine MyISAM
wpqk_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_taxonomy_termmeta: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wpqk_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpqk_terms: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpqk_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpqk_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpqk_usermeta: Data: 1.05MB + Index: 0.60MB + Engine MyISAM
wpqk_users: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
wpqk_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpqk_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpqk_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wc_customer_lookup: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
wpqk_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wc_order_product_lookup: Data: 0.14MB + Index: 0.14MB + Engine MyISAM
wpqk_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine MyISAM
wpqk_wc_order_tax_lookup: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wpqk_wc_product_attributes_lookup: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wpqk_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqk_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wpqk_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqk_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_affiliates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_affiliates_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_impressions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_paypal_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_tracking_tokens: Data: 0.64MB + Index: 0.12MB + Engine MyISAM
wpqk_wpam_tracking_tokens_purchase_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpam_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqk_wpgmza_admin_notices: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpgmza_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqk_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqk_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqk_wpgmza_image_overlays: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqk_wpgmza_point_labels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqk_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqk_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqk_wpms_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqk_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 403
mc4wp-form: 1
mp-column: 6
mp-event: 1
nav_menu_item: 109
page: 87
post: 6
product: 24
product_variation: 403
revision: 285
shop_coupon: 27
shop_order: 1986
shop_order_refund: 9
shop_quote: 88
slideshow: 1
static_block: 6
team-member: 4
tm_pb_layout: 1
vc_settings_preset: 1
woo_discount: 6
wpcf7_contact_form: 2
yith-wcbm-badge: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

ManageWP - Worker: by GoDaddy – 4.9.14
Template Library and Redux Framework: by Extendify – 4.3.16
WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.9.13

All in One SEO: by All in One SEO Team – 4.2.3.1
Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.6.2
eBayLink: by eBay Australia – 3.10
Head & Footer Code: by Aleksandar Uro?evi? – 1.3.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Timetable and Event Schedule: by MotoPress – 2.4.6
QueryLoop Visual Attributes: by Elio Rivero – 1.1.7
Slider Revolution: by ThemePunch – 5.4.1
Sportexx Extensions: by Transvelo – 1.1.0
String Locator: by InstaWP – 2.6.0
TJ Custom CSS: by Theme Junkie – 0.1.6
Tidio Chat: by Tidio Ltd. – 5.0.0
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.7.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.16.21.1

WooCommerce Stripe Gateway: by WooCommerce – 6.5.1
WooCommerce PayPal Payments: by WooCommerce – 1.9.2
WooCommerce Australia Post Shipping: by WooCommerce – 2.4.29
WooCommerce Smart Coupons: by StoreApps – 3.3.3
WooCommerce Social Media Share Buttons: by Toastie Studio – 1.3.0
WooCommerce: by Automattic – 6.8.0
WordPress Importer: by wordpressdotorg – 0.7
WP Go Maps (formerly WP Google Maps): by WP Go Maps – 9.0.8
Zip - WooCommerce: by Zip – 2.3.13

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by ManageWP –

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
external (external-ar)
grouped (grouped)
simple (simple)
simple (simple-ar)
variable (variable-ar)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #1740 - /
Cart: #1741 - /cart/
Checkout: #1742 - /checkout/
My account: #1743 - /my-account/
Terms and conditions: #3422 - /horse-hair/champion-tails-refund-and-returns-policy/

### Theme ###

Name: Sportexx Child Theme
Version: 1.1.0
Author URL: https://transvelo.com
Child Theme: ?
Parent Theme Name: Sportexx
Parent Theme Version: 1.1.0
Parent Theme Author URL: https://transvelo.com/
WooCommerce Support: ?

### Templates ###

Overrides: sportexx/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
sportexx/woocommerce/loop/loop-end.php
sportexx/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0
sportexx/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 4.3.0

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-11 13:34:13 +00:00
Options: ?
Notes: 93
Onboarding: completed

### Action Scheduler ###

Complete: 210
Oldest: 2022-07-11 01:57:12 +0000
Newest: 2022-08-11 00:27:46 +0000

Failed: 21
Oldest: 2019-12-29 14:52:18 +0000
Newest: 2019-12-29 14:52:18 +0000

Pending: 4
Oldest: 2022-08-11 00:34:05 +0000
Newest: 2022-08-11 22:12:05 +0000

### Status report information ###

Generated at: 2022-08-11 00:28:34 +00:00

My client has just told me that the over charge is on all the international postage, standar and express. I did not set this plugin up, I am coming in after the fact.

Steve

Hi @wpclinic

Thanks for sharing the System Status Report, and the additional info.

Since this is directly related to our premium extension Australia Post Shipping Method, please create a support ticket with us via WooCommerce.com > My Account > Support. You may need to log into your WooCommerce account before you can access that page.
?
Please include a link to this forum thread, so that we can keep track of what’s already discussed.
?
We will be able to help you further there.

Note: Per the Forum Guidelines paid extensions are not meant to be supported on this public forum, but through official support channels instead.

Thank you I have done what you suggested and I am hoping someone can help.

Hi @wpclinic

Thanks for submitting your ticket.

Please allow some time for the support team to respond to your inquiry.

If you don’t get a response within 48 hours, first check your spam folders, and if you’re sure our reply didn’t land there then please reach out to us with the ticket reference number so that we can check further.

If there is anything else we can do just let us know.

Thanks