Authentication Error

  • Resolved gravatard

    (@gravatard)


    2 years, 2 months ago

    Greetings,

    I keep getting status 5.7.1 failed message upon test email.

    Post SMTP > Settings > Authentication > Username/Password fields are grayed out and I can’t update the values from a previous entry.

    I try running your setup wizard and entering the new credentials, but it doesn’t keep the changes. Always reverts back to old credentials.

    Is this a known bug with your plugin? Do I need to reset the plugin to remove the old entrenched data?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    @gravatard Hi,

    Hope you are doing good.

    This issue is from the hosting side, you can get more details from this thread.

    Also, try to reset the plugin and configure it again and then let me know about this.

    Thanks

    • This reply was modified 2 years, 2 months ago by M Haseeb.
    Thread Starter gravatard

    (@gravatard)

    Hi @haseeb0001,

    Unfortunately that thread is not relevant to my issue. My email host is PrivateEmail.com, but the issue seems to stem from Post SMTP plugin not allowing me to update the username/password fields.

    I reset the plugin using the reset option within your settings page, which deleted the email logs, but didn’t solve the issue. Running the wizard again I ended up in the exact spot as before with the wrong email account grayed out.

    Deleting and reinstalling your plugin didn’t solve the issue either. The same old (wrong) username/password was there and unable to be changed.

    There is clearly a bug within your plugin that needs review. From uneditable username/password fields in wizard/manual setup, through settings that don’t get wiped from the database upon uninstall.

    Regardless, I enjoy your plugin when it works and hope to not have to switch. Thanks!

    Plugin Support M Haseeb

    (@haseeb0001)

    @gravatard

    Can you please share a video of this issue? so we can check this, we are already trying to reproduce this issue but still, we didn’t get this error on our staging websites.

    Also, share the Post SMTP Diagnostic test report and Screenshot of Settings > Account Tab.

    Thanks

    Thread Starter gravatard

    (@gravatard)

    Hi, I shared a staging site with your website support team and they discovered the issue. Thanks. This issue has been resolved by following the requested steps to remove this code from wp-config: https://postmansmtp.com/post-smtp-1-9-0-better-support-for-secure-delivery/

    However, despite being able to enter new username/password, I was still getting authentication error. I was able to resolve that by choose SSL over TLS and following this article to add DMARC record for domain: https://wpmailsmtp.com/how-to-create-dmarc-record/

    Plugin Support M Haseeb

    (@haseeb0001)

    @gravatard Great, thank you so much for the update.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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